Customer Service Mental Health
Resume:
Barbara Anne Koert
Batavia, New York 14020
*********@*****.***
Licensed Mental Health Counselor / Chemical Dependency Counselor
CAPABILITIES
Four years’ experience working in Addiction / Co-Occurring Disorders for both outpatient and residential settings.
Conducts assessments, develops goal directed treatment plans, and implements treatment to admitted patients reflective of what is identified during assessment process.
Knowledge and understanding of the DSM-5 for clinical diagnosis.
Crisis intervention and stabilization work in an outpatient clinic setting.
Conducts individual, group, conjoint, and family therapy for clients.
Case management for all clients assigned and support of all treatment needs for successful completion or referral to alternate facilities if determined in the course of treatment.
Is part of a treatment team for consultation from and support to other team members.
Works directly with medical staff for clients in medically assisted treatment programs to better support proper use and avoid abuse of prescribed medications during therapy process.
Works closely with Probation, Genesee Justice, Family Court, CPS, and Parole representatives in order to support client’s compliance with legal obligations as needed.
Helps clients connect with community support systems such as Department of Social Services, Genesee County Mental Health, Access VR, Pathstones, DePaul, etc…
Attends trainings through clinic and for personal development continuously both on and off site.
Trauma / PTSD focus in master’s work and trainings to further skills for client implementation.
Teaching experience from elementary and college levels.
Computer skills including Anasazi/ Cerner, Microsoft Office, and Enterprise.
Continuously working to be culturally sensitive to better serve the populations in the community. Populations served in the clinic include African American, Veterans, Caucasian, Hispanic, LGBTQ, and Native American clients.
EXPERIENCE
5/2015– Current Full Time Chemical Dependency Counselor at Genesee/ Orleans Counsel on Alcohol and
Substance Abuse (GCASA), Batavia out-patient clinic.
*Duties include assessments, treatment plans, individual counseling, and all computer aided paperwork involved. Populations served include adult men and women, veterans, and adolescents. Groups facilitated include co-occurring disorder for substance and mental health for men and women, men’s groups, women’s groups, trauma therapy, and groups for adolescents.
EDUCATION
2018 LMHC
2015 M.A. Mental Health Counseling, Medaille College (CACREP).
2009 B.A. Psychology, University at Buffalo.
1992 M.F.A. Theatre Design, The Ohio State University.
1985 B.A. Theatre Design, State University of New York at Fredonia
PREVIOUS EXPERIENCE
9/2014 – 4/2015 Intern at GCASA Albion Clinic, duties include intakes, treatment plans, facilitating
groups, (from adolescent to adult), and individual counseling.
5/2014 – 8/2014 Summer Semester intern GCASA Atwater House residential drug rehabilitation for male and female residents, duties included intake and exit interviews, psycho social evaluations, goal setting, counseling sessions.
2014 – 2015 Pharmacy Team Member, Wegmans, duties included customer service, filling scripts, working with insurance companies updating customer accounts. This constituted phone work and was an important part of customer service, especially to the senior clients who struggled to understand their policies.
2012 – 2014 Wegmans Commercial Bakery / Bakery Team Member, Wegmans, duties included ordering and producing product for sale.
2006 – 2011 Trainer, Assistant Trainer and Office Manager, Brookfield Farms Equestrian, Clarence.
2000 – 2006 Volunteer and PTO organization member, Sheridan Hill Elementary.
1993 – 1994 Associate Lighting Designer, Barbara Boyea and Associates, Dallas, Texas.
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