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System Administrator

Location:
Bangalore, Karnataka, India
Posted:
January 28, 2019

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Resume:

Curriculum Vitae

ABHISEK BANERJEE

ac8bbb@r.postjobfree.com

M- +919*********

55A/56A/10/1 2nd main 4th cross,

Chikkaadugodi, tavarekere, Bangalore

Pin: 560029, Karnataka.

OBJECTIVE :

I intend to excel in this era of Information Technology, by integrating my hard work and talent

with new technologies, under the guidance of skilled people, in a growing and competitive organisation.

Work Experience: 14 years

WORK EXPERIENCE :

ORGANISATION

Direct Dialogue Initiatives India Pvt. Ltd.

Shubharam Complex, 5th Floor, 144 and 144/1, MG Road, Bangalore-560001

DESIGNATION

System Administrator

JOB

RESPONSIBILITIES

CRM MANAGEMENT:

CRM Installation, customization and troubleshooting

CRM database management

CRM optimization for calling process

CRM reports management and analysis

Network Management:

LAN and WAN configuration, management and troubleshooting. Uptime of the network is a part of my responsibility

Managing Cisco routers. Configuring ACL and troubleshooting WAN issues

Managing FortiGate firewall. Configuration of policies, routing, DMZ and monitoring intrusion

Access point management including configuration, monitoring and certificate authorization

Server/Desktop Management:

Server installation, configuration and troubleshooting (Windows, Linux, Tally and Saral)

Server virtualization with VMware

Maintenance of server services like FTP, IIS, LDAP

Desktop/Laptop management (Windows10, MAC OS and Ubuntu)

O365 management

G-suite management including security enforcement

BOX management

Open IAM management, configuration and maintenance

Data Privacy and Security:

FIM implementation and monitoring

NAS storage maintenance for Data security with encryption

Certificate management and configuration. Enforcing end users for data and LAN authentication

Antivirus (ESET) implementation, configuration and monitoring. Taking necessary steps in case of virus detection

Asset and Vendor Management:

Maintaining IT asset, tagging and reconciliation throughout all branches in different cities

Managing different vendors like ISP’s suppliers etc.

Asset procurement including research of best price available and commercial processing

Scripting and Innovations:

To test and analyze new software’s and platforms and also to write CRM scripts.

End User Management:

Desktop/Laptop OS installation and management, hardware maintenance, software installations and troubleshooting

Security policy implementation and management

Troubleshooting

Others:

Biometric Device management and attendance file processing/monitoring

Network printer maintenance and troubleshooting

CCTV configuration management and backup.

Planning and Reporting:

Maintaining and managing various kinds of reports for deep down analysis and understanding of IT process.

Planning of new technology implementation for process efficiency

Organisation development planning for the year.

Project planning for the year

Disaster recovery planning

DURATION

1st March 2017 to Present

ORGANISATION

Greenpeace India.

338, Wilson Garden,8th Cross, Bangalore - 27

DESIGNATION

Technical Support Engineer.

JOB

RESPONSIBILITIES

DATA MANAGEMENT:

To manage the entire database of Telecalling unit and also to sort and categorize the data. Data mining is also done in times of process needs.

CRM MANAGEMENT:

Managing the CRM for all kinds of needs from Data Uploading till the dialing. Troubleshooting CRM issues, customizing CRM, Installation, Maintenance,

Monitoring Reportika management and uptime is also the part of my responsibility.

Network Management:

Managing telecalling unit’s LAN and WAN, which includes maintaining the routers, firewalls, switches, mux’s. Maintaining the network services such as DHCP and DNS. Managing access filtration, access points is also a part of the job. Overall network uptime is also a part of my responsibility.

Server/Desktop Management:

Maintaining the IBM Linux server from its uptime to any software or hardware issues. Maintaining all the desktops on the Telecalling floor including troubleshooting all the software/hardware issues. Maintaining server services such as IIS, FTP, LDAP. Server virtualization and maintenance of clear OS.

Support and troubleshooting on windows and MAC OS including mobile devices

Stock Management:

Maintaining all the IT stock and assets of Telecalling.

