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Customer Service Manager

Pune, Maharashtra, India
January 30, 2019

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Steffi John D’costa

Mobile: +91-957*******/866-***-****



Steffi John D’costa

Career Objective:

To pursue a career that offers me challenging opportunities and exposure across varied functional areas enabling me make full use of my potential thus contributing effectively towards achieving the organizational goal and provides an environment that supports continuous learning and growth. Education:

Pursuing MBA in HR (Human Recourses)

Last Worked with:

BMC Consultancy Services Pvt. Ltd.


• A BE Graduate, with current work Experience in consulting, Business Development domain and HR Operations.

• Good Analytical and decision making skills with practical approach.

• Strong academic record – scored First Class, Distinction throughout education.

• Awarded for special appreciation for active participation at BMC Consultancy Services Pvt. Ltd

• Strong Technical knowledge and a Good team player.

• Strong interpersonal communication skills and good presentation skills and Quick learner.

• IT Skills- Well Versed with Microsoft office, CRM-SalesForce manager and Internet application.

• Proficient and familiar with the following Tools MS Windows, MS Office, Window-based & Web- based Software’s and Knowledge of Manual Testing and Automation testing.

• Excellent verbal and communication skills.


Company: BMC Consultancy Services Pvt. Ltd.

Tenure: Since May 2015- May 2018 (3years)

Designation: Senior Operations Executive- Business Setup Services. Job Description:

• Accountable for providing assistance to entrepreneurs in legal matters related to business set-up, requirement gathering and analysis, understanding the requirement specification for the product.

• Attending meetings with key clients for analyzing & understanding their business requirements and providing solutions.

• Organize and execute assigned business projects on behalf of clients according to client’s requirements.

• Leading a team of 10 motivating them to meet the assignment deadlines and focus on quality & customer service and maintain fruitful relationships with existing customers and employees.

• Effectively rendered assistance to Foreign Companies interested in FDI to set up their businesses legally in India.

Steffi John D’costa

Mobile: +91-957*******


• Successfully developed and maintained healthy business relations with key clients for generating repeat business and expanding the customer database.

• HR Operations including sourcing candidates through job portals and working on them effectively.

• In addition also involved in HR Operations, Screening resumes, cold calling, emailing candidates, Planning, recruitment & Managing fun activities, training, team building, outings and Employee Records Management- Weekly Off Schedule and Extra Pay Reports.


Company : LeadInfo Technologies Private Limited

Tenure: May 2014 –May 2015 (1year)

Designation: Executive Trainee

Project Description:

Vehicle tracking system (Falcon AVRS) commits to provide quality tracking systems that integrate seamlessly with your everyday business operations, backed by reliable service and customer support. Customers can contact Track Your Vehicle with questions regarding their vehicle tracking systems and a real, live person will assist you. It also provides with vehicle details like the vendor, office for which it is on duty and type of vehicle on drive. Specialize in providing complete end to end IT solutions ranging from assessment of a client’s by providing the path boundary of its travel with the recent alerts of the active vehicles on duty or not. Job Description:

• Understanding the requirement specification for the product.

• Deriving Test Cases and Test Plan.

• Involved in Manual Testing of applications.

• Testing the project at Performance Level

Education Qualification:

Course Institute/ College School Name,


BE (Information Dr. D.Y. Patil Institute of Engineering Technology) & technology, Pimpri

Diploma(Computer Padmashree Dr. D.Y. Patil

Technology) Polytechnic, Akurdi

SSC Kamalnayan Bajaj High School,


University/ Percentage Year of Passing


University of 63.40% 2014

Pune 1st class

MSBTE 78.28% 2009


Maharashtra 61.06 % 2005

Board 1st class

Personal Details:

Gender :


Email Id :

Ph No :



Female Marital Status : Married

17/07/1989 Language Proficiency: English, Hindi, Marathi, Konkani


J.Y. Patil Building Room No.1, Vitthalwadi, Akurdi, Pune-411035, Maharashtra

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