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Engineer Customer Service

Phoenix, AZ
January 29, 2019

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Computer Systems Engineer experienced in IT for different industries such as Aerospace, Banks and Solar.


*Universidad Autónoma de Chihuahua, Bachelor’s Degree in Computer Systems Engineering.

*Understanding of the TCP/IP Suite and OSI model.

*WAN/LAN networks.

*Install/maintain Networked Servers, Routers, Switches, AP.

*Implement network diagnostics.

*Experience setting up DHCP services and static IP addressing.

*DNS experience: able to troubleshoot DNS issues.

*Intermediate knowledge of the Juniper router series.

*Good Knowledge on Cisco Catalyst Series Switches: 500, 2960, 3560, 3750, 4500, 6500.

*Knowledgeable in IPv6.

*Excellent Knowledge on Active Directory

*Good knowledge of VMware, VSphere (Clusters, Pools, Hosts, etc.)

*Good knowledge of VLAN’s

*Microsoft SCCM

*Bilingual (English & Spanish)

*Training on CCENT: Routing and Switching

-ICND1, preparing my certification test

*Training on Attention and Customer Service model inspired by Disney

*ITIL Training

*Training on Overview of Systems Security Issue


Gestamp Solar Steel September 2016 – November 2018

Job Position: IT Specialist


* Sole IT support.

*Microsoft Active Directory/Exchange (setting up/removing new accounts, mailboxes, permissions and group policies).

* Network Administration.

- In charge of Switches, Routers, Wi-Fi access points, and network infrastructure of facilities (3COM/HP Switches, Cisco Routers, Checkpoint firewall, Cisco APs).

*Administrator of VoIP network (Cisco Call manager).

*Server Administration.

- In charge of one file server (Windows Server 2008) and one DNS/AD server (Windows Server 2012). Also responsible for one "soft-server" this ran Solidworks Network Licensing, ADP Time clock server, and other custom software’s

* In charge of IT Budget.

*Software Administration/troubleshooting: Windows 7/8/10, Office 07, 10, 13 and 2016

*SAP administrator/key user for plant. Main SAP modules used FI, SD, MM, CO, PP and QM.

*Setting up new projects in SAP, which included: creating new material numbers for parts, setting up boms/routings. Setup new process costs for work centers in plant in SAP. *Structured Cabling

*In charge of all the infrastructure on new plant in Tijuana, MX,

-In charge of all the new network installation (cabling, switches, routers, etc. ) doing contact with the suppliers for all the cabling on the plant.

-Setting up a Temporary network.

*Support to end-users Software

*Microsoft SCCM

Safran Group February 2015 – September 2016

Job Position: Infrastructure and Support Engineer


*IT Focal on Plant 5 of Safran Electrical & Power.

-In charge of all the entire Infrastructure of Plant 5

-In charge of approximately 500 PC’s (Production PC’s and Administrative PC’s)

~PC’s in production were Virtual Machines (VMware).

-In charge of all structured cabling on the plant, with support from a vendor finished installing approximately 768 network nodes, with 18 CISCO switches.

-VMware, VSphere, controlling Virtual Machines

-Used VMware and VSphere to manage Virtual Machines for use in Production.

-Administration of Clusters, Pools, Hosts, Storage, etc.

-Active Directory

-In charge of CISCO switches and Network on the facility

-Network issues detection

-Computer equipment maintenance and repair

-Support to Office 2007, 2010, 2013

-Support to Windows XP, Windows 7, 8

-VoIP Support (CISCO Call Manager)

-Service Desk Agent

-Structured cabling

-Inventory of fixed Assets

-Project named ITRECO (reducing $70k in a year with the implementation)

-SAP Support.

-Responsible for the budget on Plant 5.

-Thin Client Administration (used in Production)

-Support to end-users Software

-In charge of SCCM on Plant 5

Mizkan Americas Inc. August 2014 – February 2015

Job Position: Temporary Position on IT


*Technical Support

*Solve network issues

*Support to Office 2007, 2010.

*Support to Windows XP, Windows 7 and 8

*Support to end-users Software.

Compartamos Bank April 2012 – May 2014

Job Position: Support Engineer


*Preventive and corrective maintenance for PC’s

*Equipment Exchange and support

*Support to users of multiple locations

*Installation and setting of switches

*Installation and setting of laser printers and equipment’s (IP address, domain, etc.)

*Support to software used at the banking institutions

*Installation and setting of Routers and Firewall’s

*Support to end-users Software

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