Jonathan J. De Voe

Altamonte Springs, FL, 407-***-****

www.linkedin.com/in/jonathandevoe ac8c78@r.postjobfree.com

Technical Support Professional

Human Resources Technical Support Customer Service Expert

A self-assured and highly successful Administrative, technical support, and customer service extraordinaire with several years’ experience in delivering administrative and accounting support, financial oversite, dependability, and loyalty. Possesses extensive experience in areas such as providing memorable customer experiences, training and development, event coordination, time management, and compliance. Demonstrates an energetic leadership style that is consultative, approachable and supportive. Confident and competent strategist capable of developing innovative plans and activities designed to facilitate company growth. Excellent technical proficiencies, recognized ability to manage difficult situations with professionalism and a cool demeanor, critical thinker, quality control expert, and able to communicate at every level.

Consultative Leadership Style

Customer Experience Expert

Strategic Planning & Analysis

Operations & Logistics

Office Management

Strong Technical Proficiencies

Critical Chain Project Management

Integrity-Based Management

Training & Development

Advanced Communication

Critical Thinker

Local & International Oversite

PROFESSIONAL EXPERIENCE

RAYTHEON IIS, Orlando, FL 1/2014 – 9/2018

Service Order Dispatcher – Warfighter Focus Program

Oversaw an extensive list of responsibilities including Human Resource in handling training and program onboarding; frontline IT resolution or escalation and provided military training in maintenance, dispatching, and logistics.

Drove operations with business partners locally and globally, negotiated platforms and software, monitored service orders, followed up with customers, handled remedy ticket assignments, software administration and maintenance, while also managing IT security verifications.

Consistently recognized by military and business partners as one who maintains a calm demeanor in extremely difficult situations such as taking offsite control during two natural disasters resulting in securing the Warfighter Focus Programs $3 billion-dollar contract.

Achieved compliance in all required certifications including Six Sigma Specialist, Critical Chain Management, and Essentials of Leadership.

THE DAILY COMMERCIAL/HALIFAX MEDIA GROUP, Leesburg, FL 1/2012 – 1/2014

Customer Service Representative

Balanced multiple priorities such as fielding phone calls to resolution, coordination of dispatch carriers, processing of reports, setting advance runs for multiple publications, and aided in training new staff.

Supported receptionist and accounting, maintained vacation packs, submitted reports to carriers and managers, deescalated customer disputes, and made retention calls to customers about to be stopped for non-payment.

Increased sales by 15% and decreased staff turnover by establishing a new bonus program.

BODY DYNAMICS INCORPORATED, South Pasadena, FL 9/2008 – 11/2011

Group Fitness Instructor

Increased club membership through comprehensive fitness classes to appeal to all levels in weights, step aerobics, cycling, and kickboxing.

CERIDIAN CORPORATION/KELLY SERVICES, St. Petersburg, FL 9/2008 – 6/2009

Flexible Spending Account Claims Processor/Cobra Benefits

Ensured compliance in the processing of claims leveraging multi-tasking skills to operate multiple screens, processed ARRA (American Recovery and Reinvestment Act) participant/client qualifying flags, and consistently exceeded goals.

Achieved ‘Perfect Quality Status’ repeatedly based on quality and quantity of claims processed.

BALLY TOTAL FITNESS, Altamonte Springs, FL 1/2000 – 10/2008

Group Fitness Director/Instructor

Responsible for multiple health clubs ensuring compliance in every location, hired and trained new employees, managed payroll, created new group fitness programs, and coordinated special events.

Maintained physicality by teaching multiple formatted classes in Step, Powerflex, Cycle, Kickboxing, Urban Rebounding, and High-Impact.

Increased revenue by ensuring a low turnover rate which significantly lowered onboarding expenses, increased new products for members, and by introducing the Group Fitness Programming to potential members.

QUEST INCORPORATED, Orlando, FL 9/2006 – 6/2008

Accounting Clerk/Authorization Coordinator

Implemented consumer attendance system, maintained database, confidentially scanned and stored employee files, supported the human resource and accounting departments, and regulated database access.

Spearheaded processes for database access determination for regional wide supervisors, human resources, and limited authorized staff members.

Tracked and supported Microsoft Dynamics users ensured monetary accuracy for compensation, trained managers on CAS (Customer Attendance System), and updated all levels on latest state codes and rates.

Reduced billing errors by 12% and wrote multiple departmental procedures for accounting which included A/R & A/P.

EDUCATION & CREDENTIALS

Bachelor’s in Organizational Management – Corporate Tract, Deans List 2010, 2011, 2012, Eckerd College, 2013

Certifications & Technical Proficiencies

Six Sigma Specialist Certification Level One Software Administration Cisco Telecommuting Critical Chain Project Management Essentials of Leadership Certification Peoplesoft NETSEC SAP

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