Karen L. Truchok
firstname.lastname@example.org 724-***-**** Oakmont, PA www.linkedin.com/in/karentruchok
Proven Process Engineer and Project Manager Lean Six Sigma Green Belt
15+ years of experience helping companies translate their business goals to reality.
A proven performer who can conceptualize, develop and implement technology solutions to improve production efficiency and quality as well as manage projects to maximize savings through analysis, goal setting, budgeting, and scheduling.
Lash Group as contractor through Pionearr Recruiting Monroeville, PA
Benefits Verification Spec October 2017 – Present
Investigated benefits for patients who need an expensive medication and compile the data.
CVS Health Corporation Monroeville, PA
Customer Care Rep November 2017 – Present
Answered telephones and ordered prescriptions for mail order home delivery. Also answered questions about pharmacy benefits and advised clients on best ways to save money under their health plan.
Education Management Corporation Pittsburgh, PA
Sr Process Engineer April 2007 – May 2016
Led numerous project teams to prepare for significant and diverse initiatives such as: enrollment of international students, expanding hours for technical support provided mainly by phone, and reducing transcript cycle time.
For the G20 conference we had 45 days to prepare to move 120 people offsite to work for the week and purchase technology to allow 575 people to work from home. This included developing a project plan covering: personnel, site selection, communication, and procurement. Completed on-time and under budget.
Documented existing transcript process in iGrafx and proposed process improvement. Reduced transcript cycle time by finding a vendor who could take data transmitted 3x per day, prepare requests/ checks to mail, resulting in a one-day reduction in cycle time, more professional appearance of checks, and reduced labor.
Designed a new Career Services notification and response system.
- Documented the existing process with all the excessive follow ups, determined
root cause of poor response rate was based on difficulty/ slowness of response
process as well as poor form design.
- Worked with users to document requirements for solution of new portal forms,
automation of response entry and status update in computer system.
- Acquired resources, developed action plan, managed plan to timely completion.
- Improved response rate by 6% on a measure critical to the DOE.
Designed a Corrective and Preventive Action (CAPA) System, a Primary tool for documenting customer issues/ concerns as we move towards centralized services.
- Developed form outline working with Sharepoint.
- Worked with other engineers to pilot and test the system.
Curtiss Wright Corporation Cheswick, PA
Contract Position as a Sr Industrial Engineer August 2002 – April 2007
Developed efficiency and rework metrics in the assembly area, achieved a 42% reduction in defects per man year over four-year tenure. Also coordinated and improved 5S system for gage and tooling storage.
Corning Incorporated (World Kitchen) Charleroi, PA and Corning, NY
Project Engineer Procurement June 1990 - December 2001
Managed Quality Management (QM) module within overall SAP implementation. This included establishing quality plans in SAP by product Code, performed testing of sandbox system trained hourly personnel on recording of quality data.
Led project to develop a new glaze binder on an emergency basis, completed in less than 6 months, improved quality and saved $75,000 per year.
Previous Experience includes Industrial Engineer at NCR Corporation and 5-year Co-op Internship at General Motors Corporation.
Project Management, Process Improvement, Process Engineering, Production Supervision, Procurement, MS Office, Visio, MS Project, SAP, Cadvance, Autocad, iGrafx, ImageNow, Campus Vue
Rochester Institute of Technology, Rochester, NY Bachelor of Science in Industrial Engineering