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Customer Service

Location:
Long Beach, California, United States
Salary:
Negotiable
Posted:
January 29, 2019

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Resume:

Lucinda Cortes

Excellent Customer Service / Enthusiastic; Organized; Fast learner and Ready to work

Long Beach, CA 90804

ac8bv9@r.postjobfree.com

760-***-**** / 424-***-****

Customer Service / Retail / Clerical / Entry Level Position - Long Beach, CA Authorized to work in the US for any employer

Work Experience

EMBROIDERY MACHINE OPERATOR / CASHIER

Soccer City - Long Beach, CA

June 2015 to April 2018

* Greet customers with pleasant and friendly customer service.

* Take customs embroidery orders on various items

* Complete embroidery orders in expected time frame.

* Cashier to check out customers for their embroidery service and also for soccer retail items purchased. Supervisor / Job Coach

LINCOLN TRAINING CENTER - Barstow, CA

March 2014 to April 2015

Supervise clients - Specialize in assisting individuals with disabilities

* Provide one-on-one and group training tailored to the needs of our clients.

* Complete first time and continual job analysis to identify duties developing a plan on how to best train staff

work with less supervision.

* Advocate for the employee advising of disability awareness - building job adaptations, social support, problem

- solving and including the development of natural supports to allow employee less direct involvement from

supervisor.

* Mentor employees on career development, professional goals and long-term workplace success strategies.

* Motivate employees to increase work skills and their ability to move forward in their profession.

* Responsible to teach personnel to accurately carry out job duties.

* Train clients in specific job duties at rest area /maintain and service rest area property including: Trash - pick up trash on premises in parking lot and pet areas; remove trash from trash cans and dispose of full trash bags to dumpster; replace trash cans with new clean trash bags / Landscaping - pull weeds; tree

wells; rake; set rocks around building; water trees / Sweep rest area grounds/scrub bird poop off sidewalks /

clean picnic tables / wipe down display cases / Mix chemicals according to dilution measurements / complete

client monthly reports / complete daily attendance sheets. Supervisor / Job Coach

B.E.S.T. Opportunities Inc - Barstow, CA

January 2009 to March 2014

Supervise clients - Specialize in assisting individuals with disabilities

* Provide one-on-one and group training tailored to the needs of our clients.

* Complete first time and continual job analysis to identify duties developing a plan on how to best train staff to work with less supervision.

* Advocate for the employee advising of disability awareness-building, job adaptations, social support, problem- solving and including the development of natural supports to allow employee less direct involvement from supervisor

* Mentor employees on career development, professional goals and long-term workplace success strategies.

* Motivate employees to increase work skills and their ability to move forward in their profession.

* Responsible to teach personnel to accurately carry out job duties.

* Train clients in specific job duties at rest area/maintain and service rest area Long Beach, CA

90804

Email: ac8bv9@r.postjobfree.com

Customer Service / Data Entry

Bel Aire Bridal Manufacturing Co C/O Spherion - Torrance, CA February 2008 to April 2008

* Attract potential customers having knowledge of product and service; suggest information about like items

* Delivered excellent customer service as I succeeded to resolve issues with products and service problems including: Clarifying customer complaints; determine cause of problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Prepare product or service reports by collecting and analyzing customer information including: open and maintain customer accounts by recording and updating account information.

* Answer phones / Use fax machine; Industrial copy machine / Print return shipping labels on UPS computer shipping program; Printer.

* File invoices; Take phone orders; fax orders; Verify client account number and status of account is current and updated with proper company order requirements.

* Contributed to excellent customer service in the following ways: Answer client questions on merchandise and pending orders; Check stock availability in warehouse; Process returns for items that are damaged or sent incorrectly; issue RA# and a UPS return shipping label when approved.

* Data entry-Enter orders into the computer in detail from the original company order form/Note the assigned reg. number and account payment terms on entered orders for accounting department to reference.

