Professional Summary

Skills

Work History

L C

* **** ****** *** *****, Binghamton, NY 13903 • Home: 607-***-**** • Cell: 607-***-**** • ac8c8h@r.postjobfree.com

Currently looking for a challenging position to utilize my skills with a progressive company that offers opportunity for career and growth. I can offer my dedication and willingness to help pursue my commitment with your company.

Call center

Quick learner

Credit card processing

Data entry

Creative problem solver

Customer Service Representative, 08/2018 to Current Conduent Inc – Endicott, NY

Researched and corrected issues with accounting records and service responses. Refer unresolved customer grievances to designated departments for further investigation Ensure that appropriate changes were made to resolve customers' problems Process payments by phone

Convert consumers over to an E-Zpass account

Submit Service Request for customers issues

Directed calls to appropriate individuals and departments. Program Aide, 09/2013 to 07/2018

Binghamton City School District – Binghamton, NY

Program Aide rotating throughout classroom for 45 minutes per class Assist students and specific target areas of classroom subjects such as math and reading Assist in cafeteria monitoring and recess monitoring with children one-on-one aid getting specific help under teacher's guidance for individual students with specialty needs. Monitored the children's activities throughout the day to keep an eye on their overall safety. Data Entry Clerk, 05/2009 to 09/2013

Education

Certifications

Stafkings – Binghamton, NY

Input data into computer

Verified data accuracy against paper documentation Prepare documentations for printing

Track documentation on a daily basis

Ran and distribute summary reports

Set up and maintain filing system; proof read data entry forms Organized forms, made photocopies, filed records and prepared correspondence and reports. Scanned documentation and entered into the database. Customer Service Representative, 04/1990 to 11/2008 Man Group Manhattan – NY

Work closely with customers via email, phone, and fax to ensure quality customer care for products and services

Ensure company products and services with any concerns or issues with their product within a timely fashion

Per customer request assist with any billing inquires or issues; worked one-on-one with customers to ensure they obtain correct product or materials. High School Diploma

Dickinson H.S. - Brooklyn, NY

Chubb's Institute- Medical Billing Certificate

Grant Associates Customer Service-Customer service training