QA Senior Analyst/Lead

LATHA BALASUBRAMANIYAN

*********@*****.*** 972-***-**** (Cell)

SUMMARY

Over 10 years’ QA and UAT experience.

Knowledge in various domains including Healthcare, Telecom (Billing, Service Management, Online Services), and Oracle CRM (Order Management).

Experienced in AGILE and modified / enhanced waterfall testing methods.

Proficient in all aspects of software testing including Team leading, Test Planning, Test case Creation, Test Execution, defect tracking, defect analysis, client handling, offshore-onsite coordination, Reporting and management.

Preparation and approval of QA/UAT Test Plans, Test Scripts and coordination of all testing activities including defect tracking and issue remediation using Quality Center/ALM/JIRA

End to end regression and functional testing of all system components of the application and identifying test scripts for automation.

Experienced in Mobile Application Testing for Healthcare User Portal using Device Anywhere and Perfecto Mobile.

Experienced in interfacing with development teams to report bugs and track issues until resolution. Involvement in defect meetings with various teams to identify defect Root Cause Analysis.

Experienced in the overall test cycle of cloud-based application in a SaaS model.

Experienced in all types of testing including Functional, Integration, Regression and User Acceptance testing.

Vast experience working in an onsite-offshore model and successful delivery and implementation of projects.

Experienced in all aspects of SDLC.

Keen analytic and problem solving skills.

Excellent inter-personal, communication and customer service skills.

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Texas Oct ‘16-Dec ‘17

UAT Coordinator/Lead

Richardson, Texas

Responsibilities:

UAT Lead and Coordinator for a seven member team.

Coordinating UAT efforts (requirement completion, identifying UAT test scenarios, UAT execution, defect tracking and analysis and Prod verification)

Identifying and requesting / creating test data for requirements.

Working closely with a team of Business Analysts & Project Owners to ensure that requirements and user stories were documented in time for the QA teams and plan UAT testing efforts.

Responsible for UAT sign-off and mitigating risks for delayed / conditional sign-offs.

Work with Business Analysts, managers and project leads of Retail, Group and Government areas to be aware of new changes proposed to the application in each area.

Identify the most crucial business ask and approve addition of a new project/CR to a release.

Coordinating the production verification and testing sign-off after deployment for every project release.

Worked on identifying scenarios and tests, data setup, coordinating and executing tests during the application migration to a SaaS model.

Technology : Aerial (Clinical Utilization management application), iExchange(Provider Portal), Workload Manager, HP Quality Center/ALM, Atlassian Jira

Testing Methodology: AGILE (Scrum)

Infosys Technologies, USA.

Client: Blue Cross Blue Shield of Texas

Richardson, Texas

Jan ‘13-Aug ’14

IT QA Analyst

Responsibilities:

Planning, developing, executing test cases and tracking results and defect metrics using Quality Center for scheduled and project specific releases (EVIVE- Member Health Reminders) for BAM (Blue Access for Members) application.

Mobile application testing using Device Anywhere and Perfecto Mobile.

Collaborating with other project team members and reporting findings to senior management for escalation of critical issues in a timely manner.

Involved in Requirement review meetings with Business analyst, Business, Architecture and development groups.

Created regression test cases for automation and updated them to maintain regression suite.

Training new-hires, creating training material for projects previously tested.

Technology:

Software Application/Tools: Quality Center 10.0, Device Anywhere, Perfecto Mobile.

Testing Methodology: Agile

Client: Verizon

Plano, TX Oct ‘12-Jan ’13

Sr. QA Tester/Onsite Test Lead/ Offshore Coordinator

Responsibilities:

Onsite Test Lead for the Testing activities for a Billing system Migration project.

Prepared Testing Strategy and Test Scope documents for Legacy Billing System Testing.

Responsible for generating daily status report, daily defect status report, test execution report, maintain project schedule and risk assessment notes.

Extensively worked with Business Users, Developers and Project Management.

