Akshat Goyal

MADISON STREET, LIGHT RESIDENCES, 2120 TOWER 1, MANDALUYONG, MANILA, PHILIPPINES

+63-928*-***-*** ac8c8e@r.postjobfree.com

Professional Summary

Technical Specialist dedicated to continuous process improvement in the face of rapidly evolving and changing IT market. Extremely results-oriented and proactive in addressing and resolving problems. Having 7 years of extensive work experience with multi-site and geography operated organization.

Skills

Technical support & Monitoring

Incident & Problem Management

Change & Release Management

Service Request Management

Excellent problem-solving abilities

Disaster Recover & BCP

Project documentation

Excellent communication skills

Customer requirement prioritization

Process implementation

Project management

People Management

Work History

Cognizant Technology Solutions, Oct 2011 – Nov 2013 (India) & Nov 2013 – Current (Philippines)

Current Role: Associate IT Operations Delivery Manager

Leading & managing the 24*7 Annuities & Life Insurance Technology Batch (Unix) Production and Development Support Offshore operation teams located at India, Philippines & US for a top 4 American insurance company from last 3 years.

Coordinated more than 35 resources from Entry Level to Tech Lead and mapped out project deliverables, learning, performance review and growth plans.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Collaborated with clients from concept through final delivery of newly added product or service.

Provided continued maintenance and development of bug fixes for the newly implemented and existing scripts.

Prepare the monthly & quarterly detailed reports of Governance Deck and Project Monthly Review and present to Client & Cognizant’s directors respectively.

Developed and implemented multiple automations via Unix Shell Scripts as part of Continuous Service Improvement Plan saving 1000+ man hrs.

Consistently met deadlines and requirements for all production works.

Created and updated the SOPs, BTUDs and KBAs for all the supported Annuities applications Batch issues and requests.

Participated in discussions with business leaders and application SMEs on monthly basis to better understand the existing and reoccurring issues that negatively impacted their businesses and took it to a logical conclusion/planned fix helping in check on Incident counts.

Accomplishments

Successfully planned and migrated from CA Autosys 4.5 to CA Autosys R11.3.6 and transitioned 50K+ batch jobs across Prod, QA, DEV and UAT environments within short span of time.

Actively participated in planning, setup & execution of 8 application server migration from IBM AIX6.0 to Oracle Solaris10 as part of Super Cluster Server migration activity.

Strategic Planning

Designed IT support strategy that clearly defined workflow between external clients, vendor management, application teams, and infrastructure support team.

Problem Resolution

Responsible for support and development of team's Business Continuity plan (Intra & Inter Country) which helped the team's 24*7 critical operations running during 2 weeks of heavy rains and floods in 2015 in project site Chennai, India

Served as a Primary POC for the Geo-De-Risk location for the team from last 5 years.

Automation

Batch job monitoring via Unix Shell Scripting saving 12 FTE cost.

Team Management

Coordinated weekly team meetings as team lead with Unix, Windows, DBA and Batch operations support, resulting in improved communications and better overall work relationships among all project personnel.

Technical Skills

Expertise in Unix, AIX & Solaris Systems (Shell Scripting Development & Troubleshooting)

Expertise in Batch Job Scheduling & monitoring management with CA Autosys (Ver 4.5, R11.3, R11.3.6)

Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio, Front Page and Access)

Expertise in usage of tools like BMC Remedy, ServiceNow, Lotus Notes, SQL Developer.

Knowledgeable in basics of Database, Sql, Cisco networking, Solaris & Linux Administration, Cloud Computing & AI

Education

Highest Degree: Bachelor of Engineering (Hons.) in Computing IT: July, 2011

College: Asia Pacific Institute of Information Technology - Panipat, India

University: Staffordshire University – Staffordshire, United Kingdom

Awarded Gold Medal

Appointed as Student Chairman of IETE Student's Forum in 2010-11

Certifications

ITIL Foundation ITIL V3 Certification - EXIN, Sep 2013

IT IS Critical Situation Incident Management - Cognizant, May 2013

Awards

Associate of the Year - CIS Philippines, Dec 2014

Associate of the month - CIS India, Jun 2013

Best New Comer Award - CIS India, May 2012

Personal Details

Born on Feb 29, 1988. Single, Indian Citizen, living and working in Philippines from last 5 years. Fluent in English, Hindi & learner of Filipino. Dependable, committed, disciplined, responsible, analytical, hardworking, fast learner, and determined to gain new knowledge. Ready to be trained and travel for professional growth. Can work efficiently and effectively even under pressure. Possesses good working ethics.

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