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Customer Service Representative

Piscataway, NJ
January 29, 2019

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Deborah Governale

Fords, New Jersey ***** C: 732-***-****


A highly dedicated and results-oriented administrative professional with a diverse record of experience in office management, accounting and bookkeeping, payroll processing, Accounts Receivable / Accounts Payable, data entry and maintenance, customer service, supply purchasing, and multi-line phone management. Exceptional organizational, time management, and interpersonal skills to manage simultaneous priorities and work with diverse internal and external partners. A highly adaptable and resourceful problem solver who works to increase efficiency and ensure smooth and effective operations.



Office Manager, 05/2013 – 11/2018

Processed all transactions for billing, AR/AP, and employee expense reports as well as company’s biweekly payroll. On-Boarding of new employees with payroll, 401K, Medical, Dental, Vision. Maintained computerized and hard copy employee records and related documents. Oversaw maintenance and upkeep of facilities and all office equipment, including interacting with landlord and other vendors.

●Promoted from Customer Service Representative to Office Manager.

●Created and implemented NetSuite expense tracking system, cutting processing time by 50%.

●Launched new TriNet payroll system, resulting in 100% timeliness and accuracy.

●Expanded responsibilities to include Accounts Receivable, Accounts Payable, month-end closings, and journal entries.

Customer Service Representative/Finance/Administration, Fords, New Jersey, 09/2010 – 05/2013

Received incoming calls on six-line switchboard. Purchased all office/warehouse supplies. Handled incoming and outgoing sales/purchase orders. Oversaw quality control of all incoming products and conducted production QC/packing/line work. Performed product inspection, labeling, and put away in warehouse. Managed FedEx/UPS shipments/BOLs. Handled shipping and receiving. Processed weekly and biweekly payroll and completed all other general office duties.

OPERATING ENGINEERS, Springfield, New Jersey

Customer Service/Eligibility Department, 04/2008 – 08/2010

Received incoming calls from all union members. Assessed eligibility of new and existing members. Processed level of benefit self-payment, COBRA, and pension payments from members as well as claim reimbursements/voids and contributions reports for members’ benefits. Provided COBRA continuation of benefits to members when required. Updated member files. Processed medical support notices.

Additional Experience

HEALTH CARE SOLUTIONS/LINCARE, Clark, New Jersey, Customer Service Representative and Respiratory Medication Coordinator, 2003-2008. Received all incoming calls. Placed orders from physicians or other referral sources. Coordinated new patient delivery schedule with service area. Scheduled equipment setups in patients’ homes. Processed patient information and verified insurance coverage. Maintained current patient files and referral sources. Handled mail, including responding to requests for information for internal sources when possible. Confirmed orders to reduce held revenue. Corresponded with pharmacies. Processed biweekly payroll.

JOHN F. KENNEDY MEDICAL CENTER, Edison, New Jersey, Service Secretary, Corporate Facilities and Department Secretary, Inpatient Rehabilitation, 1991-2003. Handled data entry of service calls. Received incoming calls regarding new construction. Processed biweekly payroll. Produced monthly department minutes and reports. Ordered durable medical equipment for discharged patients. Corresponded with insurance companies and verified DME equipment. Oversaw operation of office. Handled medical billing. Assumed responsibility for scheduling of staff meetings.


Coursework – Business Management, Accounting, and Human Resources, Middlesex County College, Edison, New Jersey, 1992-1993 & 2013 - 2014

Professional License

Notary Public, State of New Jersey, 2016

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