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Customer Service Manager

Location:
Fereej Ibn Dirhem, Qatar
Salary:
7000
Posted:
January 30, 2019

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Resume:

ASHIF. K

Mobile: +*** - ******** ac8cak@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Operations Manager – DUBAI HOMES. 05th NOVEMBER 2016 – 30th NOVEMBER 2018.

Mankave POST, CALICUT-01. Kerala, INDIA

Wholesale & Retail showroom for Imported & Indian Household Brands/Products.

Deals with Household Plastic wears, Chair, Table, Bucket, Kitchen Utensils, Plastic Furniture.

Responsibilities : Branch Operations and Sales Managing, Administration, Maintain Accounts for GS Tax filing and Purchase Management.

DEPUTY MANAGER - WBO (WHOLESALE BANKING OPERATIONS)

HDFC BANK LTD. 01ST OCTOBER 2010 – 25th JANUARY 2016

KOTTAKKAL Branch, Kerala, INDIA).

Job Responsibilities:

oDeputy Manager:

DVU Operations

Retail Asset Operations

Clearing Operations

DVU Operations In-charge

CASA (Current Account and Savings Account) Opening Processing – New & Existing Accounts.

Quality Processing in terms of Accuracy & TAT.

End to End Tracking of Account Opening.

Processing of Customer Instructions.

Retail Asset Operations

Login & Disbursement of Retail Asset Files-Auto Loan, Used Car Loan, Personal & Two Wheeler Loan.

Quality Operations in terms of Accuracy & TAT.

Co-ordination with Sales, RIC, Credit departments in Bank & Dealer/DSAs for smooth Login & Disbursement, RIC Verifications/Reports, Credit Approvals and Providing timely payment to Dealer/DSAs

Collection and PDD Updation (Post Disbursement Document updation).

Clearing Operations

Handling & Processing of Inward & Outward Clearing Cheques/Instruments for the branch.

Fund Management.

Job Role:

Maintaining High Accuracy

TAT Management

5S In-charge for WBO Department at Branch.

Some Achievements so far.

100% Accuracy in Retail Asset Operations & Clearing Operations.

99.8% Accuracy in DVU Processing.

100% TAT Achievement through timely processing and End to End Tracking.

Process enhancement suggestion provided in FY 2013-14 which is been accepted and implemented by Central Processing Team, as authentic.

Maintaining 5S effectively (Sort, Sustain, Standardize, Shine & Set In Order).

Data maintenance for timely Reporting.

Conducted Mela/ Business Event in front of branch premises for better Business support.

CSR Initiative : Conducted Blood donations Camps at Kottakkal locations; Two Camps on December 2013 & Two Camps on December 2014.

Sports : Captained Team for Calicut & Malappuram Cluster (combined Team) from 2013 to 2015 and Won Kerala WBO Cricket Championship held at Kochi in March 2013 and Won Calicut Inter-Department Cricket tournament held at Calicut in January 2014.

ASSOCIATE 10TH JUNE 2008 – 30th SEPTEMBER 2010

BRANCH OPERATIONS AND CUSTOMER SERVICE

CANARA HSBC OBC LIFE INSURANCE CO. LTD., CALICUT, Kerala, INDIA.

Job Responsibilities:

Ensuring Process flow as per Standard Operating Process (SOP)

Underwriting and Approval authority for Straight Through Process (STP) products

Scrutiny and Login of Proposals for Insurance, Customer Service- Internal & External Customers

End to End Tracking of Proposals from Login to Policy Document Delivery to Client

Handling Receipting and Banking of Premium Instruments

Petty Cash Management for Daily Expenses

In charge for Data Maintenance & Record keeping and Assisting Center Manger in Administration

Business-Login MIS Consolidation for the Zone-South India (9 Hubs)

Providing Training for New Joinees on Process and Operational Guidelines and Update all Sales Team on Process Changes

Reported to Center Manager-Operations for Calicut.

Significant Achievements:

Maintained above 98% Accuracy during my whole tenure.

Won Quarter 0% Error twice in my stint with CHOICe.

Second among PAN India Branches– Quality Processing Contest Award for Jan-March’10

CCE - BRANCH OPERATIONS (Customer Service Executive) 6TH JUNE 2007 – 09TH JUNE 2008

RELIANCE LIFE INSURANCE CO LTD.

CALICUT Branch. Kerala, INDIA.

Job Responsibilities:

Scrutinizing and timely login of Insurance proposal forms

Coordinating North Kerala branches (8 branches & 13 spokes) for generating Sales MIS.

Customer Service and Complaint Management

Adherence to Banking, Cash management process and Branch Expense management process

Support the Sales team by coordinating with HO for Policy issuance

Scrutinizing of Advisor recruitment application form, coordinating for IRDA and other trainings and Commission disbursement

Reported to Branch Service Manager

CREDIT OFFICER – TWO WHEELER LOANS MARCH 2004 to 04th JUNE 2007

ADFC PVT. Ltd (Subsidiary of HDFC Bank Ltd)., Calicut, Kerala, India.

Job Profile:

·Two Wheeler Loan Template Approval Authority for Calicut and Kannur.

·Preparation of Credit MIS and other related reports.

·Handling the Credit Portfolio as per the Company’s policies and Norms.

·Coordinating with the Sales, Operations, Collections & RIC team to ensure that the Targets are achieving with portfolio quality is not compromised.

·Handling Dealer complaints & resolving the same within the company’s policies & Norms.

·Managing the Credit Processing Agency (CPA) for Calicut & Malappuram.

·Identifying, Recruiting & Training of Credit Executives.

·Conversant with Banking Softwares [Loan Originating System (LOS), De-dupe & FinnOne]

·Reported to Credit Manager-Two Wheeler Loans.

Sales Coordinator -Two Wheeler Loans July 2003 – February 2004

Pamac, Subsidiary of HDFC Bank Ltd., Calicut (INDIA).

Job Profile:

·Coordinating Two Wheeler Loan Sales.

·Assisting the Sales Manager in Business Promotional Activities.

·Pre-Credit Check of Two Wheeler Loan Files.

·Sending the Daily Login & Disbursement Reports.

·Preparing and Sending Sales MIS.

·Hands on Experience in Banking Intranet (Lotus Notes) and Office Applications.

Sales Manager January 2002 – June 2003

Worked as Sales Manager in Ceekey Tyres (Multi branded Tyre Dealership) at Calicut, Kerala (INDIA).

Job Profile

·Managing the Sales of the firm to achieve the targets from Multi branded Tyre Companies.

·Monitor and Control Sales activities of the organization.

·Maintain Good Contacts with companies like MRF, Ceat Ltd, Apollo Tyres Ltd, Dunlop Tyres.

·Marketing of Tyre Company products.

·Keeping track of competitor’s activities.

ACADEMIC BACKGROUND

Bachelor of Commerce from “University of Calicut” in the year 2002.

COMPUTER PROFICIENCY

·Diploma in Software Engineering (DSE) from ECIT-BDPS, Calicut, Kerala (August 2001).

·Diploma in Hardware Engineering from Ozans Computers, Calicut, Kerala (May 2001).

·Working knowledge of Internet.

·Conversant with Computer (Office) applications including – Ms-Word, Excel, Open Office.

PERSONAL DETAILS

Date of Birth : 14-06-1979

Father’s Name : Aboobacker C T

Sex : Male

Religion : Muslim

Nationality : Indian

Marital Status : Married

Languages Known : English, Hindi, Malayalam.

Interests : Interacting with People, Playing Cricket.



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