Manager Assistant

Senthil Arumugam S

Mobile : 989-***-**** P-Block,*/19,

***************.*@*****.*** IOB colony,

Maruthamalai Road,

Coimbatore.

Objective

To excel in all my pursuits.

Qualification

Year of Completion

Institute/ University

Marks PGDBO

2008

IFBI Chennai

74.00

MSc Software Engineering

2006

RVS College of Engg., and Tech, Dindigul

62.83

HSC

2000

Hilton Matriculation

Courtalam

66.00

SSLC

1999

Sri Ramakrishnan MHSS

Alangulam

62.54

Personal Details

Date of Birth

16th Sep 1984

Marital Status

Married

Sex

Male

Nationality

Indian

Languages

Tamil, English

ICICI Bank Limited

Assistant Manager – Retail Banking, July 2008 to Aug 2015

Gained excellent knowledge on Retail Banking products, Services and General Banking Guidelines and Principles.

Handled Teller Operations like Cash Receipts/Payments, Head Teller Operations, Vault Operations, Remittances, Authorization of large value transactions, other Internal branch transactions, Inter branch transactions and miscellaneous transactions.

Hands on experience in Customer Master Creation, Customer Accounts, day to day transactions, Standing Instructions, Inventory Management and Reports generation in ‘FINACLE’

Gained knowledge and expertise in Deposits Account opening – Savings Account/Term Deposits/Recurring Deposits, Interest accruals and payments, Interest capitalization and Closing of accounts.

Processed Domestic Payment Transactions – ‘NEFT and RTGS- Customer and Inter-bank’ and gained basis knowledge on SWIFT messaging.

Conducted process pre-audit as per Sarbanes & Oxley (SOX) guidelines, attested SOX Walk through and performed Testing in SOX toolkit.

Trained and managed several line junior officers and Officers in terms of process adherence and achieved top level audit scores.

Performed root cause analysis for escalated complaints, monitored branch FOCUS and service quality scores.

Handled CMS cash collections and worked on Safe Deposit Locker Module.

Ensured clearing off all day to day transactions in FINACLE and timely handing over the system for EOD processes.

Gained knowledge on end to end process flow of retail branch banking operations

ACCOLADES AND INVOLVEMENTS

Undergone a SIX month training program in banking from Institute of Finance Banking and Insurance ( IFBI)

Awarded for best FINACLE-CRM service quality scores in ICICI Bank.

Awarded by Organization Excellence Group and Top Management for best efforts in FIVE S and workplace transformation in ICICI Bank.

Achieved “Excellent Rating” in Risk Based Internal Audit in ICICI Bank for FY 2012-2013

References

Would be furnished upon request

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