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Manager Software Engineer

Harlingen, Texas, United States
January 30, 2019

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**** * ** ******** *****, Apt A*, Harlingen · Texas 78550

641-***-**** · ·


Talented programming professional and cross-functional application support with a career spanning more than 9 years of experience developing, implementing and supporting fully-featured web and desktop applications and systems. Demonstrated track record of coordinating the full development lifecycle to deliver on client expectations for international projects. Adept at requirements gathering, analysis, and translation into key technical specifications. Experienced in Agile development environments. Committed to driving performance and quality. Solid expertise leading teams of up to 15 personnel; strong background managing implementation of web-based projects using the latest technologies and design patterns.


Application Support · Technical Analysis · Front-End & Back-End Programming · Applications & Systems Development

Project Management · Requirements Gathering & Analysis · Database Design & Development · Troubleshooting

Languages: C#, .NET, Visual Basic, PL-SQL, Shell Script, Java 8

Web: JavaScript, HTML, Angular, ASP.NET, Classic ASP, JSP, jQuery, TypeScript, VBScript

Web Services: JSON, RESTful

Web App Servers: IIS

Frameworks: .NET, .Net Core

Databases: MS SQL Server, MySQL, Oracle, MS Access, XML

Design Pattern: Singleton, Abstract Factory, Factory Method, Prototype, Façade, Adapter, Command, State, Visitor

SDLC: Agile/Scrum, CMMI, Kanban, ITIL, GHPST, Waterfall

Tools: MS Visual Studio, MS SQL Server, MySQL Workbench, Toad, Putty, Eclipse, Spring Tool Suite, BMC Remedy, Atlassian Jira, SVN, Git, TFS, Bitbucket, Selenium, Apache JMeter

Platforms: Windows

Other: ETL, Cognos Report Testing, Selenium, Apache JMeter


CAREER NOTE: Completed Master's Degree in Computer Science (OPT valid till Oct, 2019, eligible for STEM OPT till 2021).

DATALOGIC SOFTWARE Inc., Harlingen Tx, USA • 2017-current

Team Lead and .Net Programmer

Analyzing, designing system architectures and implementing web applications. Gathering requirements, demonstrating solutions by developing documentation, flowcharts, layouts, diagrams. Liaisons between Executives, Management and Development team. Scrum Master and manages the project team by creating plans, schedules and monitoring the project progress.


• Successfully analyzed, proposed solution and implemented performance tuning for the system. Analyzed and designed new system serving new client type. Worked with 3rd party company to analyze system’s security and implemented improvements. Implemented automation test plans for the web applications and performance test using Selenium and Apache JMeter.

Technologies: .NET, C#, Angular, IIS, MS SQL Server, MS Visual Studio, TFS, MS Windows, .NET Framework 4.x

NGUYEN GIA SOFTWARE COMPANY, Ho Chi Minh City, Vietnam · 2013-2017

Technical Project Lead

Successfully managed, designed and implemented all development projects, driving the full software development lifecycle in an Agile environment. Nurtured client relationships and communications, including discussing and analyzing requirements, managing quality control, and delivering on client schedule and budget. Led the development team and involved in analysis, design and coding the web-based and desktop applications.


Applied high-level design principles to successfully deliver multiple projects, with excellent client relations and strong customer satisfaction.

Technologies: .NET, C#, VB.NET, AngularJS, PL-SQL, IIS, MS SQL Server, MS Visual Studio, GIT, Bitbucket, MS Windows, .NET Framework 4.x

DXC TECHNOLOGY (formerly CSC), Ho Chi Minh City, Vietnam · 2005-2016

Principle Application Support Analyst and Project Manager (2014-2016)

As a developer and Scrum Master for a complex suite of client projects, implemented change requests and new applications, provided key day-to-day oversight of milestones, task completion, communication, and trouble ticket resolution for multiple concurrent projects in an Agile and GHPST environment. Established project plans and schedules. Monitored scope and alignment to prevent drift. Collaborated with solutions architects and subject matter experts to present comprehensive information on project solutions and estimates for SiteCore and SharePoint initiatives.


