Administrative Assistant

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LISA YOHNK

**** ********* **. · Chippewa Falls, WI 54729 · 715-***-****

****@*****.***

Technical Communications professional with 8+ years of experience looking to leverage administrative skills in a supportive role. Proven self-starter with emphasis on resourcefulness, attention to detail, and the service mentality.

EXPERIENCE

BANANA LEAF KITCHEN, LLC MARCH 2018 - PRESENT

CO-OWNER & FOUNDER

• Conceptualized business model and initial offerings.

• Built the website and social media presence.

• Pursue and manage business development opportunities.

• Handle all ongoing aspects of the business, including operations, finance, administration, and marketing.

JAMF FEBRUARY 2010 – DECEMBER 2017

TECHNICAL COMMUNICATIONS MANAGER

• Formed and grew the Technical Communications team for a successful global software company.

• Proposed and oversaw the adaptation of technical content for international audiences.

• Effectively scaled team and infrastructure to support global operations.

• Identified and lead strategic initiatives at the management and team levels.

• Developed and managed the team’s annual budget.

• Hired, managed, and coached eleven employees across the US and in Poland.

• Developed team structure, including roles, responsibilities, and career paths.

• Boosted team effectiveness by leading the adoption of Agile Scrum methodologies.

• Forged relationships with UW-Eau Claire and Tech Comm teams at other companies.

• Performed administrative tasks for the team, including scheduling meetings, coordinating training, making travel arrangements, planning various events, managing reports, and creating presentations.

JAMF FEBRUARY 2009 – JANUARY 2010

TECHNICAL WRITER

• Wrote and published product documentation for flagship and breakout products.

• Tested software and interviewed subject matter experts.

• Re-architected product documentation for ease of use.

• Evaluated and adopted new desktop publishing tool.

• Created a technical style guide.

• Evangelized importance of product documentation throughout the company. 2

LORMAN EDUCATION SERVICES FEBRUARY 2007 – FEBRUARY 2009 CUSTOMER SERVICE REPRESENTATIVE

• Answered a high volume of phone calls and emails about the company’s products and services.

• Opened and maintained customer accounts.

• Quickly assessed customer needs.

• Entered product orders and conference registrations.

• Streamlined email response process by improving and indexing response templates.

• Resolved customer complaints.

• Consistently exceeded quotas.

EDUCATION

SEPTEMBER 1999 – JUNE 2001

LIBRARY SCIENCE CREDITS; PROFESSIONAL WRITING CREDITS, KUTZTOWN UNIVERSITY

JUNE 1999

HIGH SCHOOL DIPLOMA, CENTRAL CATHOLIC HIGH SCHOOL

SKILLS

• Organization

• Technical writing and editing

• Documentation

• Strategic planning

• Project management and monitoring

• Team building, mentoring, and management

• Process improvements

• Procedure development

• Localization

• Microsoft Office proficient

• Adobe InDesign and Acrobat Pro proficient

• JIRA and Trello proficient

• Agile Scrum methodologies

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