Michael Baity

**** ********* **. #***

San Jose, CA. 95136

408-***-****

ac8by9@r.postjobfree.com

Objective: Seeking a position with a company that would best utilize my computer, networking and troubleshooting skills.

Qualifications:

Install, configure and maintain hardware/software in Windows environment.

Perform Active Directory and Exchange Administration

Build and maintain desktop, laptop and server images in various imaging systems such as Symantec

Ghost, SCCM, PXE Boot

Setup and maintain network printers

Provide technical support and resolutions to internal and remote users, using SCCM, Bomgar, RDP

Deploy and customize, desktops and laptops, in Windows 7 and Windows 10

Engage in cabling and racking of equipment in Server room.

Eliminate viruses with Norton Antivirus and other programs

VPN based mobile/remote computing solutions.

Employment History:

BAE Systems (USPRO) (Aug.2018 – Feb.2019)

Field Technician

Helpdesk Support

Desktop Support

Remote Support

Active Directory

San Francisco International Airport (Kelly IT) (Oct.2015 – Aug.2018)

Support Technician

Helpdesk support

Desktop Support

Field Support

Remote Support

Deploy and customize, desktops and laptops, in Windows

Active Directory and Exchange administration

University of California (Kelly IT) (Feb. 2015 – Sep.2015)

Upgrade & Migration Technician

Migrating users to Citrix cloud

Upgrading systems from XP to WIN7

City of Santa Clara (Uniysis Corp.) (Aug. 2013 – Feb. 2015)

Desktop Support & Deployment Technician

Desktop & Field Support technician

• Setup & rollout WIN7 systems using imaging software

• Some after install support

NASA Ames (Metters inc.) (June 2012 –September 2012)

Deployment Technician

Upgraded and rolled out new PCs with Windows 7

Upgraded and rolled out new MACs with OSX

Customer service for users

San Jose Mercury News (May 2000 – November 2008)

Helpdesk Support Technician

PC desktop support for Windows NT/2000/XP systems.

Perform Active Directory and Exchange Administration

Phone and remote support for end users on and offsite.

Installed and maintained network printers and print queues.

Rack and Stack Servers

Therma INC. (May 1999 – May 2000)

Computer Technician

PC desktop support for Windows 95/98/NT systems

Installed and maintained network printers and print queues.

Phone and remote support for end users on and offsite

Education:

Computer Training Academy, San Jose, Ca. 7/94 – 1/95

Diploma, Computer/LAN Technician, Certificate, CNE Preparation course

Polytechnical Institute of Technology, Santa Clara, Ca. 11/84 – 6/85

Diploma, Electronics Technology

San Jose City College, San Jose, Ca. 8/79 – 6/81

General Education courses

Contact this candidate