System Administrator
Resume:
Curriculum Vitae
ABHISEK BANERJEE
*******.*******@*****.***
55A/56A/10/1 2nd main 4th cross,
Chikkaadugodi, tavarekere, Bangalore
Pin: 560029, Karnataka.
OBJECTIVE :
I intend to excel in this era of Information Technology, by integrating my hard work and talent
with new technologies, under the guidance of skilled people, in a growing and competitive organisation.
Work Experience: 14 years
WORK EXPERIENCE :
ORGANISATION
Direct Dialogue Initiatives India Pvt. Ltd.
Shubharam Complex, 5th Floor, 144 and 144/1, MG Road, Bangalore-560001
DESIGNATION
System Administrator
JOB
RESPONSIBILITIES
CRM MANAGEMENT:
CRM Installation, customization and troubleshooting
CRM database management
CRM optimization for calling process
CRM reports management and analysis
Network Management:
LAN and WAN configuration, management and troubleshooting. Uptime of the network is a part of my responsibility
Managing Cisco routers. Configuring ACL and troubleshooting WAN issues
Managing FortiGate firewall. Configuration of policies, routing, DMZ and monitoring intrusion
Access point management including configuration, monitoring and certificate authorization
Server/Desktop Management:
Server installation, configuration and troubleshooting (Windows, Linux, Tally and Saral)
Server virtualization with VMware
Maintenance of server services like FTP, IIS, LDAP
Desktop/Laptop management (Windows10, MAC OS and Ubuntu)
O365 management
G-suite management including security enforcement
BOX management
Open IAM management, configuration and maintenance
Data Privacy and Security:
FIM implementation and monitoring
NAS storage maintenance for Data security with encryption
Certificate management and configuration. Enforcing end users for data and LAN authentication
Antivirus (ESET) implementation, configuration and monitoring. Taking necessary steps in case of virus detection
Asset and Vendor Management:
Maintaining IT asset, tagging and reconciliation throughout all branches in different cities
Managing different vendors like ISP’s suppliers etc.
Asset procurement including research of best price available and commercial processing
Scripting and Innovations:
To test and analyze new software’s and platforms and also to write CRM scripts.
End User Management:
Desktop/Laptop OS installation and management, hardware maintenance, software installations and troubleshooting
Security policy implementation and management
Troubleshooting
Others:
Biometric Device management and attendance file processing/monitoring
Network printer maintenance and troubleshooting
CCTV configuration management and backup.
Planning and Reporting:
Maintaining and managing various kinds of reports for deep down analysis and understanding of IT process.
Planning of new technology implementation for process efficiency
Organisation development planning for the year.
Project planning for the year
Disaster recovery planning
DURATION
1st March 2017 to Present
ORGANISATION
Greenpeace India.
338, Wilson Garden,8th Cross, Bangalore - 27
DESIGNATION
Technical Support Engineer.
JOB
RESPONSIBILITIES
DATA MANAGEMENT:
To manage the entire database of Telecalling unit and also to sort and categorize the data. Data mining is also done in times of process needs.
CRM MANAGEMENT:
Managing the CRM for all kinds of needs from Data Uploading till the dialing. Troubleshooting CRM issues, customizing CRM, Installation, Maintenance,
Monitoring Reportika management and uptime is also the part of my responsibility.
Network Management:
Managing telecalling unit’s LAN and WAN, which includes maintaining the routers, firewalls, switches, mux’s. Maintaining the network services such as DHCP and DNS. Managing access filtration, access points is also a part of the job. Overall network uptime is also a part of my responsibility.
Server/Desktop Management:
Maintaining the IBM Linux server from its uptime to any software or hardware issues. Maintaining all the desktops on the Telecalling floor including troubleshooting all the software/hardware issues. Maintaining server services such as IIS, FTP, LDAP. Server virtualization and maintenance of clear OS.
Support and troubleshooting on windows and MAC OS including mobile devices
Stock Management:
Maintaining all the IT stock and assets of Telecalling.
Scripting and Innovations:
To test and analyze new software’s and platforms and also to write CRM scripts.
