Customer Service Sales

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ARTURO STEFANINI

Meticulous worker, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Customer Service, Finances both individual and corporate, and Legal. Budgeting and finance

Strong verbal communication

Analytical reasoning

Fluent in Spanish

Multi-tasking

Quick learner

Mediation capability

08/2018 - Current

Customer Service Representative

Spherion Staffing/Metlife - Tulsa, Ok

Answered average of 60 calls per day, addressing customer inquiries, solving problems and providing new product information.

Directed calls to appropriate individuals and departments. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Asked open-ended questions to assess customer needs. Helped drive sales goals and achieve monthly quotas. Promoted business as superior provider committed to efficiency and accuracy when engaging with customers. 06/2016 - 10/2017

CSR/Sales Agent

Alorica,Inc./La Quinta Hotels Program - Tulsa, Oklahoma Receive incoming calls and call outbound

customers.

Sales of rooms and up sell.

correct errors and create goodwill with customers to revisit hotel. maintain service procedures according to Company standards. Have Flexibility on shift if needed.

Use Bilingual(Spanish,English) to get more business. Use several computer systems to fill the employment position with positive workmanship Be on time for work

Achieve bonus capability by stressing upselling, overtime and service for the company to increase their bottom line Be a team player with not just outside but inside customers reinforcing positiveness. 01/2009 - 10/2014

Process Server for State of Oklahoma

AGS Services,Inc. - 3220 E 47th Street, Tulsa, OK 74105 Achieved [98% of clients served for court hearings in Tulsa county and civil cases. Implemented personalstrategies which resulted in growth of customer attendance at court or mediation sessions. Created partnerships with Law Firms which resulted in 54% revenue growth for them, increasing my use in the field.

Researched and updated all required materials needed for firm and partners through State software. Performed client assessment and analysis to begin research process for finding, gathering information and relaying information to Courts and Judges, also show up on court date to identify person served for proper disposition of case.

03/2001 - 12/2008

Budget/Credit Manager-Counselor

CCCS of OKLAHOMA - Tulsa, OK

Collected and analyzed data on individual clients using records, tests, interviews and professional sources. Conducted 25-30 one-on-one counseling sessions per week. 2608 S Joshua Ave, Broken Arrow, OK 74012 • H: 918-***-**** • C: 918-***-**** • ***********@*****.*** EDUCATION

Drafted monthly summary to review each client's level of participation and payments toward the program by United Way Standards.

Organized outreach events with local, city and state agencies such as Channel8, Channel 2, and several United Way agencies as well as local Attorney firms to increase awareness of credit hazards and referral options. Handled daily heavy flow of paperwork and computer input along with budgeting to cooperate with the accounting department on invoicing.

01/1997 - 02/2001

Commercial Credit Manager

Coburn Optical Industries - Tulsa, OK

Responsible for receiving credit applications and determining the Approval, how much, and responding to client company and Sales department.

Was involved in maintaining Contact with client companies to ensure that they are satisfied with the way we do business with them.

Served as company's only bilingual representative and was also able to translate incoming sales orders from France and Canada and set up accounts because of that increasing their sales volume along with Spanish at 13%. Maintained a collection portfolio of 226 accounts of which 2% were delinquent. Belonged to NFCC which had monthly meetings and seminars to improve the way Credit managers handled different problems with clients and to stay up on new laws affecting corporations. 02/1995 - 01/1997

Bilingual International CSR/Sales Representative

United Video/Superstar Satellite - Tulsa, OK

Effectively managed a high-volume of inbound and outbound customer calls. Assisted customers with satellite programming, inquiries and order customization requests. Created and maintained an organized database to develop regular and promotional sales, and upsell new products in all area of North America.

Entered sales by computer for orders obtained by Phone and agreed by the client for certain time frame. Completed 45 daily outbound calls, with an average customer conversion rate of 30%. 1979

Bachelor of Arts: Finance/Liberal Arts

University of Texas - Arlington, TX

Member Delta Sigma Pi-Professional Business Fraternity 3..15 GPA

Minor in Economics

1981

Master of Arts: International Business

University of Texas - Arlington, TX

Coursework in Speech and Communication, Sociology and Psychology. Minor in Language Arts

3.08 GPA

Spanish-American club member

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