Executive Assistant Customer Service

Aya Mahmoud Abdel Hamied

Cellular: +974********

E-mail : ***.*******.*******@*****.***

PERSONAL INFORMATION

Nationality : Egyptian.

Date of Birth: May 5th 1988

Residency: Doha, Qatar.

Marital Status: Married.

OBJECTIVE

Looking forward for an opportunity to join an esteemed firm, where I can acquire additional knowledge and skills, thus contribute to enhance the organization performance.

EDUCATION

Bachelor of Sciences, Cairo University, Faculty of Economics & Political Sciences (English Section), Cairo, Egypt.

Major: Economics

Minor: Statistics

Graduation Degree: GOOD

Graduation Year: 2010

(Thanawiya A’mma) General Certificate of Secondary Education,

Armenian Catholic Sisters School, Cairo, Egypt, score: 98%

EXPERIENCE

September 2016 – Present

Qatar Tourism Authority – Doha, Qatar

Executive Assistant, Head Office

Company Description: Qatar Tourism Authority’s (QTA) mission is to plan, regulate, develop and promote sustainable tourism in Qatar with the aim of driving economic growth and social impact and enabling authentic experiences, business facilitation, and family-focused recreation. Offering a range of products and services from culture and heritage, MICE, leisure, sport and education, Qatar’s tourism sector has a rich blend of attractions to suit all tourists.

Job Description:

Purpose

Jobs in this level are responsible for supervising the activities of personnel within an assigned department/unit, directing the activities of subordinate employees and monitoring work on a regular basis to ensure adherence to instructions, deadlines, proper procedures, and prompt delivery of services.

Key Accountabilities

Execute secretarial and administrative supervisory support in order to ensure effective and efficient office operations of the Head/Director.

Schedule appointments with Department/Sector Head.

Provide objectives, deadlines and specific instructions for new, difficult, and unusual work.

Manage Head's calendar which may include complex scheduling arrangements involving multiple parties and conferences, and travel. Also, set-up and cancel meetings based on knowledge of subject and attendees.

Coordinate large-scale and complex events and ensures that all logistics such as arrangements, venues, catering, technology, have been completed.

Receive and direct all telephone calls to the Head and/or requested employees

Receive and register incoming and outgoing mail to ensure that the mail is distributed to concerned parties

Exchange information and/or clarify facts by telephone or in person, acting as the contact point for queries to ensure that the questions are answered or referred to the relevant area

Assist in arranging for Department/Sector meetings or events

Draft agendas for meetings, and prepares meeting packages and distributes it to meeting members if required

Attend meetings as and when required and write minutes of meetings and circulate to the concerned parties as per the Heads’ directions

Develop administrative reports for the Head for reporting and decision-making purposes

Ensure high standards of confidentiality to safeguard commercially sensitive information

Perform other duties as directed by the Head/Director

January 2016 – August 2016

•KPMG Qatar

Executive Assistant, Head Office

Company Description: Is a global network of professional firms providing Audit, Tax and Advisory services. The firm was established in 1977 and since then it has grown manifold in stature, reputation and diversity of service offerings.

Job Description:

•Performs administration duties for executive management.

•Responsibilities may include screening calls; managing calendars; making travel, meeting and event arrangements.

•Receiving and directing visitors.

•Managing the day-to-day operations of the office.

•Organizing and maintaining files and records.

•Planning and scheduling meetings and appointments.

•Providing quality customer service.

•Preparing and editing correspondence, reports, and presentations.

•Making travel and guest arrangements.

July 2014 – Till August 2015

•ITWORX

Human Resources Department, HR Administrator, Head Office

Job Description:

•Develop and execute recruiting plans.

•Network through industry contacts, association memberships, trade groups and employees.

•Coordinate and implement college recruiting initiatives.

•Administrative duties and recordkeeping

January 2014 – Till June 2014

• ITWORX

Finance Department, Engagement Controller, Head Office

Company Description: Is a global software professional services organization. Headquarter In Egypt. Itworx serves governments, financial services firms, educational institutions,

Telecommunication operations, and media companies in North America, Europe and The Middle East.

Job Description:

1.Issue invoices and send them to the customers.

2.Updating rates sheet from Change Point

3.Checking unbilled expenses & unbilled hours

4.Review SLA

5.Creating new engagements

6.Uploading any documents on Engagements

7.Updating Mid-Month list of invoices

May 2011 – Till December 2013

• Commercial International Life Insurance Company (CIL)

Executive Assistant, Individual Business Processing Department, Head Office

Company Description: Was formed in 1999 as an Egyptian join stock company offering international Value-for-money life insurance products.

Job Description:

1.Review SLAs between us and other departments.

2.Performs administration duties for executive management.

3.Providing quality customer service.

4.Preparing and editing correspondence, reports, and presentations.

5.Do reports for the retail channel and senior managers.

October 2010 – May 2011

• Arab Investment Bank Egypt

Treasury Department, Head Office

TRAINING

September 2009

•HSBC Egypt

CSR Department, Heliopolis Branch

July 2009

•Schneider Electric Egypt

HR & Internal Communication Department, Head Office

August 2008

•HSBC Egypt

TCI Department, Head Office

July 2008

•OCE

Marketing Department, Head Office

EXTRACURRICULAR ACTIVITIES

January – July 2007

•Participating in the IMEU (International Model for European Union) held in The Faculty of Economics & Political Sciences, Cairo, EGYPT.

March 2010

•Participating in organization of the FEPS 50th anniversary event held at both Cairo University Main Conferences Hall and Four Seasons Nile Plaza Hotel, Cairo, EGYPT.

SKILLS

LANGUAGES SKILLS

•Mother Tongue: Arabic.

•Fluent English; spoken and written

•Fluent French; spoken and written

COMPUTER SKILLS

•Excellent Knowledge of Ms Word, Ms Power Point and MS Excel.

•Excellent Internet browsing and search skills.

Marketing Course, The American University in Cairo

•Principles of Marketing

•Consumer Behavior

•Professional Selling Skills

REFERENCES FURNISHED UPON REQUEST

Contact this candidate