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Customer Service Representative

Phoenix, AZ
January 29, 2019

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**** ****** ***** ***** ● Chandler, Arizona *****480-***-**** ●

Zachary Webber


To obtain a position that will allow me to utilize my skill sets preferably in IT and further expand my knowledge as well as hands on experience.


Customer service representative experience

Hands on experience with Cisco routers and Switches

Fluent in Windows operating systems

Excellent communication and troubleshooting skills

Experienced in various different programs like Microsoft Word, Microsoft Excel, Microsoft Access, and Notepad

Skills and Accomplishments

Chandler-Gilbert Community College Presidential Honors list recipient Fall 2010 Semester

Phi Theta Kappa Member Fall 2010 Semester

This privilege is awarded to students with an accumulative GPA of 3.5 or higher



Fall 2008— Spring2012 Chandler-Gilbert Community CollegeChandler, Arizona

Associate of Applied Science Networking Technology: Cisco

Associate of Applied Science Information Technology


Fall 2010— Spring 2012 Chandler-Gilbert Community College Chandler, Arizona

Certificate of Completion Networking Administration: Cisco

Professional Experience

March 2015 – Present Meridian Cleaners Chandler, Arizona

Front Desk

Greeted Customers

Take in and retrieve all incoming customer orders

Tagged and separated various clothing items as well as folded them

Solved customer problems in a timely fashion

January 2011— July 2012 Volt

Customer Support Representative

Received inbound calls for customer support

Troubleshoot customer's hardware and internet connectivity

Up sold customers on various support packages within the companies scope

Sep. 2005 – Jan. 2006 MDS Communications Mesa, Arizona

Communication Specialist

Cold called to raise funds for non profit organizations and issues

Answered customer questions pertaining to companies mission


Olivia Shelton

Owner Meridian Cleaners


Matt Bonneville

Manager Meridian Cleaners


Sean Aguirre

Communication Specialist, MDS Communications


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