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Manager Customer Service

Valdosta, GA
January 30, 2019

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Jessica Marie Monk

**** ****** *****, ********, ** 31601 229-***-****


Proficient in Microsoft Office Suite and medical/mental health record software.

Excellent verbal and written communication skills both individually and publically.

Accurate usage of medical and mental health diagnostic terminologies.

Manage multiple projects simultaneously while meeting deadlines.

Capable of positive leadership in various environments and situations.

Decisive and objective while resolving conflicts between clients and trainees.


South Georgia Medical Center, Valdosta, GA Feb. 2018--Present

Surgical Scheduler for the CardioVascular Institute

Schedule and complete documentation for multiple procedures, surgeries and office visits simultaneously. Notify and update departments as changes occur. Submit and complete prior authorization requests to insurance companies. Prepare patient information packets for appropriate staff. Maintain records of procedures and billing. Assist patients without insurance with Financial Statement packets.

Team Temps, Valdosta, GA Oct. 2017--Feb. 2018

Patient Access Services Representative for South Georgia Medical Center

Communicate with patients, patient family members, and insurance companies to complete all registration and admissions paperwork. Trained in Epic systems and insurance billing. Promote the benefits and functionality of My Chart. Assist registrars by attending to patients, collecting orders, and maintaining daily supplies.

Standard Contractors, Valdosta, GA Feb. 2016--Oct. 2016

Project Manager Assistant

Develop payroll reports, maintain weekly progress goals, and perform monthly company audits for multiple government and civilian projects. Draft contracts, schedule interviews, generate price quotes, and notarize official company documents.

Another Way, Domestic Violence and Rape Center, Lake City, FL July 2014--May 2015

Domestic Violence Child Welfare Advocate

Maintain cases in Columbia and Hamilton counties. Advocate on behalf of non-offending parents. Provide support and referral information to clients. Collaborate with community partners for mutual clients to insure best possible outcomes. Promote awareness events.

Belk Department Store, Valdosta, GA Oct. 2004--Aug. 2009 Sales Associate

Understand customer needs and promote applicable store benefits. Train new associates in customer service and merchandising. Audit the biannual physical inventory process.

Harvey’s Supermarket, Valdosta, GA Aug. 2001--Oct. 2004 Store Associate/Cashier

Assist customers with locating product. Accurately and quickly process multiple transactions. Train new associates to restock shelves and maintain a clean environment.


Valdosta State University, Valdosta, GA

Master of Science in Marriage and Family Therapy May 2012

Bachelor of Science in Psychology May 2008


Notary Public for Lowndes County of Valdosta, GA May 2016--May 2020


FamilyWorks, Valdosta, GA Aug. 2009--May 2012

Marriage and Family Therapy Student Intern

Conduct individual, couple, and family therapy. Monitor and record client progress with consistent case notes. Perform extensive community outreach services on behalf of FamilyWorks. Train new Therapy Student Interns to complete daily administrative duties and functions of a professional therapy clinic.

Haven, Domestic Violence Shelter, Valdosta, GA Feb. 2011--Sept. 2011

Marriage and Family Therapy Student Intern

Facilitate individual and family therapy with domestic violence victims and their children. Monitor and record client progress with consistent case notes. Participate in fundraising and awareness activities. Train new Therapy Student Interns.

Crossing Jordan Baptist Church Support Group, Valdosta, GA June 2011--Aug. 2011

Marriage and Family Therapy Support Group Leader

Organize support groups for inner city youth. Demonstrate support group facilitation to Therapy Student Interns until comfortable with themselves leading their groups.

Behavioral Health Services, Adult Unit, Valdosta, GA Aug. 2010--Feb. 2011 Marriage and Family Therapy Student Intern

Schedule individual and family therapy appointments. Conduct client intakes and create treatment plans specific to individual client needs. Assist clients in reaching individual short-term and long-term life goals. Accurately diagnose clients with various mental and substance abuse disorders in accordance with the Diagnostic and Statistical Manuel IV (DSM IV). Master software programs specific to BHS.

Volunteer Work

Langdale Hospice House of South Georgia, Valdosta, GA July 2008--April 2011

Volunteer Counselor

Conduct administrative duties. Provide respite care for terminal patients. Facilitate therapy for bereaved children. Assist with adult bereavement support group.


Ms. Carol Mohaban, CardioVascular Institute Practice Manager

South Georgia Medical Center

2409 North Patterson Street

Suite 230

Valdosta, GA 31602


Relationship: Supervisor

Ms. Kelly Meinken, Patient Access Services Manager

South Georgia Medical Center

2501 North Patterson Street

Valdosta, GA 31602


Relationship: Supervisor

Mrs. Connie Register, Bereavement Coordinator

Carson McLane Funeral Home

2215 North Patterson Street

Valdosta, GA


Relationship: Supervisor and Former Bereavement Coordinator for Langdale Hospice House

Ms. Daphne Folsom, Assistant Store Manager

T. J. Maxx

250 Pooler Parkway

Pooler, GA 31322


Relationship: Supervisor and Former Department Manager for Belk Department Store

Dr. Martha Laughlin, Clinical Director

FamilyWorks Clinic of Valdosta State University

903 North Patterson Street

Valdosta, GA 31698


Relationship: Clinical and Internship Supervisor

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