Customer Service Manager

Gerard Giffney

** ***** ****** *****, ******* HXI 2LE

M: 077********

E: *************@*****.***

Personal Profile

Looking to work within a customer service role, I am a motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, I am a confident team member and enjoy working towards strict time-based targets. I am experiencing in running my own business for over twenty-five years and I excel under pressure with, full ECDL and City and Guilds computer qualifications. During my career I have had many achievements, including signing 10,000 taxi drivers to my tax operation and refunding an angry customer despite me doing what she asked me to do. I am currently looking for a suitable position with a company that has a unique spirit, and which not only believes in giving people the freedom to do a great job, and that will also support them in achieving their future ambitions.

Key Skills/Competencies

Full ECDL and City and Guilds IT

A clear and confident telephone manner

Ability to communicate effectively with a wide range of customers

Proven aptitude for dealing with customer complaints

Extensive knowledge of Microsoft Office, and Excel

Experience of working in a busy, working environment

Dealing with customers face to face

Fully aware of the importance of data security and relevant legislation

Able to identify and act upon potential sales opportunities

Senior Financial Mandarin

National Diploma in Human Resource Management

Employment and Volunteer History

Project Colt, Eland, Halifax Volunteer 2017

Stripped and graded mattresses ready for recycling

Financial Transferor of funds, USA and Central Europe 2008-2011

I have worked mainly in the U.S.A and Central Europe as a fully experienced transferer of funds. I have operated at the highest level in business.

Public House Manager, Torremolinos Manager 2005-2009

Managed staff

Handled all taxation and financial affairs

Managed stock control

Entertained customers in my role as a disc jockey

Customer Service Centre, Torremolinos Manager 2003-2008

•Managed staff

•Completed all tax documents

•Trained staff

Training and Personal Development

Pinnacle People 2017

Attended and completed a ten-week course with Pinnacle People. The course consisted of four weeks employability delivery, a four-week placement with Project Colt and two weeks intensive job search. Whilst on placement I was involved with the stripping down and re-cycling of donated mattresses. I was able to work independently as well as supporting within the team focused environment.

Education

I was educated in the Irish Republic system of education. I achieved honours in all subjects studied and a fully recognised National Diploma from The National College of Industrial Relations

Hobbies

I enjoy walking on local beaches, reading, football and darts.

References

Can be provided upon request

Contact this candidate