Senior Engineer

Jeff Ward

A.K.A WILLIAM WARD

STORAGE ENGINEER / SYSTEMS ARCHITECT

Phone: 303-***-****

Location: Helen, GA

Email: ****.*******.****@*****.***

SM: linkedin.com/in/jeff-ward-engineer

SKILLS

An orchestrator of large, network engineering projects and storage systems to facilitate data storage. Create effective storage strategies for data centers. Specialize in development, management, and support of networks and virtualization platforms.

EXPERIENCE

Senior Engineer Dell EMC VxRail

2018 - Present

Customer support engineer for Dell EMC on the hyper-converged VxRail product line. Troubleshoot, repair, and advise customers on their VxRail/VMware product environment. Part of the Collaborative Center of Excellence (CCOE) between Dell and VMware

Act as key liaison for cross company coordination with the CCOE team

Create vision and guidance for CCOE team to enhance customer experience on VxRail appliance

Take customer calls and troubleshoot errors, alerts, and issues on their VxRail appliance

Troubleshoot repair and advise customers on the VMware VSphere environment installed on the appliance.

Investigate alerts and alarms in VMware vCenter through log analysis.

Extensive hands on work with VMware vSAN storage product and environment installed on the VxRail appliance.

Reconfigure, repair, and investigate vSAN storage disk groups and drive memberships

SENIOR STORAGE ENGINEER, Cisco

Denver, CO -- 2008-2018

Senior Storage Engineer for Cisco WebEx providing architecture, design, sizing, documentation, debugging hardware/firmware and preparing failure analysis reports. Design, configure and test SAN (FC) and NAS (NFS) systems on EMC VMAX/DMX, VNX/CX and NetApp. NetApp in a high volume, multiple petabyte environment with NFS for back-end, large virtualization platforms. Maintain, performance tune and troubleshoot Linux platform servers.

Accomplishments:

Installed, managed, and configured block-based storage systems in support of Oracle databases on Linux platforms.

Planned, connected, and maintained Cisco UCS blade chassis

Deployed, configure, and install Linux servers on Cisco UCS blade servers for oracle DB installation.

Troubleshot and performance tuned Redhat Linux servers running in a highly available global environment.

Supported petabyte sized EMC Isilon systems. Storing high retrieval, long-term retention data.

Configured, tested, troubleshot, identified and resolved incompatibilities in a large multi-vendor worldwide environment.

Business Continuity, High Availability, Backup, Recovery and Archiving. Proof-Of-Concept testing for multiple storage systems in test environments. Design, configure, and administration of storage systems moved from testing to production.

Planned organized and executed full migration from VMAX to VNX technologies.

Identified and resolved bandwidth and connection issues in the Ethernet, and SAN network environment.

Created, configured, and maintained SAN environments including device aliases, naming, VSANs and zoning across multiple data centers worldwide on different Cisco MDS devices.

Designed, planned, implemented, and migrated new SAN switch technologies over multiple data centers

Completed large projects on time and within budget

Designed Redhat Gluster and other proof of concept builds to test new and emerging technologies against our environment to find the best fitting products.

Create, troubleshoot, and maintain startup scripts for creating oracle devices.

Configuration management of Linux servers using Puppet

Extensive knowledge of Cisco MDS san switches in a block environment.

Performance tune, troubleshoot, and resolve issues on multiple storage technologies to keep day-to-day operations running smoothly.

Create and maintain VM data stores for VMWare servers.

Investigate, troubleshoot and resolve vulnerabilities in two highly secure FedRamp environment. This environment consists of VNX, Netapp FAS, and data domain storage. The servers include Windows and Linux.

Maintain scripts for monitoring systems, arrays and other hardware in the environment.

Identify and resolve iowait, bandwidth, and other issues in oracle DB environment.

SYSTEMS ADMINISTRATOR Cisco/WebEx

Denver, CO. -- 2000-2008

Designed, managed, monitored, and supported multimillion-dollar data center. Troubleshoot, identify, and resolve network issues across a multi data center environment.

Accomplishments:

Plan, Design, Troubleshoot, Maintain, and Expand new data center.

Install, manage, troubleshoot, and tune Sun Solaris servers.

Edit, troubleshoot, and maintain xml files for proprietary software.

Plan and install Redhat Linux and Sun Solaris server deployments.

Monitor, troubleshoot, and performance tune large Redhat environment.

Acted as interim manager for team of approximately 12 engineers. During this time the total time to resolve issues dropped by 50%.

Install, configure, and manage Cisco Ethernet switches, Cisco SAN switches, Dell and cisco servers.

Set up, install, configure and maintain iscsi environment for Ramsan block storage.

Consistently maintain a 99.99% uptime for proprietary software in a high availability environment.

Certifications

Associate - Converged Systems and Hybrid Cloud Version 1.0 2018

VxRail Appliance 4.x Deployment and Implementation 2018

VMWare 6.5 Foundations 2018

VMware Certified Professional 6.5 – Data Center Virtualization 2018

VMware Certified Professional - Network Virtualization 2019 2019

Trainings

VMware vSphere Install, Configure, Manage 2018

VMware Optimize and scale 2018

VMware NSX Install, Configure, Manage 2018

VMware NSX Troubleshooting and operations 2019

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