Customer Service representative
Resume:
Vinasha Burch
************@*****.***
Pittsburgh, PA 15205
Skills
Active listening skills
Customer service expert
Exceptional multi-tasker
Energetic work attitude
Telecommunication skills
Time management
Computer-savvy
Excellent communication skills
Work experience
7/2018-Current: Credit
Management Company. Noblestown PA-
Client Liaison
● Prepare and distribute work
detailed monthly, quarterly
and yearly reports to clients.
● Provide required information
and documents to clients.
● Prepare trip reports of client
meetings to record the details
for future reference.
● Submit client meeting reports
to manager or supervisor.
● Provide support and
assistance to other
management teams.
● Develop liaison with client
service and collection
department to provide
required information and
acquire necessary documents.
● Revise and distribute
contractual referrals.
● Provide feedback to
management on areas of
improvements.
● Recommend implementation
of enhanced processes.
● Plan and schedule monthly
meetings with clients.
● Monitor client satisfaction
through follow up on solving
client issues and problems.
● Initiate measures to research
and resolve client raised
issues.
● Collaborate with clients to
identify and implement value
added services.
●
11/2017-6/2018: 6 Month Contract
Premier Comp Solutions. Pittsburgh PA–
Provider Relations Specialist
● Handle inquiries from
physicians, which are
received by phone or email
which can included billing,
network status or provider
issues.
● Interact with providers and
hospital staff to resolve claim
and benefit related issues by
creating a SP ticket, in which
our third party administrator
will open and reprocess
claims based on direction
provided.
● Record and log all pertinent
communication including
inquiries and concerns.
● Build and maintained strong
professional relationships
with medical units and
member service departments.
● Efficiently and accurately
managed provider requests
for demographic information
such as tax identification
numbers and new addresses.
Investigate and resolve
member complaints regarding
providers to ensure
satisfaction at both levels
3/2017-10/2017: Alorica. Remote – Phone
Representative
● Receive inbound calls
including transferred sales
leads and calls from current
and potential customers.
● Place outbound follow-up
calls to sales leads and
persuade potential customers
to complete and submit an
application.
● Answer questions about the
product details, the company,
and issues with account for
the customers.
● Assist customers with any
technical issues experienced
with website and escalate any
issues to management
appropriately.
● Perform basic account
maintenance activities.
● Meet Quality Assurance
Requirements and other key
performance metrics
01/2016 - 11/2016: Walmart.
Pittsburgh PA -Customer service associate
● Maintained up-to-date
knowledge of store policies
regarding payments, returns
and exchanges.
● Prevented store losses using
awareness, attention to detail
and integrity.
● Achieved high sales
percentage with consultative,
value-focused customer
service approach.
● Assessed customer needs and
responded to questions.
● Worked with customer
service to resolve issues.
● Provided professional and
courteous service at all times.
Education
2016 ; High School Diploma
Woodland Hills High School
3.4 GPA
Contact this candidate