Customer Service Representative
Resume:
**** ****** ***** ***** ● Chandler, Arizona ***** ● 480-***-**** ● *********@*****.***
Zachary Webber
Objective
To obtain a position that will allow me to utilize my skill sets preferably in IT and further expand my knowledge as well as hands on experience.
Summary
Customer service representative experience
Hands on experience with Cisco routers and Switches
Fluent in Windows operating systems
Excellent communication and troubleshooting skills
Experienced in various different programs like Microsoft Word, Microsoft Excel, Microsoft Access, and Notepad
Skills and Accomplishments
Chandler-Gilbert Community College Presidential Honors list recipient Fall 2010 Semester
Phi Theta Kappa Member Fall 2010 Semester
This privilege is awarded to students with an accumulative GPA of 3.5 or higher
Education
Degrees
Fall 2008— Spring2012 Chandler-Gilbert Community CollegeChandler, Arizona
Associate of Applied Science Networking Technology: Cisco
Associate of Applied Science Information Technology
Certifications
Fall 2010— Spring 2012 Chandler-Gilbert Community College Chandler, Arizona
Certificate of Completion Networking Administration: Cisco
Professional Experience
March 2015 – Present Meridian Cleaners Chandler, Arizona
Front Desk
Greeted Customers
Take in and retrieve all incoming customer orders
Tagged and separated various clothing items as well as folded them
Solved customer problems in a timely fashion
January 2011— July 2012 Volt
Customer Support Representative
Received inbound calls for customer support
Troubleshoot customer's hardware and internet connectivity
Up sold customers on various support packages within the companies scope
Sep. 2005 – Jan. 2006 MDS Communications Mesa, Arizona
Communication Specialist
Cold called to raise funds for non profit organizations and issues
Answered customer questions pertaining to companies mission
References
Olivia Shelton
Owner Meridian Cleaners
Matt Bonneville
Manager Meridian Cleaners
Sean Aguirre
Communication Specialist, MDS Communications
Contact this candidate