Senthil Arumugam S
firstname.lastname@example.org IOB colony,
To excel in all my pursuits.
Year of Completion
MSc Software Engineering
RVS College of Engg., and Tech, Dindigul
Sri Ramakrishnan MHSS
Date of Birth
16th Sep 1984
ICICI Bank Limited
Assistant Manager – Retail Banking, July 2008 to Aug 2015
Gained excellent knowledge on Retail Banking products, Services and General Banking Guidelines and Principles.
Handled Teller Operations like Cash Receipts/Payments, Head Teller Operations, Vault Operations, Remittances, Authorization of large value transactions, other Internal branch transactions, Inter branch transactions and miscellaneous transactions.
Hands on experience in Customer Master Creation, Customer Accounts, day to day transactions, Standing Instructions, Inventory Management and Reports generation in ‘FINACLE’
Gained knowledge and expertise in Deposits Account opening – Savings Account/Term Deposits/Recurring Deposits, Interest accruals and payments, Interest capitalization and Closing of accounts.
Processed Domestic Payment Transactions – ‘NEFT and RTGS- Customer and Inter-bank’ and gained basis knowledge on SWIFT messaging.
Conducted process pre-audit as per Sarbanes & Oxley (SOX) guidelines, attested SOX Walk through and performed Testing in SOX toolkit.
Trained and managed several line junior officers and Officers in terms of process adherence and achieved top level audit scores.
Performed root cause analysis for escalated complaints, monitored branch FOCUS and service quality scores.
Handled CMS cash collections and worked on Safe Deposit Locker Module.
Ensured clearing off all day to day transactions in FINACLE and timely handing over the system for EOD processes.
Gained knowledge on end to end process flow of retail branch banking operations
ACCOLADES AND INVOLVEMENTS
Undergone a SIX month training program in banking from Institute of Finance Banking and Insurance ( IFBI)
Awarded for best FINACLE-CRM service quality scores in ICICI Bank.
Awarded by Organization Excellence Group and Top Management for best efforts in FIVE S and workplace transformation in ICICI Bank.
Achieved “Excellent Rating” in Risk Based Internal Audit in ICICI Bank for FY 2012-2013
Would be furnished upon request