Manager Customer Service
Resume:
Jessica Marie Monk
**** ****** *****, ********, ** 31601 229-***-**** ac8cb7@r.postjobfree.com
PROFESSIONAL SKILLS
Proficient in Microsoft Office Suite and medical/mental health record software.
Excellent verbal and written communication skills both individually and publically.
Accurate usage of medical and mental health diagnostic terminologies.
Manage multiple projects simultaneously while meeting deadlines.
Capable of positive leadership in various environments and situations.
Decisive and objective while resolving conflicts between clients and trainees.
EMPLOYMENT EXPERIENCE
South Georgia Medical Center, Valdosta, GA Feb. 2018--Present
Surgical Scheduler for the CardioVascular Institute
Schedule and complete documentation for multiple procedures, surgeries and office visits simultaneously. Notify and update departments as changes occur. Submit and complete prior authorization requests to insurance companies. Prepare patient information packets for appropriate staff. Maintain records of procedures and billing. Assist patients without insurance with Financial Statement packets.
Team Temps, Valdosta, GA Oct. 2017--Feb. 2018
Patient Access Services Representative for South Georgia Medical Center
Communicate with patients, patient family members, and insurance companies to complete all registration and admissions paperwork. Trained in Epic systems and insurance billing. Promote the benefits and functionality of My Chart. Assist registrars by attending to patients, collecting orders, and maintaining daily supplies.
Standard Contractors, Valdosta, GA Feb. 2016--Oct. 2016
Project Manager Assistant
Develop payroll reports, maintain weekly progress goals, and perform monthly company audits for multiple government and civilian projects. Draft contracts, schedule interviews, generate price quotes, and notarize official company documents.
Another Way, Domestic Violence and Rape Center, Lake City, FL July 2014--May 2015
Domestic Violence Child Welfare Advocate
Maintain cases in Columbia and Hamilton counties. Advocate on behalf of non-offending parents. Provide support and referral information to clients. Collaborate with community partners for mutual clients to insure best possible outcomes. Promote awareness events.
Belk Department Store, Valdosta, GA Oct. 2004--Aug. 2009 Sales Associate
Understand customer needs and promote applicable store benefits. Train new associates in customer service and merchandising. Audit the biannual physical inventory process.
Harvey’s Supermarket, Valdosta, GA Aug. 2001--Oct. 2004 Store Associate/Cashier
Assist customers with locating product. Accurately and quickly process multiple transactions. Train new associates to restock shelves and maintain a clean environment.
EDUCATION
Valdosta State University, Valdosta, GA
Master of Science in Marriage and Family Therapy May 2012
Bachelor of Science in Psychology May 2008
CURRENT CERTIFICATION
Notary Public for Lowndes County of Valdosta, GA May 2016--May 2020
INTERNSHIP EXPERIENCE
FamilyWorks, Valdosta, GA Aug. 2009--May 2012
Marriage and Family Therapy Student Intern
Conduct individual, couple, and family therapy. Monitor and record client progress with consistent case notes. Perform extensive community outreach services on behalf of FamilyWorks. Train new Therapy Student Interns to complete daily administrative duties and functions of a professional therapy clinic.
Haven, Domestic Violence Shelter, Valdosta, GA Feb. 2011--Sept. 2011
Marriage and Family Therapy Student Intern
Facilitate individual and family therapy with domestic violence victims and their children. Monitor and record client progress with consistent case notes. Participate in fundraising and awareness activities. Train new Therapy Student Interns.
Crossing Jordan Baptist Church Support Group, Valdosta, GA June 2011--Aug. 2011
Marriage and Family Therapy Support Group Leader
Organize support groups for inner city youth. Demonstrate support group facilitation to Therapy Student Interns until comfortable with themselves leading their groups.
Behavioral Health Services, Adult Unit, Valdosta, GA Aug. 2010--Feb. 2011 Marriage and Family Therapy Student Intern
Schedule individual and family therapy appointments. Conduct client intakes and create treatment plans specific to individual client needs. Assist clients in reaching individual short-term and long-term life goals. Accurately diagnose clients with various mental and substance abuse disorders in accordance with the Diagnostic and Statistical Manuel IV (DSM IV). Master software programs specific to BHS.
Volunteer Work
Langdale Hospice House of South Georgia, Valdosta, GA July 2008--April 2011
Volunteer Counselor
Conduct administrative duties. Provide respite care for terminal patients. Facilitate therapy for bereaved children. Assist with adult bereavement support group.
REFERENCES
Ms. Carol Mohaban, CardioVascular Institute Practice Manager
South Georgia Medical Center
2409 North Patterson Street
Suite 230
Valdosta, GA 31602
ac8cb7@r.postjobfree.com
Relationship: Supervisor
Ms. Kelly Meinken, Patient Access Services Manager
South Georgia Medical Center
2501 North Patterson Street
Valdosta, GA 31602
ac8cb7@r.postjobfree.com
Relationship: Supervisor
Mrs. Connie Register, Bereavement Coordinator
Carson McLane Funeral Home
2215 North Patterson Street
Valdosta, GA
Relationship: Supervisor and Former Bereavement Coordinator for Langdale Hospice House
Ms. Daphne Folsom, Assistant Store Manager
T. J. Maxx
250 Pooler Parkway
Pooler, GA 31322
Relationship: Supervisor and Former Department Manager for Belk Department Store
Dr. Martha Laughlin, Clinical Director
FamilyWorks Clinic of Valdosta State University
903 North Patterson Street
Valdosta, GA 31698
ac8cb7@r.postjobfree.com
Relationship: Clinical and Internship Supervisor
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