Employee Relations Social Media

Kelly Zhu, SHRM-CP

*****.****@*****.*** 917-***-**** New York, NY

EDUCATION

University at Albany, College of Arts & Sciences May 2013

Bachelor of Arts: Double Major in Economics & Psychology and 12 credits in Education as minor CERTIFICATION

Society of Human Resource Management Certified Professional (SHRM-CP) July 2017 PROFESSIONAL EXPERIENCE

Code, LLC New York, NY

Human Resources Generalist Nov. 2016- Present

Execute full cycle recruitment from job posting through candidate on-boarding stage and beyond;

Process bi-weekly payroll and issues such as unemployment, third-party sick pay (disability) payments, wage garnishments and bonus payroll runs via Paychex;

Support the design, implementation, administration, evaluation and responsible for the ongoing management of benefits program;

Execute new employee orientation and open enrollment processes;

Conduct exit interviews and inform employee’s rights under COBRA;

Liaise and collaborate with health, dental, 401(k) and disability vendors to conduct ongoing analyses to ensure ongoing legal compliance;

Process tuition reimbursement, leave-of-absence requests and disability paperwork: medical, short/long disability, PFL, FMLA, ADA and workers’ compensation;

Ensure compliance by maintaining plan documents, annual notices, reporting and filing requirements for ERISA, COBRA, ACA, and other state and federal regulatory requirements;

Review 401(k) beneficiary designation, rollovers, distributions, loans and hardships;

Generate monthly turnover analysis and annual census reporting;

Prepare and manage annual performance reviews and provide feedback to COO;

Coach managers, supervisors and employees in the areas of employee relations, labor relations, performance management, and other legal matters.

KF Tea USA Inc. Queens, NY

Assistant Operations & Human Resources Manager Mar. 2015- Nov. 2016

Led team of 110 employees in developing solutions to operational issues and identify best practices to improve customers’ experience at seven corporately-owned retail stores;

Processed semi-monthly payroll via Paychex and ensure all tax withholdings, benefits and other voluntary deductions are appropriately administered and documented;

Maintained personnel files in compliance with company standards and applicable state and federal guidelines;

Developed recruiting strategies for finding candidates for specific job tracks and critical skills;

Responsible for full cycle recruitment and conducting new hire orientations;

Administered employee benefits programs and inform employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management;

Partnered with management to develop strategic and tactical advice, mentorship, and support for employees to foster open communication and employee engagement;

Devised and evaluate current operational strategies to increase efficiency and revenue in retail stores;

Proposed marketing strategies and campaigns to promote brand. Little Sweet Angels Preschool Queens, NY

UPK Teacher Jul. 2014 – Mar. 2015

Analyzed data from administered ESI-R assessments, to develop customized activities that target students at different instructional levels in compliance with the Creative Curriculum;

Curated inter-disciplinary lesson plans that encouraged positive social interaction, active engagement in learning and self-motivation in order to promote development for Pre-Kindergarteners;

Fostered an adaptive learning environment for English-language learners by developing interactive visual aids and collaborative oral exercises.

Brooklyn Chinese-American Association Brooklyn, NY UPK Teacher Oct. 2013 - Jul. 2014

Provided a child-centered curriculum that promotes meaningful exploration for students as they acquire school readiness for Kindergarten and beyond in all domains;

Employed various developmentally appropriate instructional techniques to meet students’ individual goals and use positive guidance strategies to teach, encourage and redirect appropriate classroom behavior;

Documented observations and anecdotal notes to track children’s academic progress. SKILLS & EXPERTISE

Extensive knowledge in group health benefits, open & special enrollment processes, short & long term disability, payroll (Paychex & Associated HCM), employee relations, performance assessment, management practices, new hire orientation and client services

Problem analysis, operations management, training & development

COBRA, FLSA, FMLA, EEOC, ADA and OSHA compliance

Comprehension of Federal, State and Local Employment Law & Regulations

Communications – Excellent written and verbal presentation skills

Proficient in Microsoft Office Suite, Google Suite and Social Media

Fluency in Cantonese, professional working proficiency in Mandarin

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