Operations Manager – DUBAI HOMES. 05th NOVEMBER 2016 – 30th NOVEMBER 2018.
Mankave POST, CALICUT-01. Kerala, INDIA
Wholesale & Retail showroom for Imported & Indian Household Brands/Products.
Deals with Household Plastic wears, Chair, Table, Bucket, Kitchen Utensils, Plastic Furniture.
Responsibilities : Branch Operations and Sales Managing, Administration, Maintain Accounts for GS Tax filing and Purchase Management.
DEPUTY MANAGER - WBO (WHOLESALE BANKING OPERATIONS)
HDFC BANK LTD. 01ST OCTOBER 2010 – 25th JANUARY 2016
KOTTAKKAL Branch, Kerala, INDIA).
Retail Asset Operations
DVU Operations In-charge
CASA (Current Account and Savings Account) Opening Processing – New & Existing Accounts.
Quality Processing in terms of Accuracy & TAT.
End to End Tracking of Account Opening.
Processing of Customer Instructions.
Retail Asset Operations
Login & Disbursement of Retail Asset Files-Auto Loan, Used Car Loan, Personal & Two Wheeler Loan.
Quality Operations in terms of Accuracy & TAT.
Co-ordination with Sales, RIC, Credit departments in Bank & Dealer/DSAs for smooth Login & Disbursement, RIC Verifications/Reports, Credit Approvals and Providing timely payment to Dealer/DSAs
Collection and PDD Updation (Post Disbursement Document updation).
Handling & Processing of Inward & Outward Clearing Cheques/Instruments for the branch.
Maintaining High Accuracy
5S In-charge for WBO Department at Branch.
Some Achievements so far.
100% Accuracy in Retail Asset Operations & Clearing Operations.
99.8% Accuracy in DVU Processing.
100% TAT Achievement through timely processing and End to End Tracking.
Process enhancement suggestion provided in FY 2013-14 which is been accepted and implemented by Central Processing Team, as authentic.
Maintaining 5S effectively (Sort, Sustain, Standardize, Shine & Set In Order).
Data maintenance for timely Reporting.
Conducted Mela/ Business Event in front of branch premises for better Business support.
CSR Initiative : Conducted Blood donations Camps at Kottakkal locations; Two Camps on December 2013 & Two Camps on December 2014.
Sports : Captained Team for Calicut & Malappuram Cluster (combined Team) from 2013 to 2015 and Won Kerala WBO Cricket Championship held at Kochi in March 2013 and Won Calicut Inter-Department Cricket tournament held at Calicut in January 2014.
ASSOCIATE 10TH JUNE 2008 – 30th SEPTEMBER 2010
BRANCH OPERATIONS AND CUSTOMER SERVICE
CANARA HSBC OBC LIFE INSURANCE CO. LTD., CALICUT, Kerala, INDIA.
Ensuring Process flow as per Standard Operating Process (SOP)
Underwriting and Approval authority for Straight Through Process (STP) products
Scrutiny and Login of Proposals for Insurance, Customer Service- Internal & External Customers
End to End Tracking of Proposals from Login to Policy Document Delivery to Client
Handling Receipting and Banking of Premium Instruments
Petty Cash Management for Daily Expenses
In charge for Data Maintenance & Record keeping and Assisting Center Manger in Administration
Business-Login MIS Consolidation for the Zone-South India (9 Hubs)
Providing Training for New Joinees on Process and Operational Guidelines and Update all Sales Team on Process Changes
Reported to Center Manager-Operations for Calicut.
Maintained above 98% Accuracy during my whole tenure.
Won Quarter 0% Error twice in my stint with CHOICe.
Second among PAN India Branches– Quality Processing Contest Award for Jan-March’10
CCE - BRANCH OPERATIONS (Customer Service Executive) 6TH JUNE 2007 – 09TH JUNE 2008
RELIANCE LIFE INSURANCE CO LTD.
CALICUT Branch. Kerala, INDIA.
Scrutinizing and timely login of Insurance proposal forms
Coordinating North Kerala branches (8 branches & 13 spokes) for generating Sales MIS.
Customer Service and Complaint Management
Adherence to Banking, Cash management process and Branch Expense management process
Support the Sales team by coordinating with HO for Policy issuance
Scrutinizing of Advisor recruitment application form, coordinating for IRDA and other trainings and Commission disbursement
Reported to Branch Service Manager
CREDIT OFFICER – TWO WHEELER LOANS MARCH 2004 to 04th JUNE 2007
ADFC PVT. Ltd (Subsidiary of HDFC Bank Ltd)., Calicut, Kerala, India.
·Two Wheeler Loan Template Approval Authority for Calicut and Kannur.
·Preparation of Credit MIS and other related reports.
·Handling the Credit Portfolio as per the Company’s policies and Norms.
·Coordinating with the Sales, Operations, Collections & RIC team to ensure that the Targets are achieving with portfolio quality is not compromised.
·Handling Dealer complaints & resolving the same within the company’s policies & Norms.
·Managing the Credit Processing Agency (CPA) for Calicut & Malappuram.
·Identifying, Recruiting & Training of Credit Executives.
·Conversant with Banking Softwares [Loan Originating System (LOS), De-dupe & FinnOne]
·Reported to Credit Manager-Two Wheeler Loans.
Sales Coordinator -Two Wheeler Loans July 2003 – February 2004
Pamac, Subsidiary of HDFC Bank Ltd., Calicut (INDIA).
·Coordinating Two Wheeler Loan Sales.
·Assisting the Sales Manager in Business Promotional Activities.
·Pre-Credit Check of Two Wheeler Loan Files.
·Sending the Daily Login & Disbursement Reports.
·Preparing and Sending Sales MIS.
·Hands on Experience in Banking Intranet (Lotus Notes) and Office Applications.
Sales Manager January 2002 – June 2003
Worked as Sales Manager in Ceekey Tyres (Multi branded Tyre Dealership) at Calicut, Kerala (INDIA).
·Managing the Sales of the firm to achieve the targets from Multi branded Tyre Companies.
·Monitor and Control Sales activities of the organization.
·Maintain Good Contacts with companies like MRF, Ceat Ltd, Apollo Tyres Ltd, Dunlop Tyres.
·Marketing of Tyre Company products.
·Keeping track of competitor’s activities.
Bachelor of Commerce from “University of Calicut” in the year 2002.
·Diploma in Software Engineering (DSE) from ECIT-BDPS, Calicut, Kerala (August 2001).
·Diploma in Hardware Engineering from Ozans Computers, Calicut, Kerala (May 2001).
·Working knowledge of Internet.
·Conversant with Computer (Office) applications including – Ms-Word, Excel, Open Office.
Date of Birth : 14-06-1979
Father’s Name : Aboobacker C T
Sex : Male
Religion : Muslim
Nationality : Indian
Marital Status : Married
Languages Known : English, Hindi, Malayalam.
Interests : Interacting with People, Playing Cricket.