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Customer Service Manager

Johannesburg, Gauteng, South Africa
January 29, 2019

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To the recruitment manager

Application letter

I would like to express my interest in being considered for an appropriate position within your company.

I bring to any job a strong work ethic and desire to succeed, a willingness to co-operate with others, and a need to produce quality work. As you review my enclosed resume you will see, that I have extensive experience in various fields.

With the knowledge and skills gained through my employment and my industry-based experiences, I believe my planning and organizational skills coupled with an in-depth analytical approach to problem management, will adequately meet the requirements set aside in your proposed advertisement.

I am positive that my strong interpersonal communication and customer base has enabled me to efficiently implement strategies for large scale customer support & service. Being a very self-motivated person that sets high standards on every aspect of service delivering and always strive to excel in his duties as an employee that upholds excellent working standards with a very high concern for order, quality and accuracy.

My experience has taught me to be a very versatile person with the ability to build rapidly with associates, colleagues, management and clients. Furthermore, I believe that respect and loyalty towards your superiors and colleagues should be maintained and practiced daily.

I find my employment experiences stimulating because of the challenges offered. These qualities add to the satisfaction and enjoyment I obtained from working in these industries. I therefore look forward to the possibility of honing my skills and abilities further within your company. Should my application be Successful?

And as a final word I would like to say that: “Dedication and Determination is the key to success” and my experience has also taught me that an “Obstacle is only as big as you allow it to be”.

Thank you for your time and consideration. I look forward to speaking with you soon.

Sincerely yours

Mr. B. Kampher


FLAT “E” NO. 12, Reiger Park Boksburg

Cell nr: 064-***-**** /


ID Number : 750***-***-****

Sex : Male

Marital Status : Married


Seeking a challenging career in an organization having the environment that encourages continuous learning and exposure to achieve professional and personal growth to Management Level.

EDUCATION : East Rand Secondary ( 1996 )

Highest Grade Passed (12) Matric








Hirsch’s Appliance Store : September 2017 – April 2018

Position : Service & Spares Consultant

Assist walk in customer with queries, complaints and quotes regarding spares

Processing customer orders on Linux system

Booking of warranty & guarantee units to repair centre’s

Ordering of various parts from suppliers for customer repairs

Monthly stock count and updated reports to Management.

Adherence to SHE and housekeeping department

Liaise with clients via email & telecom.

Hirsch’s Appliance Stores: Deva Dorasamy

(011) 823 – 0000 / 083-***-****


Fluidra Waterlinx : September 2016 – June 2017 ( Contract expired )

Position: Stock Controller

Leading a team of 12 Warehouse Delegates.

Stock receiving from suppliers, checking of short & damaged stock delivered to branch

Monthly stock count, assisting with discrepancies.

Capturing of purchase orders on SYSPRO System.

Processing of client collection request, and monitoring until completion of delivery

Route planning for drivers.

Managing a high-volume workload within a deadline-driven environment

Fluidra Waterlinx : Johan Nel

(011)873 – 0605/ 083-***-****


Barloworld Logistics

Position : Receiving Team Leader

Overseeing the receiving of stock from Suppliers.

Offloading of stock to avoid damages and ensuring no short - delivered stock

Verifying delivery notes, against system

Printing of daily documents


Customer Service - Sales Skills

Able to demonstrate a high standard of customer service.

Competent user of MS Office (Word, Excel, Out-look Lunix, Syspro )

Ability to act on own initiative.

Capable of following procedures and systematic processes

Having a methodical and accurate approach to work activities.

Positive attitude, energetic approach and self - motivated

Capable of influencing the opinions of customers.

Able to handle complaints, aggressive customers and difficult situations

I’m also firm and polite at the same time and enjoy figuring out the best ways to get my meaning across.

Being the first point of contact to customers and clients, providing the highest service standards to ensure the company has a good reputation and good feedback is received.

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