Vendor Management:
Managing all the vendors such as DRISHTI, Telekonnecters, etc. for different requirements of the Telecalling process.
Reports:
Maintaining and managing various kinds of reports for calling analysis and understanding of the process.
DURATION
November 2010 to 28th February 2017
ORGANISATION
Tata Teleservices Ltd.
DN-52,PS Srijan Tech Park, Sector V,saltlake,Kolkata-700091
DESIGNATION
Program Executive.
JOB
RESPONSIBILITIES
Taking care for the implementation of leased line (DLC, NPLC, MEIS,
MPLS). Have to give support to the clients for any problems regarding
Their connectivity. Have to troubleshoot complex issues and provide
solutions to the clients. Have to manage complains, provide network
uptime report, Coordinating with our backend, network team and
ospf team. Managing Routers, DXC, MUX are also part of my profile.
CLIENT
TCS, TCL, Sify Technology, Loop Telecom, Dishnet Wireless, Idea
Cellular, Aircel, SSTL, IISWBM, Govt. college of engg. And leather
Technology, Tulip telecom, commodity market and many more.
DURATION
January 2010 to November 2010.
ORGANISATION
Peetel Solutions Pvt Ltd.
14/1/3 Debasree Appts, 1ST FLR,
Near Simar Math,
Teli Para Lane, Dhakuria,
Kolkata - 700031
DESIGNATION
System manager.
JOB
RESPONSIBILITIES
Giving all types of IT solutions to various types of clients, managing the
Clients by giving on site support. For end users We also give network and system
Support to various clients. Managing servers, active directory, routers,
Switches are also catered to the clients. Managing printers, network
Architecture, security was also part of support.
CLIENT
Aajkaal publishers Pvt. Ltd., Nandan Film Festival Authority,
Shalimar Wire Industries Ltd., Lionel India Ltd., KBK International, Greybyts
Cybertech, ThyssenKrupp Elevator (India) Ltd., Jet air Ltd.
Khaitan Electricals Ltd., Emers Mining Pvt. Ltd, etc.
DURATION
September 2006 to December 2009
ORGANISATION
Ferroducts Enterprise
DESIGNATION
System Administrator.
JOB
RESPONSIBILITIES
Troubleshooting networking related problems, managing switches and
Routers, and also troubleshooting system hardware problems.
DURATION
July 2004 to August 2006
Achievements :
Acquiring PCI-DSS certification for Direct Dialogue Initiatives India Pvt Ltd
I gave support and solution of all hardware and networking, including routers, switches and
Firewalls for AAJKAAL PUBLISHERS Pvt.Ltd.
Configured the leased line, including the router and the firewall for SRFTI.
Conducted training on networking for INDIAN AIR FORCE.
Implementation of technical solutions within timelines.
Excellent in problem solving skills and explaining technical issues in simple language
EDUCATIONAL QUALIFICATION :
Secondary in 1993
61.10%
Higher secondary in 1995
52.10%
B.COM in 1998
Languages Known
English(R/W/S), Bengali (R/W/S), Hindi(R/W/S)
PROFESSIONAL QUALIFICATION :
Diploma in Software technology in
1999-2000
A Grade
Diploma in Hardware & Networking
in 2003-2005
A Grade
CCNA in 2005
97.4%
SKILLSET:
Special Interest
Playing Guitar.
Areas of strength
Windows 10, Windows Server 2016, Cloud Architecture,
Office 365, Internet technology, Digitisation, System
Hardware, Networking including router management, firewall
configuration and switch management, Active directory, LDAP,
Cyber Security, Open IAM, Security Including antivirus
configuration and Management, CRM, Linux management,
Planning and Budgeting, IT compliance.
PERSONAL INFORMATION :
Father’s Name
Ashish Kr. Banerjee
Date of Birth
21st March 1977
Nationality
Indian
Sex
Male
Religion
Hindu
Status
Married
Hobby
Philatelic
Area of interest
Cricket, Table tennis
DECLARATION:
I hereby declare that the information furnished above is true to the best of my knowledge.
Date:
Place:
ABHISEK BANERJEE
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