Customer Service Assistant

D’Kiesha V. Williams

**** *** * **, ****** Haven, FL 33881 863-***-**** *************@*****.***

I’m seeking a career where I can teach and reach out to others. I have worked in the customer service setting for over 10 years along with 2 years of team leader experience. Along with my customer service experience, is case management experience within home health and working with clients whom suffer from a mental illness. I have received recognition from the State of Florida board of Nursing for writing an essay on healthcare and providing patient care. Along with having experience in working customer service, management (team lead), fast food, collections, patient care tech; I have worked over 8 years within the hospital setting. My skills consist of having 50 WPM, Excel, PowerPoint, & Word. Healthcare field as a med tech, patient care tech, Certified Nursing Assistant LIC/Cert #215947, CPR certified, OSHA, and HIPPA trained. I also have worked with Mental Health patients for over 3 years. Along with my work experience I have completed college courses and have received my Associates of Arts degree in 2017. Bachelors in Business Administration minoring in Human Resources 2018. I look forward to joining a team and meeting my career goals.

HIGH SCHOOL DIPLOMA 5/21/02 WINTER HAVEN HIGH

·Graduated with a 3.2

·Received community service award

·Work/school program

AA HEALTHCARE ADMINISTRATION 5/06/2017 BACHELORS BUSINESS ADMINISTRATION MINORING HUMAN RESOURCES 12/17/2018 WARNER UNIVERSITY

·Major: Business Administration current

·Minor: Healthcare Administration 5/06/2017

·Related coursework: business management, principles of management, accounting for management, marketing, and managerial communication, global management, social communication

·Minor: Human Resources current

·Dean’s List Warner University

·GPA 3.5

OR PATIENT CARE ASSISTANT LAKELAND REGIONAL HEALTH 5/2015-CURRENT

·Assist with room preparations for sterile surgical producers.

·Pushing and pulling OR tables weighing 300lbs.

·specimen and blood bank runs.

·Assist nurses to extra things doctors needs during cases.

·Use of spectra-links

·Citrix charting system

· Mental Health (elderly, adult, and pediatric care

CERTIFIED NURSING ASSISTANT ASTORIA HEALTH AND REHAB 01/2010-03/2014

·Team lead – assistant shift staff answer call lights/ help resident write letters to family/ speak to family regarding patients status/ help schedule appointments

·Assist resident with daily living (baths, feedings, dressing)

·Alzheimer/mental behavior( assist with activities, skill setting, small groups, feedings, baths

·Case manager Senior Helpers

11/2013- 5/2014

●Assist clients with daily care inside clients homes

●Provide education of care

●Ensure clients needs are met; report client health status as seen fit

·Assistant teacher Don Woods Behavioral School 8/2007-4/2008

·Provide students with a safe learning environment

·Domestic violence training

·Tactical training

·Report student behavioral status

·REFERENCES- Judy Parrish 863-***-**** family friend, Sherry Jones 863-***-**** co-worker

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