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Customer Service Manager

Parkville, Maryland, United States
January 29, 2019

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MARQUESS 443-***-****

**** ******** **.

Manager driven with over 20 years experience. Manage cost and establish strategic, mutually beneficial Partnerships and relations with users, vendors and service providers. Ambitious manager who create strategic alliances with organization leaders to effectively a line with support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating professionals.

Excellent interpersonal and

communication skills

Proficient in micros POS systems

Recruiting, training and supervising


Excellent managerial skills

Adaptability and ability to work

under pressure

Tolerance for stressful situations and

flexible to different

Proficient in multitasking and


Event coordinating / vent


Office Manager The Seifert Service - Bel Air, MD 10/2018 - CURRENT Handled all incoming business and client requests for information. Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.

Liaised with patients and addressed inquiries, appointment requests and billing questions.

Solved problems timely and effectively, ensuring customer satisfaction.

Received, screened and routed incoming calls.

Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.

Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.

General Manager Riverwatch Marina - Essex, MD 11/2015 - 10/2016 Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.

Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.

Developed and rolled out new policies.

Assisted with the creation of the marketing strategy and advertising EDUCATION

initiatives that were used to promote the facility to the public. Oversaw requirements, gaps analysis, training and development and implementation of new programs.

Monitord and evaluated teams, identifying and targeting opportunities for improvement.

Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.

Ensured that each guest's experience was positive, memorable and consistent.

Ensured that each guest's experience was positive, memorable and consistent.

Bar Manager Lees landing dock bar - Port Deposit, 03/2013 - 10/2016 MD

Motivated and disciplined employees according to established requirements.

Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.

Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.

Merged productivity initiatives while ensuring compliance with restaurant policies and procedures.

Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers. Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.

Kept facility compliant with health codes, sanitation requirements and license regulations.

Created effective employee schedules that maintained coverage at peak times and minimized labor costs.

Determined business needs by acquiring client feedback for process improvements.

Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Improved customer service rankings by resolving issues quickly and accurately.

Addressed guest concerns and resolved all issues to guests' satisfaction.

Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.

Supervised, trained and developed team members in accordance with company policies and procedures.

Robert Paul Academy of Cosmetology Arts & Sciences, Lutherville, 2006 MD


Overlea High School & Academy Of Finance, Baltimore, MD 1999 High School Diploma:

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