Salesforce Developer
Resume:
FARZANA KHAN
** *** ******, ***** ****, Toronto, ON, M5J 2Z3 *******.*.****@*****.*** 647-***-**** OBJECTIVE: Seeking a position as Salesforce Developer with Syntel PROFILE
§ 2 years of experience in analysis, design, implementation and maintenance of Salesforce.com platform in Telecom and Technology domain
§ 1+ year of experience as an SAP Billing Consultant in Utility domain
§ Overall 3+ years of Software Industry experience with Master of Computer Applications (MCA) and Bachelor of Science (B.Sc) in Computer Science
§ Extensively worked on Salesforce Data Migration, Workflows and Approval Process
§ Proficient in APEX framework involving triggers, classes, Visualforce pages, batch classes etc
§ Strong knowledge and experience working in teams while implementing new requirements
§ Excellent communication and inter-personal skills, accustomed to working in large and small team environments and also to handle work individually
§ Strong leadership experience handling multiple internal/external stakeholders including vendors/clients
§ Excellent presentation skills and mentorship abilities while imparting technical knowledge to the team
§ In-depth knowledge in all phases of Software Development Life Cycle (Waterfall and Agile/Scrum) TECHNICAL SKILLS
CRM: Salesforce.com (SFDC), SAP
Languages: Apex, Visualforce, ABAP, Basic knowledge of C/C++, Java Database Language: SQL, SOQL
Tools: Force.com IDE, Apex Data Loader, Workbench, Eclipse PROFESSIONAL EXPERIENCE
Salesforce Developer, Accenture Solutions Pvt Ltd. (Client: Vodafone) Project Name: Partner Relationship Management (PRM) Jul 2017 – Feb 2018 Project Description: PRM is a partner relationship program for Vodafone’s vendors who sell their product and interested in marketing the product. It involved managing lead distribution, deal registration, and quoting for channel sales. It also provided a rich, personalized experience to drive partner productivity. Service implementation of PRM primarily involved working on Salesforce community cloud and lightning component.
Responsibilities:
§ Created and updated roles, profiles, sharing rules, permission sets and field level security according to the business requirement
§ Created case assignment and escalation rules that automatically assign cases to partner users based on defined criteria; created custom templates for partner email notifications
§ Created Queues, page layouts, approval workflow, automated the approval and submission process Salesforce Developer, Accenture Solutions Pvt Ltd. (Client: VMware) Project Name: Enterprise Content Management System (ECMS) Jan 2017 – Jun 2017 Project Description: VMware, Inc. is a US multinational company that provides cloud and virtualization software and services. Its Enterprise Content Management System (ECMS) track includes the agreement dealing between the VMware and accounts of other Companies. ECMS is the complete process, which starts from document generation, pass through approval process and signature and finally contract gets activated. Responsibilities:
§ Extensively worked on Apex triggers and Apex classes
§ Created Approval Rules, Approval Role Matrix for the Approval Process
§ Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
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§ Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
§ Worked on Salesforce Apex, Visual force, Workflows and Approvals etc. with end-to-end product development experience on Force.com platform in a structured development environment
§ Modified custom VisualForce pages using JavaScript based on the requirement across different Geos
§ Worked on email templates and its VisualForce components Salesforce Developer, Accenture Solutions Pvt Ltd. (Client: VMware) Project Name: 4-4-5 Calendar Sep 2016 – Jan 2017
Project Description: VMware, Inc. is a US multinational company that provides cloud and virtualization software and services. Dell acquired EMC2, which is parent company of VMware Inc. And this led to VMware changing its normal Fiscal Calendar to match Dell’s Fiscal Calendar. So in this Project VMware Inc changed its normal calendar into Dell’s Fiscal Calendar. Responsibilities:
§ Performed Custom Fiscal Year setup in Salesforce.com
§ Analyzed VMware calendar to ensure everything is as per the new calendar
§ Completed setup of Custom Calendar and synced Custom Calendar with Dell’s Fiscal Calendar
§ Made the whole system work as per the new Custom Calendar Salesforce Developer, Accenture Solutions Pvt Ltd. (Client: VMware) Project Name: AirWatch Apr 2016 – Aug 2016
Project Description: AirWatch is an Atlanta based provider of enterprise mobility management (EMM) software and standalone management systems for content, applications and email. This project involved integration of AirWatch fully into VMware and AirWatch completely re-branded itself as VMware AirWatch. Responsibilities:
§ Extensively worked on Data Migration, migrated most of the standard objects like Contacts, Account, Opportunity, Lead, Campaign etc. including some Custom Objects
§ Worked on Salesforce to Salesforce connections, used tools such as Data Loader SAP Billing Consultant, Accenture Solutions Pvt Ltd. (Client: Entergy) Project Name: Renault & BCP Implementation Sep 2014 – Apr 2016 Project Description: The Business Combination Project (BCP) Program consists of eleven sub-projects to address the software and process changes required to support the company combinations. This sub-project
(Customer Care) is to provide software system and process changes necessary in the customer care applications to support the company combination and business unit requirements. Responsibilities:
§ Involved in requirement analysis and design of complete SAP IS-U Billing solution using standard IS-U Billing Master Data
§ Created Billing Master Data such as Rate, Operand, Variants, Rate category, Rate type, Rate determinations, Billing Schemas and Price keys
§ Worked closely with QA team to ensure the new configurations yielding the expected output
§ Developed new custom Variant or modified existing Variant in rates for providing efficient solution
§ Proficient in TOU meter, configured 3 schemas to handle on-peak, off-peak and mid-peak energy concept
§ Worked on Net meter to deal with customer generated energy, implemented Net meter for 3 different jurisdictions from scratch, worked on many billing related RICEF and enhancements for existing system
EDUCATION AND CERTIFICATION
Master of Computer Applications (MCA) Jun 2014
Bachelor of Science (B.Sc) Computer Science Jun 2010
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