Customer Service Medical
Resume:
Coatesville, IN *****
****************@*****.***
BRIDGET JETER
OBJECTIVE
To obtain a full time position in the healthcare field that will utilize my extensive knowledge in Health Information Management, Managed Insurance, Medicare/Medicaid, long term care regulations and/or hospice experience. Also looking to expand upon and challenge my current skill level as an L.P.N.
SKILLS & ABILITIES
Indiana Nursing License
CPR Certification
Tuberculosis Certification
IV Therapy
Phlebotomy
Excellent Customer Service
Excellent Phone Etiquette
EXPERIENCE
Patient Care Coordinator- St. Vincent Hospice
4/2017- present (no lapse in employment, transferred to new position)
As Patient Care Coordinator, I am fully responsible for the scheduling of new admissions, the RN/LPN schedules, and the HHAs schedule. I enter all Nursing visit frequency order for the each benefit period. I audit missed visits and nursing/HHA documentation. I complete/update all profile needs that would export to Synergy (billing). I maintain all on call scheduling and communicate it to staff and the on call service with St. Vincent Hospital. I foster the relationships between the Nurses, HHAs and management. I maintain the company Average Daily Census tracker, Hospice Billable Day tracker, Admission/Discharge Tracker and Active Patient list. I continue to manage Enclara for active patients. I complete all inter-office communications as pertaining to the patients. I manage service area staff assignments. I triage and set up all HHA interviews and conduct majority of the interview.
SERVICE COORDINATOR/INTERIM INTAKE COORDINATOR- ST.VINCENT HOSPICE
7/2015- 4/2017
As the Service Coordinator my responsibilities included scheduling of home/SNF admissions to service, coordinating admission amongst the team (RN, SW, Chaplain), HHA schedule, notify patients and families of schedules and any changes, ordering of DME as needed, auditing chart for HHA care plans/visit frequencies/HHA visit notes, keeping master schedule for HHA, updating patient profile after admission to include level of care, location of care, benefit period, entered all patients in to Enclare (hospice pharmacy) and remove from Enclara upon death or discharge. As the Interim Intake Coordinator I was solely responsible for coordinating all incoming referrals, triaged families/MD for patient current status, assessed for hospice eligible criteria, obtained MD order for hospice, received Medical Director approval for hospice admission, and entered patient demographics etc into system. Also scanned all clinical records into patient chart, communicated with hospital liaisons and outreach marketing regarding referral(s) status. Set-up travel contracts, transfer from hospice to hospice and one time contracts with SNFs.
MEDICAL RECORDS COORDINATOR/LPN - WELLBROOKE OF AVON/CRAWFORDSVILLE
09/2013-7/2015
As the medical records coordinator my responsibilities encompass the whole process from setting up a blank chart for new admissions, updating charts, thinning charts and breaking charts down for discharged residents. I audit charts for completeness and compliance on admission, discharge, quarterly and as needed. I maintain all overflow and discharged records in accordance with HIPPA and state/ federal regulations. I monitor documentation completion and compliance. I track and log physician visits. I copy records upon request. I maintain and order any forms needed in nursing department. I maintain Medicare certifications and re-certifications. I completed the 450B and 450B clinical summaries and review when applicable. I obtain prior authorizations for managed insurance and secondary insurance for admission. Additionally, I track and submit clinical updates for Option C Medicare residents and Managed Insurance residents. I assist in discharge planning and facilitate plans as needed for the MCC and MI residents. As an LPN, my duties consist of dispensing medication, administering treatments, assessing residents and implementing interventions according to POC and MD orders, charting, assisting with ADL’s and all other duties as assigned.
MEDICAL RECORDS COORDINATOR/LPN - COUNTRYSIDE MEADOWS
01/2012-7/2013
*Prepped/maintained/audited records, complied with HIPPA/state/ federal regulations, tracked physician visits, completed the 450B/clinical summaries, submit clinical updates for Managed Insurance, administration of medications/treatments, assessing residents
EDUCATION
IVY TECH STATE COLLEGE-INDIANAPOLIS, IN – NURSING LPN
Obtained LPN certification in 8/1997.
DEPAUW UNIVERSITY- GREENCASTLE, IN – DID NOT GRADUATE
Attended from 1992-the first semester of 1994. Studied pre-medicine
NORTH PUTNAM JR-SR HIGH- ROACHDALE, IN - DIPLOMA
General course of study, graduated with Academic Honors in 1992.
REFERENCES
VERONICA DORSCH, MD
FAMILY MEDICINE (NORTH PUTNAM FAMILY HEALTHCARE)
JAN FINK, RN
RN, Hospice Nurse
DENEEN GRAY-SAMUELS, LPN
LPN, Weekend Supervisor
Karon Workman, RN
RN, Hospice Case Manager
MELLISA MILLSPAUGH, RN
IU Diabetes Patient Educator
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