Customer Service Data Entry
Resume:
ABBA GIZA
(***) - 298-****-***** Hamilton grove lane Houston TX 77047. ********@*****.***
CAREER OBJECTIVE
To obtain a management Information system position and opportunity to play a direct role in the unlimited growth and success of the organization.
SUMMARY OF QUALIFICATION
Microsoft Office Suite
Team Player
Motivated Self-Starter
Diverse Oriented
Interpersonal Skills
Impeccable Integrity
Excellent Organization
Excellent communicator
EDUCATION & TRAINING
Master’s degree in Management Information System — December 2018
Texas Southern University — Jesse H. Jones School of Business — Houston, TX
GPA: 3.57/4.0
Bachelor’s degree in Business Management — December 2016
Texas Southern University — Jesse H. Jones School of Business — Houston, TX
GPA: 3.23/4.0
RELATED COURSEWORK
SAP
Web Design
System Analysis & Design
Project Management
E-Commerce
SQL
Python
WORK EXPERIENCE
Call Center Representative — Texas Southern University. Houston, Texas. Office of Information Technology August 2017 — December 2018
Answer incoming calls, data entry, and referring unsolved grievances to appropriate departments.
Proficient in providing information and solution over the phone.
Tutor/Supplementary Instructor (SI) — Texas Southern University. Houston, Texas. Student Academic Services. July — August 2017
Tutored HTML, Finance, Mathematics, Statistics, and wrote weekly reports on the students’ progress.
Customer Service — Texas Southern University Houston, TX Housing Department June — August 2015
Communicated with potential students regarding the status of their housing application.
Constantly, checked over 500 students’ account to verify financial aid.
Cashier — Gateway Super Store, Abuja, Nigeria July 2010 — July 2013
Greeted customers, proactively responded to customer concern and provided relevant solutions based on best practices and maintained periodic sales report and inventory report.
ASSOCIATIONS & AFFILIATIONS
Member —Students Association Texas Southern University Houston, TX — 2016
Member — The Wesley Foundation — 2016
Member — International Students Association, Texas Southern University Houston, TX — 2016
HONORE & AWARDS
Dean’s List — Texas Southern University Houston, TX — 2015, 2016
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