Sales Representative Customer Service

EXPERIENCE

Business Analyst / Online Presence Consultant – 411.ca

May 2018 – Current

- Conduct business process analysis and identify key issues, gaps and needs.

- Identify and interview key stakeholders to analyze requirements and offer custom solutions to improve their results.

- Specialize in pinpointing the weak areas of our clients’ business processes and engage in problem solving to create specific solutions to optimize and increase results.

- Create and present clear and concise presentations for stakeholders and explain the solutions to improve their business performance.

- Managed User Acceptance Testing (UAT), conduct system deployment and testing to ensure functionality, usability and performance of solutions and establish user acceptance.

Account Manager The Red Pin Real Estate Brokerage April 2017 – May 2018

- Communicated effectively with new and existing clients and leads to discuss how their needs could be met through our brokerage via inbound and outbound calls, live chat, email and face to face.

- Led and initiated a brand-new client acquisition campaign from scratch and tailored, improved and optimized it to generate brand new leads.

- Facilitated training and mentoring of new recruits pertaining to systems and procedures and offering valuable feedback and constructive criticism.

- Built strong relationships with clients while keeping organized and tracking using CRM software

Sales Representative Beyond Maintenance

Jun 2016 – Sep 2016

- Professionally and enthusiastically communicated with clients via face-to-face interaction while delivering value packed product & service information.

- Consistently offer excellent customer service and Offered engaging and concise sales presentations for clients and exceeded sales quotas.

-Conducted and Offered estimates and quotations for the desired project.

-Utilized leadership qualities to train and mentor new employees to generate a brand image of outstanding customer service.

Senior Annual Fund Sales Representative

York University Sep 2014 – August 2015

- Communicated effectively and personally raised a total of $33,673 during 2014-2015 campaign ranking third highest fundraiser among 100 employees

- Built strong relationships with donors explaining our campaign goals and developed strong relationship with the donors.

- Participated in training and mentoring of new employees offering valuable feedback and constructive criticism to help build a stronger and more effective team.

EDUCATION

Computer Science 2018 Seneca College @ York University

High School Diploma 2013 Rainbow International School

CERTIFICATIONS

Entry Level Business Analysis (ECBA) International Institute of Business Analysis (IIBA) - December 2018

Google AdWords Certification Google Analytics Academy Google

TECHNICAL SKILLS

- Microsoft Word, Excel, PowerPoint and Visio

- JAVA, C, C++, HTML, JavaScript and CSS Programming Languages.

- Running and maintaining database systems using Oracle.

- Experienced in the CRM software (NetSuite, SalesForce)

- Experience with Ecommerce platforms (Shopify, BigCommerce)

- UML programs (StarUML)

AWARDS

- 3rd highest fundraiser out of 100 Employees

- Highest Donations on Credit Card

Most Improved Caller

- “Most Likely to Make Friends with client”

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