DARICE J. LITTLE

**-* ******** **

Waterbury, CT 06706

203-***-****

ac8c9z@r.postjobfree.com

Objective: To utilize skills and procedures that will effectively assist in the customer service representative or technical support field.

Education:

2014 – 2014 Academy of Medical Training Certified Nursing Assistant Waterbury, CT 2003 – 2004 Stone Academy Administrative Office Procedures Waterbury, CT

1989 – 1991 Sacred Heart University Criminal Justice Fairfield, CT 1985 – 1989 Central High School College Preparatory Courses Bridgeport, CT

Experience:

October 2018 – January 2019 Macy’s Logistics and Operations Cheshire, CT

Receiver/Packer

Responsible for preparing merchandise for transfer to the packing department as well as packing items

that were purchased by consumers via internet to be shipped to residences or businesses

June 2018 – October 2018 Really Good Stuff Shelton, CT

Customer Service Representative/Order Entry

Received inbound calls from teachers and school districts to place and track orders that were placed via

the internet, phone, email or USPS. Issued credits as needed and also place outbound calls to customers

to provide any additional information regarding the status of orders

December 2017 – March 2018 Veyo Logistics Windsor, CT

Command Center Agent/Transportation Dispatcher

Received calls from facilities to ensure transportation needs of Department of Social Services Medicaid

Recipients who have been discharged to home or other facilities, spoke with transportation providers to confirm scheduled rides to and from appointments also booked transportation when needed

November 2015 – December 2017 Regus Management, LLC Hartford, CT

Receptionist/CSR

Handling of inbound calls for several clients that rent office space. Processing of payments for deposits, responsible for mail and Fedex as well as setting up reservations or bookings or day offices and conference rooms

August 2015 – October 2015 Crec Transportation Hartford, CT

Customer Service Representative

Inbound call center that receives calls from parents of students that attend Hartford Magnet & Open Choice Schools in Hartford and in the surrounding suburban areas that are looking for information regarding bus transportation pick up and drop off times which includes bus stop locations. Making

outbound calls to parents and schools to advise of changes to bus routes, faxing and utilizing Zonar

for tracking buses via GPS

September 2014 – May 2015 ConnectiCare Farmington, CT

Customer Service Representative

Assisted state employees regarding Health Enhancement Program Compliance Requirements by informing participants of missing or completed requirements mandated by the State of Connecticut, this also involved checking claims information sent in via insurance providers or documentation sent via email, fax or USPS from physician offices. Discussed creating portal accounts to check compliance status, emailed, mailed or faxed out necessary forms. Provided members and Physicians offices with benefit and eligibility. Assisted members with how to register on Connecticare.com web portal to view benefits and deductibles, how search for providers in network.

June 2014 – July 2014 CTS Ansonia, CT

Customer Service Representative

Received inbound calls from Main Care Members to set up reservation slots for gas reimbursement due to transporting family, friends or themselves to and from appts also set up Medical Cab transportation pick and drop offs at various medical locations in Boston & Connecticut

November 2013 – January 2014 Sure Source LLC. Shelton, CT

Customer Service Representative

Received inbound calls from consumers that were placing orders for various products from online stores and assisted with processing orders and payments via credit card or check.

March 2013 – August 2013 Eastern Account Systems Inc. Danbury, CT

Customer Service Representative Collections/Operations Team VMX

Received inbound calls from Comcast Cable subscribers regarding bills or accounts that were in collections in an attempt to get payments to restore services for bundle or single cable packages, set up arrangements as payment options, also restored services when accounts were allowed as such, also made outbound calls to customers in an attempt to collect payments for services. Pulled voicemails and entered them on to Excel Spreadsheets, ultimately becoming a fulltime VMX Rep which required listening and entering 700-800 or more voicemails a day into the database for customers to be called back for making payments or setting up payment arrangements

Contact this candidate