Salesforce Sales

Kiranmai

Email: ******@*****.***

Ph#: 647-***-****

Professional Summary:

Over 5 Years of professional experience with Salesforce CRM platform as Develoer/Admin working with Sales & Service Could.

Good development experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships.

Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization. Page layout customization, page layout assignment based on profiles.

Expertise in customizing various salesforce.com standard objects like Accounts, Cases, Leads, Contacts, Opportunities, Products and Price books, Campaigns, Forecasting, Reports and Dashboards.

Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) web Services API and custom user interfaces using HTML.

Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.

Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

Hands on experience to manage multiple projects and iterations within the CRM application.

Experience in developing web interfaces for clients both through Force.com Sites and standard web technologies including but not limited to HTML, CSS, XML, and JavaScript.

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

Technical Skills:

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, APEX, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management, Custom Objects, Sales Cloud, Service Cloud, Cast Iron, Salesforce lightning

Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages

Apex, Java, SOQL, SOSL, SOAP.

Database

Oracle, SQL Database.

Platform

Windows, MAC, Linux.

Certifications:

Salesforce Certified Administrator (SU18)

Salesforce Platform Developer 1

Professional Experience:

Client: iNova Credit Union - Halifax, NS. Jan 2018 – Till Date

Role: Salesforce Consultant

Responsibilities:

Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Worked on various AppExchange products according to the needs of the organization.

Worked real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Performed large and small-scale Data Migration using Migration Tool and Data Loader.

Developed Custom Validations to override the Salesforce default validation rules.

Complete bulk imports of data using Apex Dataloader.

Developed workflow rules for various tasks and Email alerts as per the requirement.

Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.

Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.

Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.

Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.

Created support guides and conducts training for new and current Users on how to use the system in accordance with established business practices.

Responsible for maintaining different sandboxes (Environments) like Development, QA, and Production Sandboxes.

Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com, Apex (Classes, Controllers, Triggers), Visualforce Pages, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Data Migration, Dash Boards, Data Loader, Cast Iron, Custom Objects, Tabs, Accounts, Fields, Leads Emails and Windows.

Client: CIBC, Toronto, ON. Oct 2016 – Dec 2017

Role: Salesforce Developer/Admin

Responsibilities:

Created detailed data mapping document for integrating various systems with Salesforce.com.

Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationships.

Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Implemented Salesforce Development Cycle covering extensively in Sales Cloud and Service Cloud.

Extracted the Salesforce CRM information using Cast Iron to provide integration with the legacy System.

Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.

Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Developed ad-hoc report as requested by the user groups or stakeholder and performed analysis on data as required.

Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.

Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.

Worked in Agile methodology Process attended daily standup calls.

Using Apex Data Loader for migrating records to Salesforce.

Involved in minor corrections and enhancements to SFDC application required by business users from time to time.

Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Salesforce.com, Apex Classes, Apex Controllers, Apex Triggers, Visualforce Pages, Force.com, SOSL, SOQL, Service Cloud, Sales Cloud, Cast Iron, Data Migration, Data Loader, Roles, Workflows, Emails, agile and Windows.

Client: Priologic Software, Victoria, BC. Nov 2015 – Sep 2016

Role: Salesforce Admin/Developer

Responsibilities:

Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Developed dynamic Salesforce.com Visualforce pages using APEX and AJAX tool kit.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a Sales tool and configured various Reports and for different user profiles based on the need in the organization.

Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com, APEX, Visualforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows.

Company: Seismic Technologies, Chennai, India. May 2013 – Oct 2015

Role: Salesforce Administrator

Responsibilities:

Administrated and monitored the company’s Salesforce CRM application.

Closely worked with Salesforce.com consultants while implementing the solutions for the needs of organization.

Documented and shared the requirements with Salesforce.com consultants for further implementation.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Designed and developed workflow rules, validation rules, formulas, and customizations with in Salesforce.

Created profiles and implemented Object level, field-level and record-level security.

Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.

Created email templates and inbound emails using Visualforce for the clients and customers.

Implemented various Custom Reports and deployed them for different business user levels.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com CRM Application Platform, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse and Windows.

References: Will be provided upon request.

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