Customer Service Manager

Raymond Lee Cormier

E-mail: ******************@*****.*** 818 E Flamingo Rd Apt. 102 Las Vegas, NV 89119

Professional Profile

I am a highly motivated customer service specialist with experience in resolving customer complaints and promoting conflict resolution. Professional skills in; marketing, e-commerce, website development and Relationship-building.

Work Experience

Tinstaafl (10/31/2017 - 12/31/2018) - Customer Service Manager

Assisted in the sales

Handle customer complaints

Email fulfillment team making sure customers received right gifts

Trained new agents and took care of all technical issues on site

UPS (09/05/2016 - 03/01/2017) - ECTS

Handle technical support issues for all business lines

Seasonal employee

Sykes (05/10/2016 - 09/01/2016) CSR (site closed)

Work for AT&t and DirecTV

Handle billing issues and technical support

Highest customer survey ratings

Global efficient energy (06/12/2015 - 10/01/2015) (site closed) - Team Lead

Top solar sales for June and July

Team lead responsible for a team of 5 sales agents

Part of the fastest growing division in the country

Consumer opinion services (01/01/2015 - Present) Field Agent

Work consumer electronics show every year hand chosen by Samsung to do their presentation

Give right ( 05/09/2012 - 10/01/2014) Floor Manager

Ran call center floor approximately 45 agents

Promoted to floor manager in under a year

Never missed a sales quota or goal

Top positions (04/01/2009 - 11/12/2009) (Site Closed)

Made $2,500 in commission in one day

Top producer

Five step skilled trained

Education

Studied at ITT Tech - Ass. Computer Technology

Awards/Certifications

Dean's List - 3.5 GPA

Dean's List - Perfect Attendance

Microsoft Office Certified, MS 98 - Win 8 Certified

Knowledgeable on ; Square space, Stripe(payment gateway),CRM platforms (zoho, salesforce, bitrix24) Google Suites.

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