Manager Quality

Location:

Dhaka, Dhaka Division, Bangladesh

Posted:

January 30, 2019

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Md. Ashrafuzzaman

Project & Product Quality Manager

Cell Phone: +88-019********

E-Mail:*********@*****.***; Skype: md.a.zaman

CAREER SUMMARY

More than 16 years professional experience in software project management, requirement analysis, quality assurance and testing in multinational and local companies. Worked with Finish customers as Project Coordinator, US and Danish customers as QA manager for their offshore development teams. Experienced in coordinating among development team, data entry team, marketing and QA team. forming and mentoring QA team, defining quality attributes, quality process, standards (CMMI), quality audits and training needs of the team. Defined several templates for system test cases, test completion status report, system test plan, quality audit checklist etc. Developed various project related metrics for evaluating performance. Participated in several management and quality related local and internal training programs. Worked with testing tools like Selenium, JMeter, VSTS etc. SUMMARY OF EXPERIENCE

Organization Designation From To

AccenTech Ltd. Project & Product

Quality Manager

01/05/2015 Till Now

NordicSoft Ltd. Finland based software

development company located in

Dhaka

Project Coordinator 01/02/2014 30/04/2015

SentranaBD Private Limited, a US

based software development company

Quality Assurance

Manager

01/10/2011 31/01/2014

Pyxisnet Ltd, an Offshore Development

Centre formed as a joint venture

between Groupcare A/S Denmark and

DataSoft Systems Bangladesh Limited.

Quality Assurance

Manager

01/01/2007 30/09/2011

DataSoft-ITSL Limited Project Manager,

Banking Software

01/09/2005 31/12/2006

DataSoft System Bangladesh Limited Quality Assurance Manager

15/05/2002 31/08/2005

DataSoft System Bangladesh Limited Software Engineer 15/05/2001 14/05/2002 DataSoft System Bangladesh Limited Programmer 16/05/1999 14/05/2001 DataSoft System Bangladesh Limited Trainee Programmer 16/11/1998 15/05/1999 Page 2 of 5

SUMMARY OF MY RESPONSIBILITIES

Interface with senior managers:

When management arrives at a strategic plan, as a QA manager I integrate that plan with the QA plan. For example, once management decided to move from traditional waterfall model to agile, as a coach I provided necessary support to help them(QA members) understand their roles and to perform those properly.

As a QA manager, I have to advocate for the quality across the entire company. Sometimes the job includes preventing releases when it doesn’t satisfy core quality issues.

Provide vision and leadership:

Strategic redirection –test automations (unit test, integration test etc.) are done by the developers, as a QA manager, I have to make a plan to train QA members for making them better automation engineers.

Sometimes agile team fall behind due to unavoidable circumstances– for instance if a QA member becomes sick in a critical period, I have to adjust the plan to overcome the situation.

Considering the organization’s growth plan, I have to research about the size and scope regarding increasing QA members.

Cross-group collaboration:

Eliminate road blocks and keep the team moving while QA members can’t take decision, I step in, interact with other groups and solve problems.

Proactively become involved with projects by notifying project managers regarding bugs need to be included in the sprint.

Help the customer by making them aware of the situations we’re facing, and communicating the status of fixes and changes at our end. Report to senior management:

Report to senior management on the progress against various company initiatives, standardization, and compliances.

Organizational leadership:

Performance evaluation: As a QA manager I try to play an important role during yearly evaluation and also negotiate with senior management regarding promotion and compensation increases.

Recruitment: I play an important role for online job postings, authorizing job descriptions, screening candidates for open positions, and pulling them in a formal interview loops.

Quality process definition:Determine in-house quality definition, standards, procedures and training needed.

Help the agile process work:

Assess customer requirements and ensure that those are met.

Participate in the transition to agile, help QA team through the sprint by reviewing stories, test guidelines and monitor validation progress through burn down chart.

Define simple metrics (e.g. test effectiveness, defect status, resolved rate, failure rate, automation progress etc.) and automating the gathering process. Page 3 of 5

PROJECTS THAT I HAVE WORKED WITH

As a QA Manager I have worked with following projects and products. BIQ: Business Intelligence solution is used to make decision by analyzing an organization’s raw data. With this tool business folks can jump in and start analyzing data by themselves rather than waiting for IT to write complex queries for analyzing data. Technology: ASP.NET, C#, WCF, JQueryMx, JavaScript, MySQL, SQL Server. Dashboard: Dashboard is like a thermometer for the business. It gives quick and reliable indication about the business. It offers user’s personalization, interactive gauges, charts, and understandable metrics. Technology: ASP.NET, C#, WCF, JQueryMx, JavaScript, MySQL, SQL Server.

