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Business Analyst

Toronto, Ontario, Canada
January 29, 2019

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(***) *** - ****


Master’s Degree Professional with 3 years of experience as a Business Analyst.

Experience in conducting detailed Business process analysis, data mining, process maps, cross-functional mapping, storyboards and user interface documentation.

Expert at gathering and documenting Business & Software requirements, conducting JAD/JAR sessions and working with internal and external stakeholders.

Analytical, result-oriented multi-tasking skills with strong organizational abilities.

Extremely strong in building effective working relationship with client teams in order to effectively elicit requirements and manage expectations.

Excellent interpersonal skills in communication and negotiation.

Strong ability in developing Use Cases, Traceability Matrix and As Is & To Be Process Flows.

Analytical and Problem-Solving skills Exceptional Time Management skills Excellent Documentation, Planning and Organizational skills Excellent Verbal, Written, and presentation communications skills Great ability to prioritize and multitask Strong listening, cooperation and persuasion skills Decision-making and Conflict Management skills Excellent Facilitating skills.


Trindent Consulting, Canada

Business Analyst 09/2018-01/2019

Project: CRM Implementation Project to streamline the business processes & refresh its Infrastructure and IT.

The goal was moving the IT landscape to an agile service-oriented architecture. New functionalities like customer relationship management, inventory management applications, reporting, fraud checks and new workflows to aid business process automation.

Worked closely with Stake holders, Consulting Architects, Project Managers and Infrastructure team.

Gathered requirements for project using elicitation techniques workshops, JAD from internal and external stakeholders.

Documented workflows, business requirements, functional and non-functional requirements and obtain sign-off from client on the specifications.

Documenting updates in live documents and creating new version of documents for meeting goals and objectives.

Created documents using logical approach to systems models, process flows, diagrams, and charts to provide direction.

Helped client to expand market share and adapt to meet regulatory compliance in turn to drive profitability.

Created user stories with help of Microsoft Visio.

Successfully manage the relationship with the client and all stakeholders.

Analyzed business requirements, prepared User Interface and Use Case Documents.

Conducted individual and group (JAD) sessions with business stakeholders and technical units.

Environment: UML, MS- Office, MS- Project, SQL, MS Visio Microsoft technologies.

HSBC Bank, India

Business Analyst 05/2017- 07/2018

Project: Mobile E-Deposit Cheque capture (Cheque Processing) is a solution built to capture information on a cheque and deposit the cheque value into the payee's account electronically. This gives customers the ease to deposit cheque using a mobile banking app, thereby skipping long queues in the banks.

Contributed to the preparation of the business case, scope and estimates for projects. Also worked with the Project Manager to develop the project plan.

Assisted with interaction between Business Clients and key decision makers to understand industry trends, business objectives, drivers, in order to articulate business needs, opportunities and requirements.

Elicited requirements from Business Clients using interviews, workshops and observation techniques.

Created UML models, specifications, diagrams and charts to provide direction to technical team.

Translated business requirements and objectives into functional system specifications.

Carried out Change management activities.

Assisted with ensuring a quality system by tracing system specifications and functionality back to the business requirements, business needs and presenting alternative solutions to Business Clients.

Analyzed, Documented alternate solutions and prepared recommendations.

Environment: HP, MS Visio, MS SQL Server, XML, MS SharePoint, MS Project, MS Office suite.

TruGlobal Software, India

Business Analyst 01/2016 - 04/2017

Collaborated with internal stakeholders to gather requirements, map processes, develop use cases, provide weekly project status updates and facilitate reporting.

Demonstrated ability to analyze business problems, translate them into application and operational requirements.

Developed wireframes to showcase UI and workflow to business clients during requirement gathering phase.

Created functional requirement documents detailing entire application flow/functional

Specs - use cases, business rules and technologies/software for use in project.

Collaborated with QA team to write test cases, scenarios and perform UAT testing on behalf of Business teams.

Worked as SME on application for day to day activities to support Business systems.

Involved in process optimization and automation of below activities thus reducing FTE (full time efforts/employee).

Implemented quality audit process on tool ensuring process standardization across teams.

Involved in process optimization and implementation of metrics dashboard to determine operations, productivity, utilization and quality of operation associates.

Prioritized and multi-tasked with multiple stakeholders simultaneously.

Facilitated and participated in working sessions to elicit functional & nonfunctional requirements.

Environment: MS Visio, SQL, HP QC, XML, MS SharePoint, MS Office suite.


Master’s Degree - Masters of Science in Management - Project Management & Finance.

Bachelor’s Degree - Bachelor of Business Management - Finance.

IIBA Business Analysis Training Completed.

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