Customer Service Medical

TAMRA JACKSON

**** ******* ****** **. *****, MO *3112 314-***-**** ac8bhx@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 1 year of experience processing medical records. Follows policies, procedures and guidelines to assure consistent quality.

Accustomed to working with confidential information.

Work as part of a team and maintain a professional and positive work environment.

Knowledgeable in Microsoft Word – Type 40 WPM.

KEY QUALIFICATIONS

Medical Billing Medical Coding ICD-9-CM HCPCS CPT ICD-10-CM Medical Terminology

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation

Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare

EOBs Payment Posting Revenue Cycle Management Scheduling

Insurance Verification Insurance Billing Procedures Insurance Claim Processing

Practice Management Medical Office Procedures Anatomy & Physiology HIPAA Compliance

Co-Payments Deductibles Co-Insurance Superbills

Reimbursement Methodologies Fee Schedules Outpatient / Physician Inpatient / Facility

EDUCATION

Ultimate Medical Academy – Medical Billing and Coding, 2015

Completed an intensive, accredited training program which included:

Surgical Procedures, Disease Processes, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems,

Medical Practice Management Systems.

RELEVANT WORK EXPERIENCE

University Hospital – St. Louis, MO 6/1994 – 6/1995

Medical Records / Correspondence Worker

Maintained records, handled correspondence, and pulled medical records for physician review purposes.

Handled data entry duties, filed medical records, and met deadlines.

ADDITIONAL WORK EXPERIENCE

Saint Louis Zoological Park – St. Louis, MO 08/2009 – 10/2015

Food Service Supervisor / Customer Service Associate

Oversaw the day-to-day operations at Small Café.

Ensured employees followed food safety procedures, and adhered to standards for customer service and product quality.

Trained new staff members and managed inventory levels.

Preferred Staffing Employment Agency – St. Ann, MO 06/2008 – 10/2009

Shipping / Receiving / Warehouse

Collated brochure pages for magazines, books and manuals.

Labeled boxes for tracking and shipping, and assembled and packaged dental parts.

Managed warehouse supply inventory for assembly parts.

Consistently met production deadlines.

U.S. Postal Service – St. Louis, MO 10/1999 – 02/2002

Mail Handler

Processed and prepared mail for delivery, printed labels, and loaded and unloaded trucks.

Contact this candidate