User Management: A generic tool for managing and controlling users’ access to several products of Sentrana. Technology: ASP.NET, C#, WCF, JQueryMx, JavaScript, MySQL, SQL Server.

ETL: A tool to generate warehouse data for different reporting tools of Sentrana like Dashboard, BIQ etc.

Ecommerce: Business to consumer projects targeting customers from the USA, UK and Finland based on Magento open source platform.

Lead collectors: Several web based applications through which lenders apply for short term loans.

Community solution: A web based collaboration tool for sharing messages, files, events etc. among the group members. All the users of this system must belong to one or more groups.

DSGarments: An ERP for readymade garments industries. This product consists of 7 modules (Merchandising/Costing, Commercial, Inventory, Production, Financial/Accounting and Human Resource Management System).

Asset Management System: A database application used for computing depreciation of fixed assets of an organization.

Benipack (Provident Fund Accounting): A database application used for calculating employee benefits - Provident Fund & Gratuity.

CBDB (Credit Bureau Database): A database application for monitoring MFIs’ activities. DSHospital:Hospital Management System (from Patient Admission to Release activities including tests, results, operation &billing).

MIS for NPIL: An MIS system for Plastic industries. It monitors all activities of the plastic bag manufacturing company.

DSRetail: A database application for Retail Shop Management System. SLDP2 (Smallholder Livestock Development Project-2):A database application for monitoring livestock development system.

Page 4 of 5

e-Business solution: An e-business web portal through which buyers and sellers can interact with each other, place orders, bids, negotiate and finally close a transaction. TECHNICAL SKILLS

Operating System Windows 2008/2003/XP/2000/98/95

Database SQL Server, MySQL, Oracle, MS Access

Testing Tools VSTS 2012, Selenium, JMeter, Fiddler, iMacros, Microsoft's Web Application Stress Tool

Source Control Microsoft Visual Team System, Visual Source Safe, SVN EDUCATION

1992 Master of Science in Mathematics from Jagannath University College under the University of Dhaka, Bangladesh

1991 Bachelor of Science in Mathematics from Jagannath University College under the University of Dhaka, Bangladesh

1988 Higher Secondary Certificate in Science from Govt.RajendraCollege, Faridpur, Bangladesh.

1986 Secondary School Certificate from Satair High School, Boalmari, Faridpur,Bangladesh ADDITIONAL (Participate dinseveral management and quality related local and internal training programs)

CMMI implementation at PyxisNet Limited: Participated in several informal training on CMMI implementation at PyxisNet conducted by Trimentus Technologies Pvt. Ltd, Chennai, India and covered the gap analysis, corrective action needed, Metrics, Audit, Project Management and Estimation etc.

Middle Management Training Program (MMTP-2005):Participated in the 6 week straining program sponsored by the Royal Danish Embassy, Dhaka, Bangladesh and organized jointly by Vinod Gupta School of Management, Indian Institute of Technology Kharagpur and Indian Institute of Management, Calcutta. Best Practices and Standardization in ICT Industry: Participated and completed the training program held in Dhaka, Bangladesh on May 30 2005 organized by ICT ministry. Software Quality Assurance: Participated and completed the 16 hours training program organized by the Bangladesh Association of Software & Information Services (BASIS), Dhaka, and conducted by QAI India.

Structured Methods of Software Testing: Participated and completed the 16 hours training program organized by the Bangladesh Association of Software & Information Services (BASIS), Dhaka, and conducted by QAI India. Quality Control and Testing with Tools: Participated and completed 5 days course organized jointly by CSB GmbH, Bonn, Germany and DataSoft Systems Bangladesh Limited. Page 5 of 5

TEMENOS T24 Foundation Course: Participated and completed the Course, conducted by Temenos India Pvt. Ltd, Chennai, India.

TEMENOS T24 Customization: Completed a 6 weeks training organized by Thesys Technologies Pvt. Ltd, Chennai, India. The course covered Basic training on jBase and Info Basic programming language including Template Programming and some functional areas. In-house training: 6 months rigorous in-house training on the basics of computers, fundamentals of software development, programming logics and technique, database management system, programming language, networking, hardware and team building arranged by DataSoft Systems Bangladesh Limited.

PERSONAL INFORMATION

Nationality Bangladeshi.

Date of Birth May 14, 1971

Permanent Address Village: Shelahati, P.O.: Dhobaghata P.S.: Boalmari, District: Faridpur.

Marital Status Married

Company NordicSoft Ltd. (A Finland based software development company).

Office Address 7/1 (5th Floor), Aurongajeb Road, Block – A, Mohammadpur, Dhaka – 1207

REFERENCES

Name Ali Ishtiaq

Designation CEO

Organization SentranaBD Private Limited

Email ***.*******@********.***; ****@****.***.***