** ***** ****** *****, ******* HXI 2LE
Looking to work within a customer service role, I am a motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, I am a confident team member and enjoy working towards strict time-based targets. I am experiencing in running my own business for over twenty-five years and I excel under pressure with, full ECDL and City and Guilds computer qualifications. During my career I have had many achievements, including signing 10,000 taxi drivers to my tax operation and refunding an angry customer despite me doing what she asked me to do. I am currently looking for a suitable position with a company that has a unique spirit, and which not only believes in giving people the freedom to do a great job, and that will also support them in achieving their future ambitions.
Full ECDL and City and Guilds IT
A clear and confident telephone manner
Ability to communicate effectively with a wide range of customers
Proven aptitude for dealing with customer complaints
Extensive knowledge of Microsoft Office, and Excel
Experience of working in a busy, working environment
Dealing with customers face to face
Fully aware of the importance of data security and relevant legislation
Able to identify and act upon potential sales opportunities
Senior Financial Mandarin
National Diploma in Human Resource Management
Employment and Volunteer History
Project Colt, Eland, Halifax Volunteer 2017
Stripped and graded mattresses ready for recycling
Financial Transferor of funds, USA and Central Europe 2008-2011
I have worked mainly in the U.S.A and Central Europe as a fully experienced transferer of funds. I have operated at the highest level in business.
Public House Manager, Torremolinos Manager 2005-2009
Handled all taxation and financial affairs
Managed stock control
Entertained customers in my role as a disc jockey
Customer Service Centre, Torremolinos Manager 2003-2008
•Completed all tax documents
Training and Personal Development
Pinnacle People 2017
Attended and completed a ten-week course with Pinnacle People. The course consisted of four weeks employability delivery, a four-week placement with Project Colt and two weeks intensive job search. Whilst on placement I was involved with the stripping down and re-cycling of donated mattresses. I was able to work independently as well as supporting within the team focused environment.
I was educated in the Irish Republic system of education. I achieved honours in all subjects studied and a fully recognised National Diploma from The National College of Industrial Relations
I enjoy walking on local beaches, reading, football and darts.
Can be provided upon request