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Administrative Assistant Customer Service

Dallas, TX
January 29, 2019

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Karla Garcia

Plano, Texas ***** 626-***-****

Qualifications Profile

Well-prepared to excel in Administrative and support role; highly complementary leadership, training, and operational experience, including:

Human Resources: Well-versed in HR best practices across recruiting, hiring, on-boarding, employee training / development, and talent management.

Business Operations: Proven record of administrative and operational leadership, including office management functions. Adept in project planning and coordination.

Communication: Talented communicator and relationship developer with demonstrated success in customer / client relations. Committed to confidentiality. Bilingual in English and Spanish.

Technical Proficiency: Skilled in use of Windows, CRM systems, workforce management systems, and Microsoft Office Suite (Word, Excel, PowerPoint).

Educational Background

Master of Business Administration (MBA), Expected 2019

Louisiana State University Shreveport, Shreveport, Louisiana

Bachelor of Science in Business Administration (BSBA), Marketing Management, 2016

California State University, Los Angeles, California

Experience Highlights

Academic Partnerships, Dallas, Texas

Enrollment Specialist, Business (1/2017 to Present)

Related Skills: Prospecting, Qualification, Recruitment, Call Handling, Inquiry Response

Spearhead student recruiting and enrollment, seamlessly serving as subject-matter expert (SME) and handling 70+ student inquiries each day.

Consistently met or exceeded monthly recruiting / enrollment goals.

Techtronic Industries, TTI, Thousand Oaks, California

Field Sales & Marketing Representative (5/2016 to 7/2017)

Related Skills: Brand Promotion & Marketing, Product Demonstration & Merchandising, Partner Relations

Drove brand-specific promotional initiatives within regional stores, for diverse brands; cultivated superior relations among store managers / staff and customers.

Propelled overall sales by 25% through high-caliber merchandising, demonstration, and marketing; delivered 20% increase in monthly sales through development of innovative marketing strategies.

Created and presented product training sessions for store staff.

Selected for Leadership Development Training Program.

New Valley Medical Group, San Gabriel, California

Administrative Assistant (6/2014 to 5/2016)

Related Skills: Office Administration, Office Management, Recordkeeping, Information Management, Front Desk / Reception, Data Entry, Billing Operations, Communications & Correspondence, Mail Distribution

Performed diverse business administration and patient-facing functions, including reception, customer relationship management, process development, Translation, and medical billing functions. Conducted medical record assembly, review, and filing, ensuring confidentiality of patient medical information.

Drove 80% productivity increase through design of key process improvements.

Flawlessly maintained account data / database for 200+ patients.

Little Caesars, El Monte, California

Assistant Manager (9/2011 to 6/2014)

Related Skills: Customer Service Excellence, Human Resources (HR), Business Operations, Cash Management, Recruiting, Training & Development

Earned rapid promotion to Assistant Manager role, managing restaurant operations and team of 20; lead employee training, coaching, and mentoring, as well as new hire on-boarding.

Exceeded daily sales goals

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