Manager Human Resources

MICHELLE BURGESS

Jacksonville, FL 904-***-**** ********@********.***

Proactive and hands on HR Professional seeking a role of HR Director/Manager. Aiming to utilize my wide spread management expertise in all aspects of human resources to help lead the organization with strategic planning and directional support.

SUMMARY OF QUALIFICATIONS

Demonstrated HR Management experience in the non-profit field.

Over 8 years’ experience managing multiple HR Project operations while increasing efficiencies, meeting financial objectives and directives of the company.

Detail-oriented with a collaborative mindset, ability to multitask and work effectively in a fast-paced environment.

Able to recognize and resolve discrepancies and implement quality assurance procedures.

Strong reporting and analytical skills with the ability to ensure accuracy and compliance.

SKILLS

ADP

Onboarding

Legal Compliance

Organizational Development

Data Analytics-Benchmarking

Vantage

Benefits/401k and 403b Administration

Employee Relations

FLSA, AA-EEO, ADA, DOL

COBRA, ACA

Training/Development

Paycom/Paycor

Oracle

Process/policy alignment

MS Office Suite

EDUCATION

University of North Florida

SHRM- SCP Certificate 2016

Franklin University

Bachelor of Science Healthcare MGMT

Minor: Human Resources MGMT 2009

Florida State College

Associate of Science Biotechnology Laboratory 2007

WORK HISTORY

Automatic Data Processing Jacksonville, FL July 2017—Present

Human Capital Manager-Benefits/HR

Leads the National Account clients through ADP Benefits and Human Resources while serving as the subject-matter expert and a primary contact.

Oversees 6.5 million in client revenue through 7 national clients.

Supervises and maintains carrier/vendor files on behalf of clients in accordance with ADP and client requirements.

Coordinates client data setup, maintenance, configurations changes, and training.

Navigates and oversees client requirements for payroll, human resources, time, benefits policy, and procedures.

Collaborates with internal cross-functional departments for Annual Enrollment, COBRA, Benefits monitoring and ADP reporting.

Directs and guides new clients being implemented and transitioned into Vantage, an ADP all-inclusive software.

Ascension (St. Vincent’s) Jacksonville, FL Oct 2016—June 2017

Bariatric Advocate

Advised 70+ patients in full cycle preparation for bariatric surgery by interpreting insurance, scheduling appointments, and getting medical clearances as ordered by surgeons.

Delivered superb attention to detail when dealing with clinical and non-clinical patient’s needs that allowed me to improve processes resulting in an enhanced bariatric program.

Strengthened efficient work flow processes and quality improvement by scanning patient records for potential outlying obstacles.

River Region Human Services Jacksonville, FL April 2016- Oct 2016

Human Resources Director

Served as a Contract- Temporary HR Director and managed a non- profit organization with an excess of 200 employees.

Oversaw HRIS-Paycom to track all HR transactions which included: FMLA, worker’s compensation, benefits reconciliation, and unemployment claims.

Administered and directed the tracking of performance reviews, interns, 403b plans, audits, job description updates, offer letter creations, training tutorials, recruitment of new employees, holding job fairs, open enrollment, termination/lay off paperwork, updating organization/phone charts, and many other essential HR duties.

Facilitated the implementation of Paycom from Paycor.

Ameri-Force Management Jacksonville, FL June 2015- March 2016

Corporate Human Resources Generalist/Recruiter

Collaborated with the HR Manager with introducing proper Human Resources policies and procedures for a multi-state Marine and Industrial staffing agency with a concentration on employee development.

Contributed to developing strategies and tactics with leadership when addressing all employee related actions such as creating special recruiting efforts to maintain a balanced workforce.

Key Achievements:

Reduced 3 days from the recruitment process by introducing behavior-based interviewing, job requisition form, job description form, professional offer letters, and mapping out a consistent process.

Increased efficiency in Branch Managers by opening lines of communication through establishing HR “Life Saver” efforts such as: scheduled phone calls, texts, rapid response emails, and mailing HR material and information.

Prevented EEO claims and other employee issues by establishing trust with management and all employees through an open-door policy and confidential investigations of all allegations.

Improved the company’s bottom line by shortening new hire ramp-up time with re-organizing and delivering effective orientation training that led to confident, well informed employees able to excel at their job.

Decreased benefit costs by thoroughly researching health insurance plan options.

Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Protected company by clarifying and updating policy and procedure manuals.

Implemented and managed new PeopleTrak HRIS system to efficiently track data needed to stay in compliance with all agency regulations.

Reconciled audits of Payroll. Compensation, Benefits, and Job descriptions to keep company in compliance.

Pearson Education Jacksonville, FL Jan 2010- June 2015

Human Resources Generalist/Recruiter

Efficiently managed and operated a full cycle high volume, fast paced, seasonal operation that included: recruiting, marketing, interviewing, hiring, processing paperwork (I-9’s, direct deposits), timecards, payroll (via ADP), training, processing reviews, personnel issues, workman’s comp, exit interviews and end of project paperwork for 300+ employees.

Analyzed trends, and created reports to increase HR processes involving Oracle, Performance (PERL) Solutions, payroll, spreadsheets, HRIS (Red Carpet on boarding tool), databases and other departmental systems.

Cultivated excellent employee interactions by maintaining sensitivity and confidentiality.

Reduced company’s training costs by remotely training HR staff, marketing recruitment ads, managing sites for 4 global locations, and holding web-ex trainings for fellow HR Employees concerning all HR aspects.

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