Customer Service Microsoft Office

Maria Brito

Culver City *****

Phone: 323-***-****. *********@*****.***

Objective: I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Highlights

Experience with inbound/outbound calls

Consistently achieves goals put forth by management

Experience with cross-selling financial services

Take ownership of every call and consumer issues

Understanding in using account information to ask open ended questions

Experience with answering a consumer's concerns in professionals and timely manner

Have taken and passed all compliance training and tests as needed

Proficient with Microsoft Office

Bilingual

Experience

June 2018 –Present

Department of Public Social Services

Answer Phones

Fax make copies and sent emails thru printer machine

Running errands

Message Delivery

Cash Handling

Inventory

Help translates

Oct 2016-April 2017

Account Specialist/Collector Westlake Financial Services

Good negotiation skills also accomplished through mutual communication between agent and customer to successfully obtain payment.

Nitiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.

Solved problems and recommends changes in procedure in accordance with previous training or experience.

Take inbound and outbound calls

Follow up with customers via email about any conflict in account

Took phone payments with checking and debit card

November 2015-Sept 2016

Trading Financial Credit

Worked assigned list or queue given by management

Meet assigned monthly goal

Understand FDCPA guidelines

Answer incoming calls

Transfer calls to the appropriate department /agent

Accountable for reducing delinquency for assigned accounts

Providing Customer service regarding collection issues, Process customer refunds, Process and review account adjustments .

Excellent verbal and communication skills

Notate megasys every time you talk to a customer

August 2012- November 2015

Back-End Collector- Adir International DBA Curacao

Addressed and resolved all consumer questions or concerns in one call.

Managed high volumes of calls in a fast paced environment.

Accurately documented, researched, and resolved any issues.

Managed an average queue of 250 accounts in an efficient and timely manner.

Consistently achieved all daily, weekly, and monthly goals.

Took and passed all necessary compliance training as needed.

October 2012- August 2013

Stock Clerk and Order Selector- Forever 21 Warehouse

Calculate purchase subtotals, taxes and shipping costs for submission to customers.

Assisted with customer's inquiries via email or over the phone.

Make inbound and outbound calls to distributors to make sure orders were in order.

Reference available upon request

Contact this candidate