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Customer Service Assistant

Los Angeles, CA
January 30, 2019

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Christina Dispenza


Hillhurst Real Estate Group Los Angeles, CA December 2018 – Present

Real Estate Assistant

Find properties, analyze Repair Costs, estimate After-Repair Value via MLS and Google Drive

Submit project ROI, annualized return, comparables, and comparable Market Analysis reports

The Harmonist West Hollywood, CA October 2016 – December 2018

Office Assistant/Client Advisor

Provided exceptional customer service, one on one consultations with magazine editors and royalty/high-end clients, followed up with all clients, created brand's first American collaboration with the Ciel Spa in the SLS hotel

Administrative: Updated client database, created/updated Excel schedule, daily, weekly, and monthly reports, collateral and inventory forecasts, sorted, scanned and uploaded documents. Dealt with accounts, implemented new POS and return policy, screened calls, ran various errands, helped choose seasonal uniforms, organized files & back of house, planned events, made appointments, handled boutique repairs, Google Drive, assisted with visual merchandising, prewrapped product, and created training PowerPoints

Training: Developed all new employees in fragrance, Feng Shui, and client relations

Operational: Shipped out, counted and ordered all inventory, ordered supplies, cleaned boutique, storage runs

Louis Vuitton Costa Mesa, CA April 2014 – October 2016

Client Advisor

Provided exceptional customer service, handled customer escalations. Achieved the highest sales in 2015 selling $2,208,653. Member of Chairman’s Club for the Top Producer Program for Bloomingdales. Met all goals: Women’s and Men’s shoes, accessories, leather goods as well as travel, cross-selling and repurchase

Administrative: Created Area of Pride spreadsheets, updated client database, created effective sales and organizational strategies, assisted with daily email to manager, updated p-touch prices, created promotional collages, assisted with visual merchandising

Training: Developed new client advisors in customer service skills and product knowledge

Operations Associate

Brought in daily shipments, shipped out product, handled all repairs, hot-stamped, cleaned back of house, cashier

Starbucks Coffee Company Huntington Beach, CA September 2012 – September 2014

Shift Supervisor

Provided exceptional customer service and handled all customer escalations, received highest QASA audit score

Administrative: Counted and ordered supplies/product daily, daily checklists, called for repairs, coordinated with general manager. Delegated tasks and breaks, ensured team was providing exceptional service

Training: Developed new baristas in customer service skills, drink instructions, work efficiency


Los Angeles City College Los Angeles, California Full Time Dean’s Honor List February 2018 – Present

Golden West College Huntington Beach, California September 2013 – May 2015


Circle K International - Secretary for LACC Administrative Assistant - Gravity Youth

Participant - Walk for Water Relay For Life - American Cancer Society

Youth Leader - United Ministries Child Care - River of Life Fellowship Church

5330 Franklin Ave Apt 23

Los Angeles, CA 90027


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