Customer Service Assistant
Resume:
Christina Dispenza
EXPERIENCE
Hillhurst Real Estate Group Los Angeles, CA December 2018 – Present
Real Estate Assistant
Find properties, analyze Repair Costs, estimate After-Repair Value via MLS and Google Drive
Submit project ROI, annualized return, comparables, and comparable Market Analysis reports
The Harmonist West Hollywood, CA October 2016 – December 2018
Office Assistant/Client Advisor
Provided exceptional customer service, one on one consultations with magazine editors and royalty/high-end clients, followed up with all clients, created brand's first American collaboration with the Ciel Spa in the SLS hotel
Administrative: Updated client database, created/updated Excel schedule, daily, weekly, and monthly reports, collateral and inventory forecasts, sorted, scanned and uploaded documents. Dealt with accounts, implemented new POS and return policy, screened calls, ran various errands, helped choose seasonal uniforms, organized files & back of house, planned events, made appointments, handled boutique repairs, Google Drive, assisted with visual merchandising, prewrapped product, and created training PowerPoints
Training: Developed all new employees in fragrance, Feng Shui, and client relations
Operational: Shipped out, counted and ordered all inventory, ordered supplies, cleaned boutique, storage runs
Louis Vuitton Costa Mesa, CA April 2014 – October 2016
Client Advisor
Provided exceptional customer service, handled customer escalations. Achieved the highest sales in 2015 selling $2,208,653. Member of Chairman’s Club for the Top Producer Program for Bloomingdales. Met all goals: Women’s and Men’s shoes, accessories, leather goods as well as travel, cross-selling and repurchase
Administrative: Created Area of Pride spreadsheets, updated client database, created effective sales and organizational strategies, assisted with daily email to manager, updated p-touch prices, created promotional collages, assisted with visual merchandising
Training: Developed new client advisors in customer service skills and product knowledge
Operations Associate
Brought in daily shipments, shipped out product, handled all repairs, hot-stamped, cleaned back of house, cashier
Starbucks Coffee Company Huntington Beach, CA September 2012 – September 2014
Shift Supervisor
Provided exceptional customer service and handled all customer escalations, received highest QASA audit score
Administrative: Counted and ordered supplies/product daily, daily checklists, called for repairs, coordinated with general manager. Delegated tasks and breaks, ensured team was providing exceptional service
Training: Developed new baristas in customer service skills, drink instructions, work efficiency
EDUCATION
Los Angeles City College Los Angeles, California Full Time Dean’s Honor List February 2018 – Present
Golden West College Huntington Beach, California September 2013 – May 2015
VOLUNTEER EXPERIENCE
Circle K International - Secretary for LACC Administrative Assistant - Gravity Youth
Participant - Walk for Water Relay For Life - American Cancer Society
Youth Leader - United Ministries Child Care - River of Life Fellowship Church
5330 Franklin Ave Apt 23
Los Angeles, CA 90027
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