Vinasha Burch

ac8c87@r.postjobfree.com

412-***-****

*** ******* ** *** *****

Pittsburgh, PA 15205

Skills

Active listening skills

Customer service expert

Exceptional multi-tasker

Energetic work attitude

Telecommunication skills

Time management

Computer-savvy

Excellent communication skills

Work experience

7/2018-Current: Credit

Management Company. Noblestown PA-

Client Liaison

● Prepare and distribute work

detailed monthly, quarterly

and yearly reports to clients.

● Provide required information

and documents to clients.

● Prepare trip reports of client

meetings to record the details

for future reference.

● Submit client meeting reports

to manager or supervisor.

● Provide support and

assistance to other

management teams.

● Develop liaison with client

service and collection

department to provide

required information and

acquire necessary documents.

● Revise and distribute

contractual referrals.

● Provide feedback to

management on areas of

improvements.

● Recommend implementation

of enhanced processes.

● Plan and schedule monthly

meetings with clients.

● Monitor client satisfaction

through follow up on solving

client issues and problems.

● Initiate measures to research

and resolve client raised

issues.

● Collaborate with clients to

identify and implement value

added services.

●

11/2017-6/2018: 6 Month Contract

Premier Comp Solutions. Pittsburgh PA–

Provider Relations Specialist

● Handle inquiries from

physicians, which are

received by phone or email

which can included billing,

network status or provider

issues.

● Interact with providers and

hospital staff to resolve claim

and benefit related issues by

creating a SP ticket, in which

our third party administrator

will open and reprocess

claims based on direction

provided.

● Record and log all pertinent

communication including

inquiries and concerns.

● Build and maintained strong

professional relationships

with medical units and

member service departments.

● Efficiently and accurately

managed provider requests

for demographic information

such as tax identification

numbers and new addresses.

Investigate and resolve

member complaints regarding

providers to ensure

satisfaction at both levels

3/2017-10/2017: Alorica. Remote – Phone

Representative

● Receive inbound calls

including transferred sales

leads and calls from current

and potential customers.

● Place outbound follow-up

calls to sales leads and

persuade potential customers

to complete and submit an

application.

● Answer questions about the

product details, the company,

and issues with account for

the customers.

● Assist customers with any

technical issues experienced

with website and escalate any

issues to management

appropriately.

● Perform basic account

maintenance activities.

● Meet Quality Assurance

Requirements and other key

performance metrics

01/2016 - 11/2016: Walmart.

Pittsburgh PA -Customer service associate

● Maintained up-to-date

knowledge of store policies

regarding payments, returns

and exchanges.

● Prevented store losses using

awareness, attention to detail

and integrity.

● Achieved high sales

percentage with consultative,

value-focused customer

service approach.

● Assessed customer needs and

responded to questions.

● Worked with customer

service to resolve issues.

● Provided professional and

courteous service at all times.

Education

2016 ; High School Diploma

Woodland Hills High School

3.4 GPA

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