Desktop Support Active Directory
Resume:
Michael Baity
San Jose, CA. 95136
*************@*****.***
Objective: Seeking a position with a company that would best utilize my computer, networking and troubleshooting skills.
Qualifications:
Install, configure and maintain hardware/software in Windows environment.
Perform Active Directory and Exchange Administration
Build and maintain desktop, laptop and server images in various imaging systems such as Symantec
Ghost, SCCM, PXE Boot
Setup and maintain network printers
Provide technical support and resolutions to internal and remote users, using SCCM, Bomgar, RDP
Deploy and customize, desktops and laptops, in Windows 7 and Windows 10
Engage in cabling and racking of equipment in Server room.
Eliminate viruses with Norton Antivirus and other programs
VPN based mobile/remote computing solutions.
Employment History:
BAE Systems (USPRO) (Aug.2018 – Feb.2019)
Field Technician
Helpdesk Support
Desktop Support
Remote Support
Active Directory
San Francisco International Airport (Kelly IT) (Oct.2015 – Aug.2018)
Support Technician
Helpdesk support
Desktop Support
Field Support
Remote Support
Deploy and customize, desktops and laptops, in Windows
Active Directory and Exchange administration
University of California (Kelly IT) (Feb. 2015 – Sep.2015)
Upgrade & Migration Technician
Migrating users to Citrix cloud
Upgrading systems from XP to WIN7
City of Santa Clara (Uniysis Corp.) (Aug. 2013 – Feb. 2015)
Desktop Support & Deployment Technician
Desktop & Field Support technician
• Setup & rollout WIN7 systems using imaging software
• Some after install support
NASA Ames (Metters inc.) (June 2012 –September 2012)
Deployment Technician
Upgraded and rolled out new PCs with Windows 7
Upgraded and rolled out new MACs with OSX
Customer service for users
San Jose Mercury News (May 2000 – November 2008)
Helpdesk Support Technician
PC desktop support for Windows NT/2000/XP systems.
Perform Active Directory and Exchange Administration
Phone and remote support for end users on and offsite.
Installed and maintained network printers and print queues.
Rack and Stack Servers
Therma INC. (May 1999 – May 2000)
Computer Technician
PC desktop support for Windows 95/98/NT systems
Installed and maintained network printers and print queues.
Phone and remote support for end users on and offsite
Education:
Computer Training Academy, San Jose, Ca. 7/94 – 1/95
Diploma, Computer/LAN Technician, Certificate, CNE Preparation course
Polytechnical Institute of Technology, Santa Clara, Ca. 11/84 – 6/85
Diploma, Electronics Technology
San Jose City College, San Jose, Ca. 8/79 – 6/81
General Education courses
Contact this candidate