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Customer Service Sales Representative

Mooresville, NC
January 28, 2019

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Cindy K. Reeder

*** ******** ****, ***. ***

Mooresville, NC 28117



Experienced customer service representative with excellent written and verbal communication skills, bilingual (Spanish), accuracy typing skills, proficient in computer software skills in Microsoft Word, Excel, PowerPoint, and other specialized programs to process work activities, trained in resolving complaints and promoting superior customer service skills. Willing to explore and learn every aspect of your business to expand your productivity, budgetary and growth potential outcome.


Christian Mission Center Mooresville, NC

Office Assistant CURRENT

•Assisting income and clients with checking in for services, reviewing eligibility requirements and providing information.

•Answer incoming calls, provide generic information to callers and direct calls to appropriate staff.

•Act as liaison for Spanish-speaking clients between clients and staff. Assist with special projects such as Turkey Trot (Organizing participant bags and shirts).

•Christmas program (Receive incoming gifts, record donations and cross-reference them against master list.

•Data entry of applications. Email and phone follow up on applications with distribution information).

•Assist with marketing project such as major mailings, collating and is inserting documents into envelopes. Assist with special events as needed.

Harris Teeter Mooresville, NC

Delicatessen Clerk March 2018 to May 2018

•Greeted customers, provided personalized service such as selection of food items from deli such as meat cutting, cheese slicing, prepared side items such as salads, sandwiches, and other deli items

•Prepared salads, congealed items, baked breads, casseroles, party trays

•Documented inventory for ordering supplies, received stock into work area

•Cleaned and sanitized all cooking equipment, utensils and kitchen ware

Mexicana Airlines Tijuana, MX

Customer Service / Sales Representative Jan. 2003 to May 2006

•Served as reservation clerk to airline patrons, issuing tickets, accepting payment, verifying identity and customs paperwork for citizenship and purpose of travel

•Provided customer service assistance to inquiring and potential customers such as departure/arrival schedules, travel delays, rate specials, special travel needs

•Maintained security levels as required by airline, followed all safety protocols

Asesores en Comercio Exterior (ACE) – Foreign Trading Company Tijuana, MX

Import/Export Assistant/Foreign Trading Consultant Aug. 1998 to Dec. 2002

•Issued permits and invoices for pediments, both domestic and commercial, internationally imported commodities, including border control health permits

•Performed audits, verified documentation and insured necessary taxes are applied for imported and exported machinery and raw materials

•Scheduled transportation and provided logistical information to port of authority, and trucking industries

•Utilized software for time and data management productivity, inventory control


University at Guadalajara (UAG) Guadalajara, MX

Associates Degree – International Business

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