Customer Service, Forklift Operator, Supervision,Manage and leadership

Michael T. Dufek

**** ***** *** ****, ******* WI, 53144 *******@*****.*** 262-***-****

Objective

To obtain a challenging position within a progressive company in which my work experience will have valuable application.

Summary of Qualifications

Experienced, dedicated and results oriented warehouse professional with a proven track record of implementing high-impact business goals in areas of Shipping, Receiving, Inventory Control and Transportation. Proven ability in establishing lasting professional relationships by continually building and maintaining partnerships with employees, management and customers. Self-motivated, creative and innovative with impeccable work ethics.

Professional Experience

2015 – Present FOCUS FOOD SERVICE ZION,IL

SHIPPING SUPERVISOR: BUSINESS ADMINISTRATIVE and MANAGEMENT SKILLS

Startup of New Distribution Center

Elite ( DMS, WMS, and TMS )

Train shipping and receiving employees on warehouse techniques (over 20 employees)

Develop a strong working relationship with my team to ensure the highest productivity by leading by example

Evaluate shipping orders and distribute for maximum efficiency

Shipping by way of UPS, FED EX and LTL

Track efficiency, miss picks, lines picked and attendance

Evaluate and understand all aspects of the variety of goods we distribute and how they relate to each other ( FOCUS, JOHNSON ROSE, UPDATE and CO-RECT )

Hold morning meetings to inform team of daily strategy and expectations

Communicate with Receiving Supervisor, Operations Supervisor and Warehouse Manager on weekly and monthly objectives and goals

Keep an excellent working relationship with external companies including LTL, UPS and FED EX drivers

Manage all shipping aspects of our new Distribution Center

I interviewed and hired all my employees

2013- 2015 BIRCHWOOD FOODS KENOSHA,WI

SHIPPING SUPERVISOR: BUSINESS ADMINISTRATIVE and MANAGEMENT SKILLS

Microsoft Outlook and Excel 2010

Canopy

TimeStar Enterprise( employee payroll and time management)

Job Safety Analysis Program (JSA) Task Tracker (HR Focus/Tool Box Talks)

Train and qualify employees on procedures and equipment (GMP’s good manufacturing practices)

Audits: Internal and second party (continuous improvement)

Conduct Risk assessments, complaint investigations and Incident investigations

Control inventory and manage date sensitive product

Railcar load planning

DAILY SHIPPING FUNCTIONS

Schedule orders (adding and cutting)

Shift and vacation scheduling

Set up weekly load plan and production schedule (Wendy’s)

Direct spotters on moves for shipping and transferring product

Temperature setting and management of trailers and there reefers

Work with struggling employees to make continuous improvement

Communicate and maintain a solid working relationship with other supervisors, managers and customer service employees to create and maintain a healthy work environment.

Print and maintain Product Inventory Reports and Production Reports

Work with QA on product quality.( temperatures, packaging and proper care of product)

1990-February2013 SuperValu Distribution Center Pleasant Prairie, WI

Shipping, Receiving, Transportation, Team Leader

New Grocery/Perishable Distribution Center

Directly involved in the startup of the grocery/perishable distribution center

Assisted in decisions regarding racking and slotting product

Assisted in the implementation of training techniques regarding safety, sanitation and ergonomics

Developed a solid working relationship with outside companies to ensure product is received and handled proficiently and within company standards

Team Leader

Developed productive receiving team through coaching and training to achieve company goals and objectives

Assist supervisors with completing daily tasks such as sitting in on corrective action and retrain struggling employees.

Trained dedicated employees to become Team Leaders.

Worked directly with buying department to ensure product quality met company expectations

Performed store audits to ensure order accuracy.

Transportation

Assisted in the transportation department by assigning trailers

Set trailer temperatures

Assigned doors for shipping, receiving and backhauls

Receiving Department

First contact for trucks delivery – all products consisting of general merchandising, produce, dairy, meat, and grocery; items come from across the United States, Asia Pacific, Central America, and Canada

Responsible for safety protocols including locking the truck to docking system, inspecting trucks, and elevating issues as they arise

Organize and pull product onto the dock and check against the purchase order

Check for damages including products and pallets

Scan and receive product into inventory

Inventory Replenishment

Scan products and remove products from receiving dock using forklift; scan verifies product placement within warehouse

Scan warehouse location for verification

Shipping Department

Receive order from automated system, pick product from inventory, repeat to build full order on pallet, wrap pallet

Add shipping ticket to order and deliver product to selected dock

Responsible for last inspection, before product reaches destination

Scan and load product in accordance to the load control document

1981-1990 SuperValu Distribution Center Green Bay, WI

Warehouse Worker

Order selection, loaded and unloaded trucks, received rail cars

Forklift operator, general merchandising

Repack products, sanitation

Certified to operate:

High Lift Dock plate lift Short jack Long jack Cherry picker

Forklift Pallet wrapper Clamp machine Sweeper Scissors lift

Scrubber Safety harness Slip sheet machine

Education

High School Diploma Bay Port High

Masters Certificate in Supervision

Prerequisite training of the HACCP system(Hazard-Analysis-Critical-Control-Point)

Having critical control over the hazards and points of limits that are not to be exceeded.

GMP - Good Manufacturing Practices

SOP – Safe Operating Practices

FSI – Food safety Inspection

Continuing Education

LIVING AS A LEADER(Leadership Development and Foundations of a Leader)

SUPERVISOR LEADERSHIP DEVELOPMENT WORKSHOP ( Travelers)

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