Office Sales
Resume:
JULIE BELIVEAU
Arlington, TX 76006
*****************@*****.***
PROFESSIONAL WORK EXPERIENCE
Dean, Omar, Branham, LLP, Dallas, TX
IT Manager (October 2016 – December 2018)
Provide around the clock IT support to 40+ Paralegals, Attorneys, Administrative Assistants, remote employees, and trial/litigation teams.
Management of IT for Onboarding and Departing Employees:
• Archive documents and email accounts for departing employees.
• Arrange email forwarding, out of office messages and custom signatures.
• Wipe MacBooks clean and manage new user assignment and set up.
Managed Office Move – April 2017:
• Disconnect server, modems and all computer equipment.
• Reconnect all at new location; identify and correct any issues.
• Maintain connections in dual locations for 30-day period to ensure smooth transition.
Phone Systems:
• Research, price and secure new in-house phone service.
• Identify and correct internet connectivity and VOIP phone issues.
• Set up main office phone messages; assist with use of the phone itself, voicemail, call
quality issues, etc.
Remote Employee Assistance:
• Remotely access PC’s and MacBooks to correct issues, provide support, and
install/uninstall programs and web browsers using TeamViewer.
• Assist in VPN access of our on-site server using an ftp connection through Finder,
FileZilla and Cyberduck.
Daily Employee IT Support:
• Train employees on new or unfamiliar software, including Abbyy Fine Reader OCR; used
same software to OCR sections of the server.
• Ensure employee cell phone are password protected in order to send and receive firm
email.
• Assist employees with transfer of information from one device to another.
• Connect in-house devices via WIFI and ethernet.
Technology Mastered:
• Web Browsers: Google Chrome, Internet Explorer, Firefox, Mozilla, Safari
• Fluent in both Windows and Macintosh
• Programs supported and managed: Office365, Cyberduck, FileZilla, Adobe, Crossover,
Foxtrot, Dropbox, TeamViewer, FileMaker, Abbyy Fine Reader OCR, Foxtrot.
Additional Responsibilities:
• Responsible for purchase, replacement, maintenance and security of all IT equipment
inventory.
• Maintain most recent operating systems and programs on all MacBooks and PC’s
• Manage and maintain firm Server, including creating back-ups using BackBlaze B2 Cloud
back-up and a second copy on a secure hard drive, recovering files and folders, as
needed.
• Create and implement a ticket request system for all issues to ensure organization and
timely responses.
• Research, price and assist with MIFI hotspots.
• Provide password and permission level support of company database using FileMaker.
• Format and partition hard drives for document sharing.
Clearview Federal Credit Union, Pittsburgh, PA
IT Level 1 Technician (June 2014 – July 2016)
Provide IT support to all Credit Union employees in the corporate office as well as 20+ branch locations with technical issues over the phone,
in person and via email.
Online Banking Representative (November 2012 – June 2014)
Assist an average of 30 members per day via telephone with online banking, bill pay, transfers, statements, remote deposits, Quicken and QuickBooks issues when using various web browsers: Chrome, Internet Explorer, Firefox, Mozilla and Safari; Assist in person with PC’s, Mac’s and mobile devices; Troubleshoot desktop and mobile devices, iOS, Android, and Windows.
Company Support:
• Create and distribute help desk manuals and guides.
• Update and maintain Active Directory.
• Replace old and failing equipment, as needed.
• Process an average of 4 online applications per day for potential new members;
review credit reports and research payment history insuring qualification.
Daily Internal Employee IT Support:
• Troubleshoot PC’s, laptops, Android and Windows tablets and iPhones; Assist
users with web browsers, including Chrome, Internet Explorer, Firefox, Mozilla and Safari.
• Daily use of Windows 7 and Windows XP, Microsoft 2010 and 2013; provide assistance to users in these programs including: calendar appointments, automatic replies, signature creation, converting and saving documents in different formats.
• Monitor incoming help desk email using Outlook 2013.
• Monitor network, servers and alerts using IPMon.
• Create tickets for all issues using HDA; resolve and close the majority of incoming
requests.
• Escalate and assign tickets to various departments and managers, as needed.
• Troubleshoot and resolve issues with printers, copiers, fax machines, scanners, signature
pads, scanners, keyboards, monitors, and battery back-ups.
• Remotely access PC’s and tablets to correct issues and install/uninstall programs and web
browsers using RDP, Dameware, and LogMeIn; reset passwords, as needed.
• Assist employees when connecting via VPN and WiFi; reset passwords, as needed.
Intranet Management:
• Make all requested changes to the existing intranet site using HTML, PHP, and CSS.
• Design new webpages, images and forms, including email results to Outlook email
Technology Mastered:
• Web Browsers: Google Chrome, Internet Explorer, Firefox, Mozilla, Safari
• Operating Systems: Windows 7, Windows XP, Windows 8, Windows 10, Mac iOS, Mac OS
• Office: Microsoft 2010, Microsoft 2013, Microsoft 2016
• Programs utilized for remote access and monitoring: RDP, Dameware, LogMeIn, IPMon,
HDA
AT&T Wireless, Pittsburgh, PA
Retail Sales Consultant (February 2009 – April 2012)
Inside sales with monthly quotas, commission-based position. Assist customers with various needs; purchasing, maintaining, and troubleshooting cellular devices such as phones, mobile hotspot, tablet PC’s, wireless laptop cards, memory cards, etc.
Holiday Helper Temporary Position (November 2008 – February 2009)
Greet new customers and assist with questions and technical issues, when possible, to lessen wait time; Keep store in order and update inventory; Gain knowledge of Windows, Blackberry, Android, and Apple devices and operating systems.
Customer Support:
• Review customer statements and process adjustments, as needed.
• Assist customers with WiFi connection on laptop, Windows, Blackberry,
Android and Apple devices.
• Educate customers on device usage and features, both in person and over the phone,
providing my cell phone number for contact outside of store hours.
• Obtain and activate new lines of service as well as selling replacement devices to customers.
• Complete customer contracts and warranties.
• Maintain knowledge of changing technology and competitive offers.
• Build a strong customer base including consumer and business contracts.
• Process credit applications, returns, feature changes and cash handling.
EDUCATION
The Wilma Boyd School of Travel & Business Moon Township, PA 15108 – Associates Degree
North High School Springfield, OH 45503 College Preparatory Courses – High School Diploma
Nousiaisten Lukio Nousianinen, Finland; Rotary Exchange Student (1994 – 1995)
TECHNOLOGY
Operating Systems: Windows 7, Windows XP
Web Browsers: Google Chrome, Internet Explorer, Firefox, Mozilla, Safari
Programs supported and managed: Abbyy Fine Reader OCR, Adobe, Crossover, Cyberduck, Dameware, Dropbox, FileZilla, FileMaker, Foxtrot, HAD, IPMon, LogMeIn, Microsoft, 2016, Microsoft 2013, Microsoft 2010, Office 365, RDP, TeamViewer, Foxtrot
Fluent in both Windows and Macintosh
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