Responsible for collecting and analyzing test metrics, submitting reports and keeping track of the progress and testing effort.

Prepare estimation for test case development & test execution.

Coordinate daily meetings with the offshore team to ensure project deadline being met.

Deliver detailed reports for the analysis of internal test procedures, processes and activities.

Technology:

Environment: UNIX, Linux, Windows, Intec Single eView 7.0 Billing Product, WinSCP, HP Quality Center, SQL

Fidelity Investments, Texas

Westlake, TX

Test Analyst July’12- Sep’12

Responsibilities:

Handled various types of participant data in the Fidelity Participant Record Keeping System (FPRS)

Involved in calculating the taxes and Pro-ration for the retirement benefits.

Creating Test Plan and strategy.

Creation and execution of test cases for QA cycle.

Identifying test data from the FPRS system.

Defect reporting and tracking.

Worked with the offshore teams to gather knowledge and provide input.

Technology:

Environment: Mainframe, UNIX, Windows.

Software Application/Tools: Quality Center 10.0, SQL, TSO.

Accenture India Limited, Bangalore India

Client: TELUS May ‘09-July ‘11

Sr. QA Tester / QA Lead

Responsibilities:

Managed the first release of the Legacy Billing application from the onshore client location (Vancouver) in an AGILE – SCRUM model.

Offshore Test Lead for a team of 4 with the following responsibilities

oTask assignment and risk mitigation

oEvery day status reporting

oDefect triage calls

oInteraction with Development / BSA / client point of contact

Trained offshore resources on the product

Technology:

Environment: Mainframe, Windows, Client proprietary Mainframe Legacy Billing application, Quality Center 8.0

Client: AT&T

Bangalore India June ‘07-Jan ‘09

Sr. QA Tester / QA Lead

Responsibilities:

Senior Tester in the Online Services team of 8 for AT&T Online Services application.

Was involved in 16 application releases.

Designing Test Approach, Test Strategy and providing estimates for testing deliverables.

Creating Test Conditions, Test plan and Test Scripts and Test Execution.

Logging defects, verifying defect fixes and defect root cause analysis.

Peer Review of test cases.

Preparation of test metrics and status reports.

Actively monitored and maintained the regression suite to date in alignment with the changes in the application

Training new Resources on the application and mentoring them.

Participated in daily status calls with Development, PMO and BSA teams to monitor project status

Client: TELSTRA

Chennai India

Billing

Dec ‘06-May ‘07

Responsibilities:

• Creating test scenarios, test conditions and test scripts.

• Execution of Test Scripts using Rational (IBM) Test Manager

• Preparation of XML scripts for Kenan Adapter

• Performing Functional and Regression testing

• Logging defects and verifying defect fixes

• Analysis and verification of XML scripts and Call Detail Records.

• Review of the test conditions and scripts

• Conducting Product Knowledge Transfer sessions

• Creating detailed test scenarios and test cases for Change Requests.

Tools Used:

Rational ClearQuest, Windows, Unix, Kenan Adapter, SQL.

Oracle India Limited, Hyderabad India

Automation of Oracle Trade Management (Oracle CRM) Nov ‘05-Nov ‘06 Automation Analyst

Responsibilities:

• Core member of Oracle Center for Test Automation

• Identifying test cases to be automated.

• Automating test scripts using WinRunner.

IBM India Limited, Bangalore India

IT Specialist July ‘04-Nov ‘05

Paloma-IGA project initiated providing technical support to IBM employees in the EMEA region on Lotus Notes and Windows Networking.

Responsibilities:

Resolution of issues pertaining to Lotus Notes and Windows Networking.

Handing network outages in the EMEA region.

Monitoring support calls being handled by other analysts as part of Quality Control and Auditing.

Mentoring new joiners to the team.

Consistent performer supported by excellent feedback from customers.

Education: Masters in Software Engineering, Periyar University, India

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