Employee Relations Customer Service

A B-Y

*** *. ***** ****, *******, TX ***** 817-***-**** ************@*****.***

Forward-thinking HR Professional highly effective at adapting to the needs associated with company expansion and adept at managing a wide range of employee relations issues. Expertise in problem solving and mediation.

MS Office proficient

HRIS Experience

Superb interpersonal skills

Effective written and verbal communication

Re-credentialing processes

Multitasking abilities

Detail-oriented

File and records management

Employee relations

Conflict resolution

Diversity programs

Credentialing Coordinator, 05/2018 to Current

Alliance Child & Family Solutions – Fort Worth, TX Maintained accurate files, records and credentialing documents in well-maintained databases using Excel and HRIS software.

Tracked the expiration dates on documents and communicated with the appropriate staff to ensure that files were received before they expired.

Reviewed documentation for compliance with requirements and accuracy of information. Coordinated with other internal departments and employees to keep operations running smoothly and solve both routine and complex problems.

Human Resource Coordinator, 03/2018 to Current

Alliance Child & Family Solution – Fort Worth, Texas Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.

Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance. P S

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W H

Coordinated and conducted new hire pre-interviews. Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.

Sent notices to employees and subcontractors regarding expiring documentation. Monitored and handled all employee claims, including performance-based and harassment incidents. Entered personnel and subcontractor data into a central database. Captured key feedback from employees during exit interviews. Addressed and resolved general payroll-related inquires. Followed programs closely to assess effectiveness and make proactive changes to meet changing demands. Office Administrator, 05/2017 to 05/2018

State Farm Fire & Casualty Co – Coppell, TX

Maintained office inventory by ordering supplies in a timely manner. Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. Received and routed business correspondence to correct department or staff member. Accomplished small-scale human resources department and organization mission by completing related results as needed.

Maintained high levels of confidentiality to maintain customer confidence and protect operations. Calculated quotes and educated potential clients on insurance options. Implemented improvements in manual and electronic billing procedures. Met with regular walk-in and call-in policyholders to address and resolve complaints. Followed up with customers on unresolved issues.

Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Evaluated leads obtained through direct referrals, lead databases and cold calling. Identified and solicited sales prospects in agency databases. Entered numerical data into database in a timely and accurate manner. BBA: Human Resource Management, 2019

Western Governors University - Salt Lake City, UT

Graduation on track for August 2019

Winner of the WGU Excellence in Writing Award

Maintained 3.0 GPA

Recipient of Kathee Livengood Memrial Scholarship

Continuing education in Human Resources- aPHR Certification test scheduled for April 2019 E

Graduate of The Gatehouse Grapevine Domestic Abuse Victims Recovery Program Member of Society of Human Resource Management

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