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Air Force Customer Service

Clovis, New Mexico, United States
January 28, 2019

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Clovis, NM ***** 830-***-****

Skills Summary

Combat veteran of 7 years, separated as a Staff Sergeant with 5 years in the medical field as a Health Services Manager with experience in scheduling, detailed time management, and customer service, and 2 years as a Special Missions Aviator specializing as an AC-130W aerial gunner. Strong in a high paced environment requiring critical thinking and improvising. Qualifications include:

Ability to adapt


Computer proficiency

Developing programs


Training and supervision

Security clearance

Deployment experience

Emergency management

Problem/Conflict resolution


Special Missions Aviation- Craftsman, U.S. Air Force

16th Special Operations Squadron

AC-130 Whiskey Aerial Gunner, Cannon AFB: June 2017- Present

Special Missions Aviation, Cannon AFB: Sept 2016- June 2017

Basic Special Missions Aviation, Lackland AFB: July 2016- Sept 2016

Aircrew Fundamentals, Lackland AFB: June 2016- July 2016

Over 500 combat and sortie flying hours as an AC-130W aerial gunner, with two deployments to the current area of operation, in support of Operation Inherent Resolve. Firsthand knowledge in both the 30mm and 105mm weapons system functions and malfunctions, to include a round jettison emergency procedure. Knowledge of BMS 4.11 and supporting programs.

Health Services Management- Journeyman, U.S. Air Force

Mike O’Callaghan Federal Medical Center

Patient Management, Specialty Clinics, Nellis AFB: December 2013- June 2016

Patient Management, Internal Medicine, Nellis AFB: August 2013- December 2013

Inpatient Records Custodian, TOPA, Nellis AFB: August 2011- August 2013

Outpatient Records Custodian, TOPA, Nellis AFB: March 2011- August 2011

Comprehensive knowledge of multiple health services, and patient management programs, with an administrative history in Internal Medicine, Dermatology, Neurology, Nephrology, Oncology, Hematology, Rheumatology, Infectious Disease, Gastroenterology, Endocrinology, Allergy and Immunology, and the Sleep Clinic. Familiar with the Comprehensive Health Care System (CHCS), the Armed Forces Health Longitudinal Technology Application (AHLTA), and the Health Artifact and Image Management System (HAIMS). Responsible for managing the schedules, referrals, and continued patient care/treatment of 14 doctors with over 1500 patients in the largest federal medical center of the Air Force.

Awards, Acknowledgements, and Certifications

Airman Leadership School

Distinguished Graduate Award, 2016

Class Leader

Just One Blanket Foundation

President, 2014-2016

Vice President, 2011-2014

Red Rock Search and Rescue

4x4 Team Lead, 2013-2014

1 Recovery, 2 Rescues


ICS 100; Certification

ICS 200; Certification

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