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Customer Service Sales Representative

Portage, Michigan, United States
January 28, 2019

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Timothy Marsh

**** ******** ***** 269-***-**** Email:

Professional Objective:

I am looking for employment in a fast paced customer service environment where I can utilize my 25 years of customer service experience.

● Conflict Management

● Consultation Skills

● Organizational Skills

● Multi-tasking

● Conflict Management

● Interpersonal

Communication Skills

● Leadership Skills

● Management Skills

● Active Listening Skills

Relevant Skills:

Leadership Skills

● Offer support and cohesiveness within our team by being resourceful and using all tools and mental faculties at my disposal to make great decision.

● Mentor and train new and existing employees in customer service policies to ensure our team is recognized for giving great customer service.

● Model the correct professional behaviors in order to be an example of great professional behavior at work for other employees to emulate.

● Motivate and empower team members by offering positive feedback to uplift their self-worth and self-image resulting in happy, hardworking employees. Organizational Skills

● Trained and educated individual team members in the process of our company to maintain a clean, healthy, and comfortable work environment.

● Quickly learned and expanded my knowledge of various industry related software in order to maintain accurate records and increase productivity.

● Kept and maintained a clean and organized office space to keep structure and uphold integrity of the staff and business.

Problem Solving Skills/Sales

● Active listening skills to handle customer requests and complaints in order to provide the best customer service possible.

● Followed through with customer orders and never made promises I could not keep which further solidified business relationships.

● Established great phone conversation skills enabling me to better understand customer concerns leading to better problem solving skills.

Employment History:

Customer Service/Retention AT & T Kalamazoo, MI May 2000 – Aug 2017 Life Insurance Sales Agent Northwestern Mutual Life Kalamazoo, MI 1999 - 2000 Customer Service Rep Buck Chuck Kalamazoo, MI 1998 - 1999 Customer Service Rep Wells Aluminum Kalamazoo, MI 1994 - 1996 Field Sales Representative Garb-Ko 7/11 Kalamazoo, MI 1990 - 1992


Employment History:

Sergeant/Office Supervisor United States Marine Corp July 1983 – July 1987 Offices Held:

President of the Future Farmers of America

President of Management Club at Western Michigan University Won President’s award at AT&T


National University – M.B.A. Major Management – Graduate April 1986 Western Michigan University – B.B.A. Major Management Minor Economics – December 1982 References for Timothy Marsh

Jack Dowden

PNC Bank – Vice President Treasury Management Group

Karl Anderson

Gull Lake Schools – Teacher

Gina Murray

AT&T – Work Colleague

Dale Schoettle

AT&T – Work Colleague

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