Coordinated successful deployment of the first SiteCore project, Future You, for Zurich UK.

Selected as subject matter expert and technical manager for all SharePoint projects in the Singapore market.

Skillfully balanced concurrent project requirements and implementation for simultaneous projects while continuously delivering on quality, schedule, and cost targets.

Technologies: .NET, IIS, MS SQL Server, MS Visual Studio, Jira, Git, Sitecore CMS 7.x, SharePoint Online, SharePoint On-Premise, Windows.

DXC TECHNOLOGY (formerly CSC), continued:

Principal Application Support Analyst & Dispatcher (2010-2014)

Handled support for a number of production databases and applications, including legacy applications and Nortel financial team applications. Identified, analyzed, and troubleshot application problems. Developed and deployed enhancements to legacy and web-based applications for client BHP-Billiton. Managed dispatch and assignment of trouble tickets to support analysts to deliver swift resolution in accordance with SLAs. Bridged communications between onshore and offshore teams. Tracked team activities to ensure compliance with Agile and GHPST development processes and standards.


Took over a portfolio of abandoned legacy applications to ensure effective level 2 support, including reverse engineering .NET applications to deploy change requests and new features, resulting in cost savings and operational efficiencies.

Expanded staff knowledge of ETL, data warehousing, testing strategies, and ETL tools such as SSIS and Informatica by leading an ETL testing training course for internal quality control engineers.

Technologies: .NET, ASP.NET, Classic ASP, VBA for MS Access, Ms Excel, IIS, MS SQL Server, MS Access, MS Visual Studio, SSIS, MS Windows.

Senior Quality Control Engineer (2005-2009)

Coordinated project planning, estimation, and scheduling for all quality control processes and requirements. Developed and executed test cases and test scripts to ensure software quality control. Developed complicated PL/SQL scripts for ETL data testing and conducted data, functional, GUI, and regression testing. Prepared progress reports to project managers. Liaised with the onshore stakeholder as relationship manager.


Aligned with the needs of client Blue Cross Blue Shield to deliver on requirements for the BHI MI Atomic Reporting project; subsequently selected to lead the development team in South Carolina.

Technologies: PL-SQL, MS SQL Server, Oracle, Informatica, Toad, MS Excel, Windows, Cognos.


Operations Assistant, Nielsen (2004): Partnered with the country retail manager on core decisions involving project selection, prioritization, process improvements and application development, providing valuable contributions to retail marketing research and operations. Tools include VB, VBA, Oracle, MS Access, MS Visual Studio, and Windows.

Software Engineer, GoodLand Informatics (2002-2003): Built a CMS web application for MPDF, including designing web pages and programming stored procedures for call by the middle tier. Tools include JSP, HTML, JavaScript, Tomcat, MS SQL Server, Eclipse, MS FrontPage and Windows.

Software Engineer, DAT Enterprise (2000-2004): Designed and programmed web applications and web pages. Tools include ASP, JSP, HTML, JavaScript, SQL, IIS, Tomcat, MS SQL Server, Oracle, MS Access, MySQL, MS Visual Studio, Eclipse, MS FrontPage, Windows.

Freelance Software Engineer (2003-2004): Handled requirements gathering, analysis, design, and programming of a store management application; deployed to both client store and warehouse sites. Tools include .NET, MS SQL Server, PowerDesigner, MS PowerPoint, MS Visual Studio and Windows.


Master of Science in Computer Science

Maharishi University of Management, Fairfield, Iowa

Key Courses: Algorithms, Software Engineering, Modern Programming Practices (Java 8), Advanced Software Development, Web Application Architecture, Enterprise Architecture, Big Data, DBMS, Operation Systems

Bachelor of Science in Information Technology (2000)

Hung Vuong University, Ho Chi Minh City, Vietnam


Mini-MBA Program

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