Culver City *****
Phone: 323-***-****. firstname.lastname@example.org
Objective: I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Experience with inbound/outbound calls
Consistently achieves goals put forth by management
Experience with cross-selling financial services
Take ownership of every call and consumer issues
Understanding in using account information to ask open ended questions
Experience with answering a consumer's concerns in professionals and timely manner
Have taken and passed all compliance training and tests as needed
Proficient with Microsoft Office
June 2018 –Present
Department of Public Social Services
Fax make copies and sent emails thru printer machine
Oct 2016-April 2017
Account Specialist/Collector Westlake Financial Services
Good negotiation skills also accomplished through mutual communication between agent and customer to successfully obtain payment.
Nitiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Solved problems and recommends changes in procedure in accordance with previous training or experience.
Take inbound and outbound calls
Follow up with customers via email about any conflict in account
Took phone payments with checking and debit card
November 2015-Sept 2016
Trading Financial Credit
Worked assigned list or queue given by management
Meet assigned monthly goal
Understand FDCPA guidelines
Answer incoming calls
Transfer calls to the appropriate department /agent
Accountable for reducing delinquency for assigned accounts
Providing Customer service regarding collection issues, Process customer refunds, Process and review account adjustments .
Excellent verbal and communication skills
Notate megasys every time you talk to a customer
August 2012- November 2015
Back-End Collector- Adir International DBA Curacao
Addressed and resolved all consumer questions or concerns in one call.
Managed high volumes of calls in a fast paced environment.
Accurately documented, researched, and resolved any issues.
Managed an average queue of 250 accounts in an efficient and timely manner.
Consistently achieved all daily, weekly, and monthly goals.
Took and passed all necessary compliance training as needed.
October 2012- August 2013
Stock Clerk and Order Selector- Forever 21 Warehouse
Calculate purchase subtotals, taxes and shipping costs for submission to customers.
Assisted with customer's inquiries via email or over the phone.
Make inbound and outbound calls to distributors to make sure orders were in order.
Reference available upon request