Account Manager/Executive, Sales Manager, Inside Sales Specialist or E

QUALIFICATIONS PROFILE

Analytical, results-driven, and performance-focused professional offering extensive experience in sales and marketing management.

-Known as decisive and experienced sales professional, expert at optimizing operations, introducing products by delivering informative presentations senior leaders and small groups, and closing sales while securing relationships for long-term business retention

-Equipped with solid work ethic and comprehensive knowledge toward achieving a common goal

-Armed with strong leadership skills in driving vision, innovation, and strategic plans as well as overseeing cross-functional teams toward productivity gains and fulfillment of overall sales and marketing goals

-Recognized for developing and implementing marketing initiatives to drive bottom-line results

-Highly effective individual who thrives under pressure and equipped with outstanding organization, analytical, management, and multitasking skills

AREAS OF EXPERTISE

Sales Force Management

Customer Service and Relations

Continuous Process Improvements

Small Business Management

Staff Training and Supervision

Sales and Revenue Growth

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS, Various Locations

General Manager Morrow, GA 2018

Provided hands-on training and supervision to team of solution specialists and solution managers to further develop their ability in delivering high-level of performance in achieving performance excellence

Oversaw daily responsibilities and performance of solution specialists and managers for the coordination and implementation of company and territory vision through behavior-based coaching and relationship building with consumers and small business owners

Key Highlights:

Earned ranking to Top 10% across the Southeast Market in 2018 with ranking of 25 out of 313 by reducing employee turnover for six consecutive years

Significantly improved the overall performance of the company, consequently led to the following:

o6th ranking in year to date throughout Georgia and South Alabama area;

o1st ranking in year to date in Central Georgia for Customer Service;

o1st ranking in year to date for unlimited plan revenue in Georgia and South Alabama territories;

o11th ranking out of 45 locations in year to date for small-to-medium business adds in Georgia and South Alabama; and

o10th ranking out of 45 locations in year to date for generating $99.35 in accessory revenue in the GAAL South territory.

Received Gold Star Standard in Customer Service category for three quarters by exemplifying exceptional customer service and experience

General Manager Fayetteville, GA 2015–2017

Attended Annual Verizon Women's Conference in Austin, Texas to represent the West Central Georgia territory in 2015

Efficiently managed projects within West Central Georgia areas and supported the district manager in leading professional growth and development of employees

Key Highlights:

Generated increase in accessory revenue in Georgia and Alabama South territories, which brought rankings and accomplishments such as the following:

oTop 1 with $93.31 revenue in 2015, Top 2 with $90.25 revenue in 2016, and Top 3 with $97.36revenue in 2017;

oTop 4 in small-to-medium business by 10.32% and 245% in YOY for 2015;

oRank 5th at 14.06% in 2016; and

oAccomplished 14.73% of the project in 2017 in over-all growth

Decreased churn by 28bpts in 2015 by reducing the number of subscribers disconnect through improvement of direct customer experience and proactively driving campaigns and marketing to retain the customer base

Gained distinction for finishing at 1st ranking in West Central Georgia District in overall performance in 2017

General Manager Pflugerville, TX Round Rock, TX 2014–2015

Spearheaded a team of nine frontline team members, two solutions managers, and seven solution specialists to obtain maximum sales and target performance in alignment with retail metric scorecard

Created and implemented processes toward improvement of sales metrics and behaviors to achieve maximum results

Adeptly functioned as member of the Pflugerville Chamber of Commerce and Austin City Limits Marketing Team

Worked as member of the University of Texas Marketing Team for home sporting games-Tailgating events

Coordinated business plans, budgeting, forecasting, and sales reports with business operations managers

Optimized process and delivered business growth through cross-channel partnerships with business sales and area marketing

Enhanced development and salesmanship by facilitating sales training for assistant managers and employees

Key Highlights:

Produced 23% year-over-year productivity, as well as 60% in wireless internet sales, 245% in tablet sales, and 60% in strategic growth

Achieved 103% to budgeted forecast and trending to meet yearly budget

Significantly improved market share, market penetration and brand awareness in Texas and Georgia areas by directing all market events such as Austin City Limits, Business Expos, March of Dimes, and smaller events

Surpassed sales targets in both district and territory level, resulting to 15% increase in sales at vacant areas through management of multiple locations simultaneously

Verizon wireless/Alltel Wireless, Various Locations

General Manager Longview, TX 2009–2014

Managed 15 frontline technology specialists and assistant sales managers for the attainment of all key performance objectives

Kept employees abreast with new products, services, and procedures offered by the company by developing, assigning, and monitoring sales goals for the Retail Team

Facilitated training for the sales team regarding delivery and achievement of high-performance results and keenly evaluated individuals and team performance to develop plans to improve competency gaps

Administered retail inventory which involved budgeting, forecasting, appropriate inventory levels management, and inventory turns assessment in accordance with company standards

Key Highlights:

Received Director’s Winner Top Retail Central Texas Northeast award for the 1st quarter of FY12 and 3rd quarter of FY10 and FY11

Earned various recognitions by exemplifying outstanding performance, to include the following:

oTop Store for FY11 in Sales Dollar Achievement in Central Texas Northeast 106%;

oNational Association of Professional Women from 2014 to 2016;

oLongview Business Expo Annual Vendor from 2011 to 2014; and

oMember of Chamber of Commerce from 2010 to 2016 in various location across Texas

Earlier Positions Held:

Retail Sales/Store Manager General Manager Palestine, TX

General Manager Retail Sales Manager Assistant Retail Store Manager Tyler, TX

Senior Sales Representative Sales Representative Universal Customer Service Little Rock, AR

Universal Customer Service Representative Jonesboro, AR

EDUCATION

Bachelor of Science in Finance with Emphasis in Corporate Finance Arkansas State University, Jonesboro, AR

PROFESSIONAL DEVELOPMENT

Pre-License Real Estate Course (2018), Metro Brokers Real Estate Academy

AFFILIATIONS

Member: Chamber of Commerce National Association of Professional Women Verizon Women Leadership

ACTIVITIES

Volunteer: March of Dimes American Cancer Society Haven House Carter BloodCare

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