*Provide excellent customer service; Answered the phones with a smile in my voice, to deliver the same personable service over the phone as we would face to face. Sales Associate / Retail

Sears - Del Amo Fashion Center - Torrance, CA

October 2007 to December 2007

* Greeted customers with positive demeanor.

* Answered questions from and provided information to customers about merchandise for sale helping them locate merchandise or find suitable alternatives.

* Provided honest and positive feedback to customers regarding the best products that fit the customers expectations.

* Handling sales transactions, which may include operating cash registers.

*Keeping the work environment neat and clean. Ensuring that all products or merchandise are placed in their respective areas and replenished as needed.

* Actively engaged in developing more effective customer service skills. Maintaining an enthusiastic and upbeat personality. Being knowledgeable about the benefits and uses of each product.

*Communicating with managers regarding customer concerns and employee matters. Participating in periodic team meetings

Long Beach, CA

90804

Email: ac8bv9@r.postjobfree.com

Office Manager / Customer Service

SYMA Digitizing & Embroidery - Signal Hill, CA

September 2004 to December 2007

* Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

* Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

* Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

* Completes operational requirements by scheduling and assigning employees; following up on work results.

* Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

* Maintains company accounts using QuickBooks software; Invoices embroidery Purchase orders upon order completion. Accounts Payable / Receivable.

* Managed and obtained payment for services rendered on 30 day net invoices. Achieved high company recourse in collections by building and gaining a trusting cliental.

* Maintain and purchased all necessary product and materials keeping it a well established and organized place of business.

* Maintains warehouse staff job results by planning, monitoring, and appraising job results.

* Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies.

* Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Contributes to team effort by accomplishing related results as needed.

* Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Cashier / Sales

True Value Hardware - Long Beach, CA

December 1995 to April 2005

* Cashier - Answer phones/ Check out customers at cash register /Take customer return items / Enter Commercial Account credit purchase orders / Balance register

* Sales - Assist customers on sales floor /Receiving-warehouse /Shelving new stock /Deliver excellent customer service with a smile and positive attitude Long Beach, CA

90804

Email: ac8bv9@r.postjobfree.com

Team Leader/Sales Associate

The Paradies Shops - Sales Associate / Team Leader-Supervisor Tucson International Airport - Tucson, AZ

January 2004 to September 2004

Sales Associate:

* Tend to airport clients on sales floor /Cashier-balance cash register; answer phones; greet clients; straighten shelves; and clothing racks; meet sales quota for the day Team Leader / Supervisor:

* Open stores-Supervise 4-5 Airport gift shops and 4-5 employees

* Assign cash registers; audit and count cash vault; fill change orders.

* Fill newspaper stands /Pull merchandise from airport warehouse for associates to re-stock store shelves; tables and racks.

* Covered stores for associates lunches and breaks

* Audit and balance cash registers; Pull cash to vault; Close stores at the end of the night or manage and close out associates at end of shifts

* Always kept store in order for the comfort and interest of the clients; made sure every client left our location 100% satisfied and happy

Long Beach, CA

90804

Email: ac8bv9@r.postjobfree.com

Education

High School Diploma

J. Reed High School - Long Beach, CA

1987 to 1988

Skills

Customer Service / Banking Operations: Teller; Proof Operator NCR machine 10-key by touch / Office machines: copier; fax machine; printer-scanner; computer-Microsoft Word; QuickBooks; Data entry / Food Server-Waitress skills / Warehouse-receiving / Retail: Sales / Embroidery: Brother single head and 3 head machines; trim completed embroidery, Sewing Machine, Embroidery, Sewing Additional Information

I look forward to having the opportunity to become a part of your company. It would be great to be able to use my skills and assist in achieving your business goals. I am ready and willing to work hard to assist in building and accomplishing all that your company strives for and more. I am very motivated and have a positive attitude. I am a team player as well as a self starter, able to work with minimum or no supervision if or when necessary. I am able to multitask and keep a well organized work area. I work well with others and willing to work in all areas of business to assist with completing all job task and meet expected deadlines.



Contact this candidate