Customer Service Sales
Resume:
MARK PACITTI
***** *** ***** **, *******, CA ****4 USpacitti.mark@gmail.com951-550-7178
Sales Manager Customer Service Operations
Results-oriented and customer-centered Manager with profound and broad expertise in every aspect of store management. A performance-driven sales professional with experience impacting organizational presence, profitability, and performance through orchestration of high-impact sales and marketing strategies. Passionate leader versed in strategic business development with a proven ability to determine the best merchandising, product placement, and sales strategies that achieve optimal success. Proven ability to quickly and permanently resolve problems. Establishes an environment that encourages positive customer experience and promotes realization of sales targets. Team-oriented with excellent communication skills; highly effective in training and motivating teams.
Areas of Expertise & Technical Skills
•Sales Management
•Coaching and Mentoring
•HR Accountability
•Employee Development
•Inventory Management
•Leadership
•Operational Improvements
•Performance Management
•Strategic Planning
•Customer Satisfaction
•Loss Prevention
•Training and Development
Professional Experience
CCM California 2016 - Present
Wholesale/Retail
Store General Manager
•Accountable for overseeing all operational activity of the store and ensuring customer service is of the highest standard at all times.
•Constantly achieves top 100 on the company`s store card.
•Manages and motivates over 200 associates training and overall performance.
•Handles special projects effectively as well as employee payroll, damaged goods, receiving of direct merchandise and company distribution merchandise.
•Applies revisions, price changes, clearances, product flow and maintenance supervision.
•Responsible for staff scheduling, merchandising and inventory control.
•Provides clear leadership to the team and leads by example in all areas of the business.
•Implements action plans to focus on deficient areas after reviewing and utilizing reports.
•Meets sales and operational goals by executing company initiatives and leading associates in their efforts to increase sales and ensure efficiency.
•Conducts associate training and coaching, building a results-oriented and professional team.
•Maintains business property to ensure a good public environment.
•Accountable for carrying out specific human resource management functions on a daily basis.
•Analyzes sales figures and forecasts future sales volumes to maximize profits.
•Responsible for recruiting, training and managing associates as well as directing associates and interacting with customers professionally.
•Serves customers, maintains inventories and successfully trains new employees.
•Establishes rapport and forges strong relationships with all associate team members.
Sears, California 2002 - 2016
Store General Manager
•Accountable for overseeing all operational activity of the store and ensuring customer service is of the highest standard at all times.
•Constantly achieves top 100 on the company`s store card.
•Manages and motivates over 200 associates training and overall performance.
•Handles special projects effectively as well as employee payroll, damaged goods, receiving of direct merchandise and company distribution merchandise.
•Applies revisions, price changes, clearances, product flow and maintenance supervision.
•Responsible for staff scheduling, merchandising and inventory control.
•Provides clear leadership to the team and leads by example in all areas of the business.
•Implements action plans to focus on deficient areas after reviewing and utilizing reports.
•Meets sales and operational goals by executing company initiatives and leading associates in their efforts to increase sales and ensure efficiency.
•Conducts associate training and coaching, building a results-oriented and professional team.
•Maintains business property to ensure a good public environment.
•Accountable for carrying out specific human resource management functions on a daily basis.
•Analyzes sales figures and forecasts future sales volumes to maximize profits.
•Responsible for recruiting, training and managing associates as well as directing associates and interacting with customers professionally.
•Serves customers, maintains inventories and successfully trains new employees.
•Establishes rapport and forges strong relationships with all associate team members.
Target, Temecula, California 1998 - 2002
Logistics Team Leader
•Supervised and overseen all operations successfully.
•Met customer requirements and took advantage of sales opportunities in order to minimize negative impacts on the business.
•Developed an understanding of customers needs and took actions to ensure that such needs were met.
•Implemented valuable staff training, supervision and motivation as well as effective staff scheduling.
•Recognized for providing outstanding customer service with the ability to handle problems effectively.
•Held responsibility for profit and loss, merchandising and inventory control.
•Maintained and developed positive business relationships.
•Completed coordination of billing, employee payroll and handling of damaged good.
•Communicated successfully with vendors in order to receive direct merchandise, company distribution merchandise and target merchandise.
•Handled all revisions and new plano grams, all price changes, clearance and product flow, and maintenance.
Thrifty Drug Store, Baldwin Park, California 1994 - 1998
Store Manager
•Achieved set goals and objectives whilst in charge of the overall functioning of the store.
•Maintained the overall image of the store by creating a welcoming and safe environment for customers.
•Hired and trained new employees ensuring overall personal development and key contribution to the business.
•Delegated responsibilities to subordinates according to their specializations.
•Coordinated promotional rebates, store maintenance and purchasing.
Albertsons, Fountain Valley, California 1983 - 1994
Assistant Manager
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