Scripting and Innovations:

To test and analyze new software’s and platforms and also to write CRM scripts.

Vendor Management:

Managing all the vendors such as DRISHTI, Telekonnecters, etc. for different requirements of the Telecalling process.

Reports:

Maintaining and managing various kinds of reports for calling analysis and understanding of the process.

DURATION

November 2010 to 28th February 2017

ORGANISATION

Tata Teleservices Ltd.

DN-52,PS Srijan Tech Park, Sector V,saltlake,Kolkata-700091

DESIGNATION

Program Executive.

JOB

RESPONSIBILITIES

Taking care for the implementation of leased line (DLC, NPLC, MEIS,

MPLS). Have to give support to the clients for any problems regarding

Their connectivity. Have to troubleshoot complex issues and provide

solutions to the clients. Have to manage complains, provide network

uptime report, Coordinating with our backend, network team and

ospf team. Managing Routers, DXC, MUX are also part of my profile.

CLIENT

TCS, TCL, Sify Technology, Loop Telecom, Dishnet Wireless, Idea

Cellular, Aircel, SSTL, IISWBM, Govt. college of engg. And leather

Technology, Tulip telecom, commodity market and many more.

DURATION

January 2010 to November 2010.

ORGANISATION

Peetel Solutions Pvt Ltd.

14/1/3 Debasree Appts, 1ST FLR,

Near Simar Math,

Teli Para Lane, Dhakuria,

Kolkata - 700031

DESIGNATION

System manager.

JOB

RESPONSIBILITIES

Giving all types of IT solutions to various types of clients, managing the

Clients by giving on site support. For end users We also give network and system

Support to various clients. Managing servers, active directory, routers,

Switches are also catered to the clients. Managing printers, network

Architecture, security was also part of support.

CLIENT

Aajkaal publishers Pvt. Ltd., Nandan Film Festival Authority,

Shalimar Wire Industries Ltd., Lionel India Ltd., KBK International, Greybyts

Cybertech, ThyssenKrupp Elevator (India) Ltd., Jet air Ltd.

Khaitan Electricals Ltd., Emers Mining Pvt. Ltd, etc.

DURATION

September 2006 to December 2009

ORGANISATION

Ferroducts Enterprise

DESIGNATION

System Administrator.

JOB

RESPONSIBILITIES

Troubleshooting networking related problems, managing switches and

Routers, and also troubleshooting system hardware problems.

DURATION

July 2004 to August 2006

Achievements :

Acquiring PCI-DSS certification for Direct Dialogue Initiatives India Pvt Ltd

I gave support and solution of all hardware and networking, including routers, switches and

Firewalls for AAJKAAL PUBLISHERS Pvt.Ltd.

Configured the leased line, including the router and the firewall for SRFTI.

Conducted training on networking for INDIAN AIR FORCE.

Implementation of technical solutions within timelines.

Excellent in problem solving skills and explaining technical issues in simple language

EDUCATIONAL QUALIFICATION :

Secondary in 1993

61.10%

Higher secondary in 1995

52.10%

B.COM in 1998

Languages Known

English(R/W/S), Bengali (R/W/S), Hindi(R/W/S)

PROFESSIONAL QUALIFICATION :

Diploma in Software technology in

1999-2000

A Grade

Diploma in Hardware & Networking

in 2003-2005

A Grade

CCNA in 2005

97.4%

SKILLSET:

Special Interest

Playing Guitar.

Areas of strength

Windows 10, Windows Server 2016, Cloud Architecture,

Office 365, Internet technology, Digitisation, System

Hardware, Networking including router management, firewall

configuration and switch management, Active directory, LDAP,

Cyber Security, Open IAM, Security Including antivirus

configuration and Management, CRM, Linux management,

Planning and Budgeting, IT compliance.

PERSONAL INFORMATION :

Father’s Name

Ashish Kr. Banerjee

Date of Birth

21st March 1977

Nationality

Indian

Sex

Male

Religion

Hindu

Status

Married

Hobby

Philatelic

Area of interest

Cricket, Table tennis

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

Place:

ABHISEK BANERJEE



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