Customer Service Manager

Aaron Lassiter

**** *********** **. ********* ** 21239 443-***-**** ac8c8p@r.postjobfree.com

I am a motivated self-starter who is resourceful at meeting deadlines, skilled and analytical minded manager seeking a position to improve and maintain sales, accountability and relationships with current and potential clients.

PROFESSIONAL STRENGTHS:

Ability to work well under pressure: Vision: Being able to meet and exceed quotas

Initiative: Preparing for passenger vans for summertime reservations during busiest time of the year

Delegation: assigning task for all employees to accomplish their day to day duties

Ability to develop subordinates: Numerous promotions underneath my tenure as manager

Ability to attain targets: Maintained above corporate average with Customer service

Communication: Communicating to corporate accounts and partners to grow business

Dependability: Turning around one of the worst branches around into the top half of branch rankings

Computer Skills: Fluent in all Microsoft Office Applications, Programming using Visual Basic, managing data and network technologies, knowledge of all hardware components of computers, experienced in deconstructing and constructing computers

Management/Marketing Skills: Managed countless branches and airport locations; controlled costs for these locations by properly managing personnel, sales, risks and training; marketed myself and team members in the field to maintain relationships with accounts and gain new business.

Interpersonal Skills: Strong will to learn, Goal driven, Dedicated, Dependable, Professional

Training: Sales, Time Management, Communication, Computer and Development training.

EXPERIENCE:

CORT Furniture

March 2017- October 2018

Clearance Sales Manager

Developed sales team to meet or exceed budgeted revenue

Developed customer relationships with outstanding customer service

Analyze market trends

Worked with operations and rental inventory strategies to meet district goals

Responsible for bank deposits and transfers

Implemented team building strategies

Supervised a staff of diverse individuals

Enterprise Holdings

November 2010-October 2016

Started with the company as a management trainee and move throughout the ranks to become a branch manager. Became a branch manager in 3 years. I was able to work in all markets. Started in Glen Burnie, moved to the airport, to Pikesville, to Westminster, then ultimately Northeast Baltimore. As a branch manager I was able to grow branches and get to a flagship branch which is one of the bigger stores in the Baltimore group.

Performed at a Flagship branch one of the biggest branches in the group

Managed team members towards daily, weekly and monthly sales goals with training, accountability and follow up

Analyzed risk to ensure maximum profits

Managed a fleet size of 250 cars on average at this location

Highest fleet size was 297 cars

Organized team and individual sales contests to produce results

Implemented and executed marketing plans to maintain and grow my book of business

Maintained and managed local accounts

oExisting and future sales

oFleet projections

oExisting and future sales

oFleet projections

oAccounts payable and receivable

November 2012- July 2013

Assistant Branch Manager, Enterprise Holdings

Hanover, MD

Managed the largest rental branch in the state

o5,550 vehicles with 40 employees

Reviewed and rewarded sales performances during monthly Performance Development Meetings

Gained new business from accounts by marketing myself, the brand and our services

Drove results in the company’s four balance points

oGrowth, Retention, Profit, Customer Service

May 2012- November- 2013

Assistant Branch Manager, Enterprise Holdings

Jessup MD

Managed a fleet size of 160 vehicles at location

Drove sales results by coaching, training and developing new and experienced employees

Gained new business from accounts by marketing myself, the brand and our services

Drove results in the company’s four balance points

oGrowth, Retention, Profit, Customer Service

November 2010- May 2012

Management Trainee, Enterprise Holdings

Glen Burnie, MD

Successfully sold insurance coverage products and packages

Maintained sales within the callback process to ensure proper payment

Performed sales and marketing calls to current and new accounts

Held accountable to daily, weekly, monthly, quarterly and yearly sales numbers

EDUCATION:

Bachelor of Science, Business Management Liberty University, Lynchburg, Virginia May 2010

GPA. 3.12

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